Gatherer

Hi, sorry to hear what you went through. Genuinely quite shocked by finding out about this issue and that it seems to be not an uncommon issue. VAG are supposed to have a good reputation for reliability and I’ve never heard of gearboxes failing on fully serviced cars that are under 5 years old. If I’d been aware of this potential issue (and it’s likely cost), I’d have made sure to purchase the extended warranty to cover it. I do think VAG should present some reasonable life span expectation on this part and if there are failures occuring before that expectation - honour those. Failures that have occurred prior to acknowledging the issue, they should also honour. G

We have just had the same. Kodiaq 1.5 Tsi 2020 59,000 miles. car fully serviced at dealers. Emergency gearbox mode intermittently came on, took it to Skoda dealer who initially couldn’t find any fault and then contacted Skoda who gave them different test plans which apparently confirmed that it was an internal gearbox problem requiring a replacement gearbox control module, also known as mechatronics unit. estimated 9 days wait for part and a rough cost estimate of over 2000 pounds. What’s the best way to proceed with this, given that this seems to be a common problem. I imagine customer services are just going to dismiss it out of hand and make out that it’s an isolated incident. Had anyone had any success claiming money back on this? a free next service doesn’t really seem that generous given the likely size of the bill G