Farenheit451

Finally got the car, the new car shine has gone off it for me as it’s been so darned long since I originally picked it up and had to return it to be fixed. Yes, it’s an brilliant vehicle to drive, I love the colour and it’s super quiet and comfortable but cos it broke down on pick up day and took so long to get fixed it meant I’ve spent 3 months driving around in a replacement car, a Ford Explorer, as my first full EV so now everything in the ŠKODA feels like it’s in the wrong place, there’s also that tiny niggle in the back of my mind that now say ‘what if it breaks down when I’m on a long journey’ so my original range anxiety is now coupled with breakdown anxiety so right now it’s not a relaxing drive at all. Totally gutted that I feel this way as this was the first brand new car we’ve had in 10 years

Apparently I will receive my Elroq again next week, so exactly 12 weeks after it went back to be fixed and 13 weeks since I picked it up. So very, very annoyed! Was supposed to pick up this week but it wasn’t fixed yet sigh oh and it’s apparently costing ŠKODA about £8K including labour costs to fix, would have been less hassle for them to have just replaced it if you ask me. Got told wasn’t it ‘lucky’ I had the major fault when I got the car rather than a year down the line. Funnily I don’t see where the luck is in this scenario so it’s been 11 months from order date to collection (if it comes off next week)

I’ve written to their CS department and the response given was ‘it’s a lease car so not my problem’ then to add insult to injury they sent an email asking me to rate their customer service. Underwhelmed is not the word for it really

Oh if only, it’s nearly 1 month since I collected the car and then gave it back to ŠKODA to fix… I still don’t have my car and at this point am considering just telling them to keep it when it’s fixed. No update from them either so no clue what’s going on with it. I’m fuming right now!!

Yeah that’s not happening anytime soon, I have another month at a guess as they couldn’t fix it at the dealership and are planning to send it somewhere to get the battery checked out, insult to injury is repeatedly being emailed and asked to give a review on the car. My head is exploding atm.

Everything apparently, when I tried to turn it back on after going shopping it wouldn’t turn back on kept on flashing up all of these failed systems, when they came out they tried to reboot the computer but it wasn’t having it so now it’s sat outside my house, I feel like it’s taunting me tbh, it’s here but not here. I’m so frustrated and annoyed by it all cos for the 40 minutes I had to drive it, it was amazing!

Have you got your car yet? Picked mine up yesterday at 12.40pm by 3.40pm I had to call ŠKODA assist as it completely broke down while I was shopping. Car has 26 miles on it, not happy, not happy at all! Being picked up and transported back to dealership on Monday (it was closed by the time they got to us) sigh, back to waiting I guess…

Collection booked for Friday. Looking forward!!

Just spoke to dealer, ŠKODA is in UK right now, should be with me within 2 weeks (apparently)

Mine’s been sitting at Emden since end of August, the garage says that there are hundreds of cars sitting waiting there atm. Asked how long the journey was and they advised once shipped should be in UK next day by can take up to 2 weeks once on UK soil to be released to owner. Edition 60 in Timiano Green, build week was 33 have only seen 2 Elroq’s in East Sussex so far on in Electric Blue, one in Moon White, happy with my choice of colour though. Very bored of waiting though…