Disconnect92

I 100% agree. But apparently, from my reaserch and from asking this from different authorised Skoda service providers, this is common practice. Skoda doesn't cover potential damage unless it is has pre approved kulanz. They only cover you if you are in the producer waranty period. Even at the OTA updates, the last line it says "Skoda AS and partners doesn't cover potential damage resulting from this". So yeah... so much for customer service or for customer respect.

Thanks! It is absurd to me that they want me to sign a waver. I was curios if, you were also told that other modules might brick during update. Thanks!

Hi everyone, I’m looking for some technical insight regarding a hardware replacement and software update on my 2021 Octavia Mk4 (MQB-evo). My car is currently on SW 1803 and the infotainment has the classic "ghost touch" issues. The dealer has agreed to replace the display/tablet unit itself under insurance. However, they’ve presented me with a very concerning condition. They claim that: The new display requires the car to be updated to the latest software version (1989). Because it's a massive jump from 1803, there is a "real risk" that the update process could fail and brick other unrelated modules in the car—specifically the Engine ECU, the Comfort Module (BCM), or even the Steering Rack. The catch: They want me to sign a liability waiver stating that if any other module dies during the update process, I have to assume all financial responsibility. I understand that the MQB-evo architecture is highly integrated, but has anyone ever heard of a screen replacement and infotainment update causing terminal "collateral damage" to the Engine or Steering ECUs? This sounds like extreme dealer paranoia (or incompetence), but I wanted to check if there is any documented precedent for this on the Mk4. I'm hesitant to sign away liability for a warranty-related hardware fix. Any thoughts? Thanks!