yerrmann

Second car I have bought from Benfield. It is fair dealership but this time around, after sales leaves a bit to be desired. I had courtesy follow up call and said that I felt pre-delivery Valet left bit to be desired. I also mentioned no Umbrella with the car. The lady caller said she would contact sales person and get him to give me a call. Still waiting. It's small things that make a difference and I fear I will go and spend my money elsewhere next time. If Benfield cannot give me a call after they have taken my money, it leaves me disappointed. Rev J Weir

I just got swan neck towbar fitted yesterdaya nd sensors pick it up as soon as i put into reverse. Any way around it or is it case of replace with detatchable?

I would say your dealer is well off the mark with hsi offer. I have just traded in an 06 Superb elegance 2-5 diesel 51000 miles and they gave me five and half thousand for it against a 61 plate 1.8tsi superb elegance Don't know if that is any help to you jimw

Problem I have with Specialist Cars is was it was they and not Warranty Direct (external Warranty) who were asking they do investigation. When I put the car in I informed them of the original diagnosis given to me "It was a fulty ECU". They then decided it's not ECU. We think it's wiring and according to them they then spent 9 hours trying to trace a non existent wiring fault. In fairness when the car went in I was told three hours plus parts to diagnose and repair it and that is why I agreed to pay for the three hours supposed investigation IE £206 charge. Specialist Cars claim that they then most generously did me the favour of not charging for a supposed other 6 hours they claim to have spent investigating a non existent wiring fault. Yesterday I was then informed "Mr Weir, we now think it's a faulty ECU that is wrong with your car. Repair Cost Parts and five hours labour £1036. In fairness Warranty Direct have now authorised repair. My moan is the way that they have been so dis-ingenuous with the truth throughout the whole episode. When I challenged the receptionist today about this, itw as silence. I mentioned to her how she had informed me that "They had no courtesy Cars Available They were all out" only to produce one from thin air when the car went wonky less than two mins after paying £206 and driving 40 yards down the road fromthe garage. Her response, "Ah but Mr Weir that car is one that is for sale" I am left to wonder why it has Specialist Skoda Aberdeen Cars stamped in large letters across the boot as a courtesy car would have. I don't mind paying if it is needed but I do hate people giving me a run around and insulting my intelligence because I obviously know sod all about cars.

SPECIALIST CARS ABERDEEN DEBACLE I had an e-mail today from Specialist cars I phoned them to be told how after having my car for 9 days they had finally diagnosed what was wrong. It had gone in with a warning light and "Emissions Workshop" showing. I had been informed that the E.C.U. was at fault and would require to be replaced. I passed this info onto Specialist Skoda Aberdeen when I took the car in. They investigated and decided there was a fault in the wiring some place. Oddly enough with exception of drivers seat everything electrical on the car worked perfect. They charged me £206 for replacing a relay switch and informing me that the fault had not been repaired, but they had managed to get warning light to go out. (Drivers seat is still not working). After long discussion, I paid and left. I did not drive forty yards before warning light came back on with exact same fault. I immediately returned the car back and was informed that they would investigate and try to trace the fault. That was on Thurs last week and heard no more until today Tuesday GUESS WHAT? WAIT FOR IT. My E.C.U. is faulty and will need to be replaced. I have been without my car for 9 days, paid Specialist Skoda Aberdeen £206 and I am now informed that the very information that I passed on at the start, IE. The E.C.U. was faulty is correct after all. It gets even better because I have been told that the part will cost £599 and can take up to five hours to fit, but even better still, the part is on back order and will not be available for 8 days. You could not make this up Be honest folks and remember I am a minister (Vicar) Is there a more inept dealership than Specialist Skoda Aberdeen? I have owned three previous Skoda cars without having any real problems but I have to say, even though I like my Superb, it's comfy car to drive, I am finished with Skoda. I really don't need the hassle

Thanks folks The Info gleaned has been most helpful and I will keep you up-dated as to the outcome. I really don't know why I say it because on past experience this is much of what I have come to expect, but I am just so disappointed in Specialist Skoda with this whole episode. Car has been in for three working days, cost £206. even though they admitted it was not repaired. Get ready to take car home and I drive less than fifty yards and the original warning fault light returns. Again a sincere and real Thank you!

You are the second person to mention ECU to me about this fault. I went to collect my car this evening. Specialist Skoda told me they had fixed a relay but it was still showing error codes but the light on the dashboard had now gone off. The Garage had taken the car for a thirty mile test drive and had no problems with it. After speaking to the Ladies at reception I then had a long discussion with the Service Manager and the upshot was that I was told the car had not been fully repaired as there were still error codes but they had only estimated three hours and even though it had been worked on for more than three hours they were only charging me for three hours for looking at the car, even though they had worked on car for much longer but failed to diagnose the problem and fix it. I asked if they were unable to fix my car. I was told they could but they would not be able to get near it until next week. In meantime I was left paying £206 for a car diagnostic checks and repair of one faulty relay. The Faulty codes were still showing on the garage diagnostic check but the error light on panel had been cured. I asked if I could leave the car and receive a courtesy car. Was told there were none available. After much discussion I agreed payment of £206 and if problem problem re-occurred it would go back in for further investigation with an agreed maximum of five hours labour to be charged to find the fault and repair it. Guess what I took my car to go home but did even manage to get fifty yards down the road when the warning light came back on with "Emissions Workshop". I turned the car around and went back. Low and behold. Staff did not know where to look:::::::::::::: I was found a courtesy car. I have been told my car will not be attended to until next week at the earliest but at least we have agreed a maximum limit of charges for no more than another five hours investigation. That will bring charges to find an electrical fault to eight hours of investigation at £60 an hour. I wish I could earn that kind of money!

