DRW

Thank you nbramwell and Rafal78 (and some others) for your replies. Having received some answers from the service rep I now intend phoning VW Warranty people tomorrow. I also subscribe to the Which? Legal service who offer advice and help with consumer issues so I'll be booking a call. I will post updates because I do appreciate the advice various members have posted.

This is the reply I got from one of the service reps at the dealers. They have been very helpful but their hands are tied and the decision is not theirs. The technician found a fault code in the car "P081000 clutch position control error". This fault code related to a TPI (Technical Product Information) which tells the technician to carry out an adjustment of the clutch pack. This is due to the fact that the gearbox detected that the meeting points for the gear changes were out of line and the gearbox goes into emergency mode to protect itself from further damage. The reason for warranty rejecting the claim is due to the fact an adjustment is needed and no replacement is taking place. They state that adjustments are not covered under the warranty T&C's. I still intend contacting VW Warranty so they can tell me directly and I can express my dissatisfaction.

Thank you Aldfort and Evolution. I'm not giving up yet. I awaiting answers to some questions I've sent to the dealer and then I'm contacting VW with my concerns.

Further update: The Kamiq went in for investigation on 30th June. Verdict was "requires clutch pack adjustment as TP1 & workshop manual." Inspection report said 'covered under warranty'. However, today 13th July VW Warranty have told me that this will not be covered as it is an adjustment, not a fault being repaired. They will need the car for a week to remove the gearbox and the cost is in the region of £3k. The fact that this same Gearbox warning appeared last Sept and they replaced an oil pressure valve is irrelevant! The service staff at the dealers are being very helpful and I appreciate that it is not their decision. I am going to challenge this. Even if I pay up there's no guarantee that it won't happen again.

Update: I have been to the dealer and they will have the car in under the extended warranty and we'll go from there. Interestingly, I get the Parkers newsletter. Their journalist had a Kamiq DSG on long term trial and was full of praise for it EXCEPT that it has gone into Gearbox Emergency Mode on several occasions!

Thanks cnc. I've followed your link. Interesting reading and I'm obviously not alone.

Kamiq 7 speed DSG. Responder was from AA Skoda Assist, but from the VW Group section, and he did plug in a laptop. I'll find out more tomorrow at the dealer. Thanks for replying.

Thank you to cnc and Aldfort for your replies. I'm contacting the main dealer tomorrow. According to Skoda Assist the odd gears and even gears are controlled by two separate electronic systems, which perhaps explains that after switching off/on it goes back to normal, like rebooting your computer. I was interested to hear if any other owners had experienced this. Apart from this, I really like my Kamiq. I'll report here on progress in due course.

Last September my Kamiq 1.5 DSG 2020reg (regularly serviced) displayed 'Gearbox in Emergency Mode'. Very near home so able to limp home. Dealer took it in and fixed it under extended warranty. All okay until a month ago when it happened again, this time far from home. Switched off the car, restarted and all back to normal and drove perfectly. Yesterday it happened again and only D2 available. Started car today, no problem, all working, no warning sign. I'll be contacting the dealer again, but has anyone else come across this. Is it just a software glitch? I'm worried that this could happen on the motorway.

Yes, it will be remedied when the part eventually arrives. I am avoiding using the passenger seat, though it's the part on the pillar that locks, not the part the belt clicks into.

The front passenger seatbelt intermittently locks and won't pull out. Dealer investigated and could find nothing wrong. Service Adviser came out to the car with me before I drove away and selt belt had locked. Sceptical technician came out and he couldn't shift it either so acknowledged that it's not my imagination. New mechanism ordered 5 - 6 weeks ago but still waiting for it to arrive. Has anyone experienced seatbelt locking or have suggestions to the cause and/or remedy? Kamiq SE DSG 2020.

Thanks for replying. I think I've found it now in Route Guidance. I'll have to break the speed limit by 10% to find out.

Thanks, Seasider. Agree. I would expect it to come under Driver Assist, but I think I've found it under Navigation, Route Guidance, Road Signs. I set it up 3 years ago when I bought the car and should have made a note of how I did it. This all resulted from the Info Centre constantly rebooting and after the dealer had corrected it with a software update a few features were wiped out, including this one.

Thank you sussamb and Rooted for responding. Page 57 in my manual is about telephone set up so perhaps we have different versions. Page 51 is about speed limits but I took that to be setting the safe maximum speed of the vehicle. Having scoured the manual there is set up advice on page 93 for setting a warning if you, say, go over 30, but oddly there is no reference to this in the index. I will give that a go. Thanks both for your help.

I had set the speed limit warning so that it beeped if I exceeded the speed limit (not that I ever did of course!) However after having a dealer software update it has disappeared and I cannot find any way of resetting it. Any suggestions before I ask the dealer?