Hi,
This is my first post here btw. Had my Kamiq since January and love the nice, little car.
However – I have a problem. When using Carplay for navigation, all of the sudden the phone loses every track of where we are. And the green SOS-light in the roof centre goes out. No error codes, no warning about the SOS system in the display. And the light just goes out; it does not turn red.
IMHO, this is linked to the OCU *), which apparently stops working or just switches off. Then the SOS-light goes off and the OCU stops sending location data onto the bus and then in turn the media system cannot send those to the phone via Apple Carplay.
I have spoken to the dealer, and they have had some customers come in with the same problem – phone does not know where it is – and the mechanic has had the same problem on this own car. However, they did not link it to the SOS, so they have never asked the costumers to check whether the green light went out or not. Then will now do in the future. They did not solve the problem in any of the cases btw.
I have had the problem two times with the last six weeks. Both times the problem went away by itself just by leaving the car alone in the parking lot for a while.
According to the dealer, there are no outstanding software updates or TSBs on my car.
One of my theories is that the e-call system loses LTE-connection with the back-end system at VW. Then it switches off the SOS system / OCU – and the green light – and for some reason it also switches off the propagation of location data.
Any ideas?
*) OCU - Online Connectivity Unit