Joct

Hello, New here and hoping you can help. I have a 2012 Octavia. The boot was not opening, even though I can hear the mechanism noise when pressing the button above the number plate. I ordered the latch online (not a Skoda part) replaced it, but it is still the same. What is the likelihood that the new latch is faulty. I also had to leave off the outer plastic sleeve to get it to lock for some reason. Any suggestions welcome as I would rather avoid taking it to a garage for what must surely be a simple job. Cheers