DavidBkn

I experienced the common touchscreen problems since the Octavia 2.0D SEL was a few weeks old. First the heater controls vanished. A reboot by holding the on/off button for about 20 seconds cured this. Then the double clicks from the passenger footwell and various SOS failure messages. These usually all reset themselves or needed a reboot. Some weeks it was fine but recently got more common. Last Wednesday lost heating controls again and it wouldnt reboot, just had message system resetting. Phoned dealer and they had around a two week waiting list. They suggested using Skoda Assist which if they couldnt fix it would prioritise the repairs. Phoned up and was offered the AA within a couple of hours or Skoda Assits first thing the next day. He attended and know exactly waht the problem was - an 8 hour software update. The dealer still couldnt prioritise the repair so tried a nearby Skoda Service Centre. They couldnt look for 2 weeks. Rang Skoda customer care. The helpful guy there rang round all the dealers within about 30 miles and they all had 2 weeks or more waiting list. As i didnt need the car for a few days I 'dumped it' on the dealer with a promise that Wednesday was the earliest they could look at it. They uploaded Service Campaign 69BN which ran overnight. the dealer wouldnt confirm that its a major issue but the internet proves otherwise, it affects all the VW group using the touchscreen panel. Have only driven it 12 miles back from the dealer so watch this space. just a shame that Skoda dont update their customers and poor show from the service centres for having two weeks waiting lists.