Andy131

Thanks Ootohere, I'll try asking for it to be escalated to a Skoda Senior Resolution Manager and see what they say. At the minute, I have asked for copies of all voice calls between myself and them (there are numerous!) as I have been told on the phone by both the initial person I spoke to and the case relations manager that I do not need full service history. They even went through all the warranty booklet and couldn't find where it said it was necessary so they held an internal meeting with a member of the warranty department who also said he could see no reason to reject the case. Then they have done a complete u-turn after seeing the quote and called this morning to say without full service history there is nothing they can do. I have asked for copies of all voice calls so that I can raise it with the Motor Ombudsman but will trying asking for it to be escalated to the Senior Resolution Manager first and see where that gets me.... They are supposed to be sending me the wording which says that full service history is required, although I have pointed out my warranty booklet from 2013 does not say that, they claim that the warranty can be amended/updated at any point...

I have this same problem on my citigo, Skoda are saying I cant claim on the 12 year body warranty as I don't have full service history for the vehicle. Were you asked for this at all? I went to Skoda Customer Services because my local dealership said its not covered. Customer Services said they could see no reason why it should need full service history, then when I sent in the quote for repair (by their approved repairers) they said my warranty claim was rejected as I didn't have full service history... I am now looking at going to the Motor Ombudsman through their dispute resolution service but just wondered whether you were asked to provide evidence of full service history and if you had it? My car is now 11 years old and I have service history for the last 3 years whilst I have owned it, but not for the previous owner. Also, do you have anything from Skoda stating its a known fault/ design issue? Thanks