mkrona

Got a reply from Skoda Connect support just now. This is what they told me... "Thank you for contacting us. This issue will be resolved through an automatic reset of the communication unit, which is done at intervals of a few days. As for your vehicle, the reset will be carried out on March 6, 2024. Unfortunately, we are aware that this situation may sometimes recur in the future, and therefore we are working on a software update that will permanently solve this behavior. We apologize for the inconvenience." Well... ok. Hopefully this will work next week 😂 Keep you posted!

@spcdust Thank you. This will be useful.

I was told to go to the dealer yesterday to verify my ownership. They told me this was required before I could become the primary user. But I wasn't sure they really knew what they were takling about. I recently bought a Seat which seems to have the same/similar setup and I could become the primary user of that car without any problems. I think the dealer is mixing things up... I am now verified but the problems still the same. I have no "globe" in the status bar at all. I can't access the privacy settings, clicking "Become primary user" just spins on "Wait..." Anyway, I have a time booked on Monday at Skoda Service. I'll get back to you if I have any luck...

Hi! I wonder if you got this issue resolved? I have just bought an Octavia IV 2021 and have the exact same issues. I have tried everything myself and have an appointment next week at the dealer. I can sign in with my account, but can't access any privacy settings, nor make myself as the primary user. I have the same software version as well, 1803.