Car still in garage Skoda Specialist Aberdeen. Dropped it off on Thurs. to be looked at on Friday. Finally phoned this morning to say that there is a loose wire somewhere. Quoted me three hours at cost of £180 to find it. When I phoned this afternoon still not found what fault is. So much for warranties. Does not cover wiring faults. Manager told me can take as much as ten hours to trace a wiring fault. Charging £60 an hour labour rate---------- Why am i am not surprised?

Hi Folks i just got car back from Volkswagen garage. I drove car up from Paignton to Aberdeen Saturday - Sunday towing caravan no problems at all. Monday fueled up with diesel and half an hour later when I went out and started car up an "Emissions Workshop" light came on. The Car Superb 2.5 is driving fine then just loses power. I put it into VW Garage and got it back with the following list of error codes 01375 Valves for engine shorting to ground 17809 EGR Valve short to ground 01686 Control module for cooling fan short to ground 01262 Solenoid valve for boost pressure short to ground "All above intermittent faults" He has checked power supply tests on all and it is "OK" "Diagnosis Faulty ECU" He reckons I need a new comp. and must take it to the Dealership to have this done. Problem is that the Dealership in Aberdeen is not the nicest after I stopped buying from them. I have an external warranty that covers ECU so not overly worried if they pay out Any advice appreciated. jimw

Thanks to everyone for replies. Timing part seems correct as garage said that the Timing was all over place and could not get it re-set because of fuel pump. I have a Gold Warranty with Warranty Direct so here's hoping. RAC Put laptop on it and said it's a fuel pump. Garage used their system and said it's a fuel pump. Warranty Direct say, "It may be a Fuel Pump but we need an engineer to inspect it and ensure that is what it is" It really does not fill me with confidence, especially as I am now informed "I do not qualify for Hire Car as cover only commences after eight hours. The estimate for the job is three and half hours so no Hire Car. I was informed they do not consider car being unfit for purpose as time but whet they call "Spanner Time" IE only the time a mechanac actually takes to do repair. I have to fork out a £150 for hire car and no re-compense. As a follow up can I ask, The garage has told me they have to take the front off the car to do repair. As the car is four years old next month I have asked if they could do the Timing belt whilst it is stripped down. Head mechanic has told me I am looking at an additional 3 hours work (£58 per hour) plus parts and VAT. Sorry to be ignorant but I do not have the first clue about engines. Is an additional 3 extra hours to do timing belt at the same time as the Fuel Pump about right? thanks again for replies rjimw

Hi There i have an 06 Superb 2.5TD and yes I l know Roto all things said about them. I was out in it yesterday morning, no problems. Came home, had lunch and went out white smoke belting out of it and no power. RAC used small PC diagnosis Fuel Pump. Took to Skoda Garage Diagnosis Fuel Pump. Warranty Direct "Probably is Fuel Pump but engineer needs to examine before authorise warranty". "Unusual for fuel pump to go on car only done 31k miles" They are telling me it will cost over £2,000. I am still shock! Cannot believe it! I have asked Garage to change Timing belt whilst they have it stripped down as it is almost 4 years old. Is this a real price for a fuel pump for Superb?

I have a 2006 Superb 2.5 elegance and notice that I am getting mild rattle (clunk clunk clunk) when leaning into cornering, especially to the one side. It is under Skoda warranty but this runs out beginnings of Nov. Anyone any ideas what it might be? Also does anyone here have any experience of Tesco Warranty. I am being quoted £359 a year for their highest standard warranty, which looks good value. For peace of mind I will buy a warranty. Does anyone have any experience of Tesco warranty? Thank you in advance for any replies jimw

Just got my car back from Victoria Garage Maud after my car being in for a service. This is my fourth Skoda, I have had 2 Octavia and 2 Superbs. Have been a customer of what was Village Garage Cults and later became Specialst Cars Aberdeen. Even though I had bought previous Cars from Specialist, I hated having to go in to them to have any work done, even having it serviced. Any time I have dealt with Specialist cars I have left the place feeling that they had done me a favour that I had to pay for. What a contrast and what pleasant experience from the folks at Maud. It may be a 60 mile round trip but it's worth it. I can say in all honesty that Victoria Garage, Maud has gained another satisfied Customer. My thanks to this Forum for being pointed in Victoria Garage direction and I will be delighted to return to these folks. They can have my business from now on. I cannot believe the difference in attitude where people treat you like a customer and not some kind of nuisance. jimw

Thanks for the replies jimw