czs13

Hi, as far as i can tell, most of us have again as of 01.04.22 connection with the skoda servers, bud no one actually got feedback from skoda that it works again.

Funnily, if i log in on the skoda connect site on the web and want to see what services are active for my car, it tells me that smartlink+ isn't activated (it was shown as active without validity period before the "blackout"). Maybe because of that there is the message "not fully compatible" in the app and no logbook.

It's through skoda connect, https://www.skoda-connect.com/ it's the same for my octavia 2018, it doesn't have the emergency call function and the whole "crap" so you can see if the windows are closed and stuff, which i never was interested in . the online traffic is the only thing i was missing did you manage to solve the problem?

Sorry, i never had this problem... If you already have smartlink and doesn't have to be unlocked it could be that your phone isn't compatible (i find it hard to believe), or maybe the usb-cable isn't ok (you wouldn't be the first one)

Hi all, it's working also for me, just as it's supposed to do! Cheers!

Well... no such luck for me! Still isn't working after disconnecting the battery

Thanks for the heads up! Mine did it, without effect... But i'll try to connect today, maybe the flopsy servers are running

Exactly the same in my case... i got my car back yesterday, at the moment there is nothing they can do... poor performance from skoda, i count myself lucky, that the online infotainment the only thing is that relies on connection in my case. VW group is lightyears away from where they presume they are and the customer is the one comming short. Cheers

In my case it is still and always was part of the problem i reckon, the services management screen just stayed blank. My car is at the dealership, they are checking if there is a problem with the OCU... i hopefully can tell more tomorrow

Hi, i have a new appointment at Skoda on Monday. The dealership said there is nothing they can do, i should call the Skoda hotline. After i talked with representatives o Skoda Germany, they told me i should bring my car again to the dealership and they should check the OCU... We'll see what they say on tuesday. I'll keep you all in the loop too.

Hi, the infotainment online was free for me the first 12 months, i used the traffic infos a lot, in Germany is quite good. after that you have to pay for a subscription on a yearly basis, i always renewed the services logged in on my pc

yes, mine was white up to december, until i lost connection. After that the globe remained red, i have no traffic updates, nothing... then count yourself lucky

@Cremtothemem what exactly did they do for you to be able to have a white globe and traffic updates? That should be at least a step forward in my case...

Well @pa_ko, that's also my own opinion, i am just hoping there is a solution to it... with this level of incompetence how can you trust the new era of cars, where they are continuously linked... It cannot be enough to be able to say, if it works, it can do this and that... it should work 100%. Imagine saying, well if the brakes work, the performance is good :D. And the trend is unfortunately putting the software more to work. This, on the other hand, requires people who know what they do

The Skoda reps here did almost the same thing, without resetting the modules (there cannot be anything wrong with the modules because there is no fault code... one could argue with that). They asked me to delete my skoda account within the skoda app with the hope it would connect. I tried to tell them, that the problem resides before the app, the whole system should function also without the app (it did before). They took a look in their system and it showed that the infotainment online was active for my car until 07/22, but the car was not allocated to a user in their system. I told them, that there is where the problem lies... and then they asked me to contact skoda directly... the rest is already known... i find the guys at the dealership are tapping in the dark, and the ones at skoda are the quintessence of incapability... I wonder what happens if the car relies more on internet and skoda servers... welcome to the new age @Cremtothemem: i hope you have more luck than i, keep us posted