JB88

Thank you, that’s confirmed what I thought. I’ve contacted VWFS for advice on next actions…

Hi all, I’m looking for some advice. I have a 2019 Kodiaq, which is in its second year of an All-In Skoda service plan. Prior to that it was serviced by an independent local garage. The plan includes one standard service and one extended service, to include one change of pollen filter and spark plugs. I took it to my local dealer for its first Skoda service and MOT last year, and they claimed for the extended service. It was 6 years old and had done 43000 miles. It was booked in with the same garage this year for it’s scheduled service and MOT but they cancelled 3 days before the MOT due date, so I had to take it to another Skoda dealership (not under the same ownership). This dealership conducted the standard service and MOT and advised that the spark plugs had to be changed, due to them having no record of them being done previously. I believe spark plugs are due at 4 years or 40,000 miles. They advised that the first garage should have changed them at the extended service the previous year, when the car was at 40,000 miles but they didn’t. As they weren’t able to claim the cost for an extended service (due to the first garage having already claimed it), I have had to pay £173 for a change of spark plugs! I have visited the first garage to question why the spark plugs were not changed at the extended service. They have said they performed the six year service, as that was the age of the car and the spark plugs are not due at the six year service. The pollen filters are due at that point and that is why they claimed the extended service fee. I am of the opinion that the spark plugs also should have been changed at last year’s service. The garage still claimed the full value of an extended service from VWFS (the service provider). They have no official record of the spark plugs having ever been changed, as it was not under a Skoda garage prior to last year. Plus it had done 43,000 miles at the time of last year’s service. Keen to get others opinions and advice on next actions. Thanks

I’ve just bought a 68 plate Kodiaq Edition with Columbus console and trying to figure out the sat nav. I have updated it to the latest 2021 map, got Skoda Connect working and linked hotspot to my phone and now trying to find a destination. If I put in the whole postcode in the satnav search bar it finds the road but there’s no option to enter a house number? I’ve got the TomTom app on my phone and you just leave a space after entering the postcode, then enter the house number. Am I missing something on this satnav? Many thanks JB