John@C

Sorry there earlier post I’m new to this site made a mistake with the earlier post and this is my horror Story. As a 58 year old man, I have been the owner of three Skoda vehicles, a Fabia, a Roomster, and my present one being a 2014 Yeti Outdoor SE 2.0. All my services have been carried out by a Skoda UK franchised main dealer, in accordance with Skoda's requirements, for the confidence of their expertise and experienced service technicians and often pay a premium for their superior service. Having purchased my Yeti 4x4 from new, we still are committed to taking our vehicles to approved Skoda dealerships for servicing and parts such as coolants, engine oil and merchandising. Having had a full service a week before, and having had no problems until recently; . March 2020, minor service and cam belt replacement . July 2020, four tyres replacement with all season grade . September, full service with Haldex oil change We were driving along a local lane, with restricted 20 mph limit, and heading towards our favourite garden centre on that weekend. Suddenly we heard a whining grinding sound and a loud judder and the car stopped immediately. Luckily the driver of the vehicle behind was able to steer around car. The recovery agent diagnosed a cracked Haldex unit with evidence of an oil leak on the road. He arranged for us to be towed home as there was no approved service centre open. We had a traumatic experience awaiting to arrange privately the recovery company to tow the car to the service centre from my home on the following Monday. Come the awakening phone call from the diagnostic inspection, I was told it’s a major repair costing around 4.5 K plus the latter costs. With the panic of my dilemma I spoke to the Skoda UK customer service team and the dealership customer care. Both parties have not expressed customer value and loyalty in helping with my love of the Skoda brand.