RichardRuuf999

That’s the difficult part: a manufacturer’s goodwill contribution and an official safety recall are two very different things. If VW has acknowledged an issue in Spain, I’d try to establish whether it’s covered by a formal recall, a service campaign or just a technical service bulletin. The distinction matters because the remedies and customer rights can be quite different. It’s also worth checking the VIN with a VW dealer and the relevant national vehicle-safety authority rather than relying only on what a dealership says. If the fault is recurring, keep the inspection reports, invoices and all correspondence in writing. That gives you a much stronger position if you need to challenge a refusal to cover the repair.