John@C

LOL

Dear xman, Thank you for sharing There then followed one long stressful week of telephone discussion, the dealer denying any responsibility, "just a coincidence", I had ' never in my entire, 30 years in the car industry' heard or seen this issue. Regards

Thank you

Dear xman, I thank you for your comments May I get a short synopsis of your tech case ? The outcome? Regards

Offering is to move it to their main branch 30 miles away. If I accept the good will gesture.

Well yes, Skoda UK and Main dealer were my first port of call...Wishful thinking to my detriment and horror. It's only a car, my health is more important...I have to consider diesel gate too. Regards

thanks e-Roottoot, It's going to be a tough one, I'm in communications with the main dealer escaltion team. A few more questions and answers to gather before next steps with a letter of intent. Unfortunately I have health issues to prep for a procedure in the next 7 days. I value all the comments and replies. Regards

I hope that any legal cover is from the breakdown policy and not from the new vehicle insurance policy for the reasons that you state, hopefully he will confirm. * Yes, it was from my current insurers and will not renew with them. * I live in Zone 4 - London Borough and public transport is fine * The policy I had was mainly for business cover and costing me a fortune...Just got a new quote and cheaper deal with RAC for domestic and I like their customer service. And hopefully he will confirm that an independant inspection took place before the garage got their devious mitts on the vehicle. * Call it inexperience/good faith....It did go back to the main dealer at a cost of £260 for diagnostics to discover 4.5 K expense to follow.

Thank you for the information, it would have not worked as such. We are in a CPZ zone, there would have been more expenses stretched to have a hire car. Regards

It was carried out by RAC Delivered to the main dealer network They did have the first opportunity, I did that in good faith Customer Value Customer Loyalty

Morning JR, Knowing what I know now..The factors have changed to the DEKRA and the saga goes on; They did not call the independent garage as promised No fee have exchanged hands with DEKRA In good faith, getting the Yeti to the main dealer was suggested at the time and I took the chance, that the diagnostics would have had a amicable outcome transparency and the hop of intentions. It has proven to be messy Yes, I do feel, crossed-talked over, sidetracked and thrown a bone . Next week I'm going to be busy with work and a hospital procedure.Most likely not be able to reply /quote all your support. Regards

This was verbally crossed talked over to me ..Very wobbly...I will ask her to relay this in writing

Yes, RAC legal, I have a legal rep with the letter of intent...I was advised to make the formal complaint first. Regards

Dear Rover, they have top lawyers, I have consumer rights act 2015, sections 10,23 49 or 54/55.No win, no fee with retailers. Some caveat of juris prudence. If you don't groom your horse, feed them, shoe them, exercise, hydrate them, TLC them...They turn ferrel and break. I want to get an outcome to my satisfaction. The system does not allow mere individuals to have their say

Absolutley e-Roottoot

yeah, schoolboy error

Yes, the car has been fine, prior to them serving

* Diesel Particle Filter [ I think from what I have gather is the fuel filter ] * * Yes 'Are they talking about the Emissions Scandal Voluntary Recall Action to have the VW Emissions fix carried out not having been done?

Thanks for clarifying this. *Do they mean the Haldex was not serviced in 2017 @ 3 years old?* : Yes and after I bought it and had FMD Servicing, not having the DPF was the crux. Regards

Dear e-Roottoot, They have made an offering of goodwill. which I cannot disclose as yet...Awaiting for the email. I feel I have been sidetracked to a no win, they look at the transparency of case and mentions that I had missed a service on a DPF replacement, thus caused the cracking of the Haldex/diff long term and eventuality. Again my ignorance or denial, tending to frustration. Is this a lesson to be learn or been

Dear e-Roottoot, At the end of the day, we know its an issue lacking of training / education / customer value & loyalty skills...I'm caught in the middle of it all..Having to pay for their mistakes if I can prove them wrong as an enterprise. As an individual, I have to be composed, polite, non-judgemental, factual and ask gently while I'm in the virtual dock having to answer all their questions for them to get out of negative press coverage /watchdog/consumer rights & legal actions and meanwhile my expenses are now over stretched. Main Dealer in west London ! For 42 years, I have never complained/claimed...I feel like a school boy again. Regards

For your information, steming from our replies...I have since cancelled my car insurance to RAC fully ,insuring my car and recovery and using their approved garage to sort out my dilemmas...Thank you for recommending me to contact them. I'm having my second call with the main dealer escalation team at 3pm today. Thanks again

I was worried at the time, so I agreed to cambelt Now I realised, Dear Urrell, it was a RAC flatbed recovery vehicle...they had to winch my broken down Yeti, using remote ..Apologies to have mention a towing truck for my earlier description.

Thanks, a good point