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Update…… now at day 78 without my enyaq, but getting used to the merc eqc replacement from enterprise. Not a peep from Skoda since my surprise visit to the dealership, where they tried to mug me off by telling me that my car was in the workshop being dealt with, unaware that I had walked around the premises and photographed it in a row of vehicles parked outside.

I have an Enyaq 60, less than 1700 miles on the clock and delivered after 10 month wait. After 6 months, battery failure, car totally unusable and taken on transporter to dealer for diagnosis and repair. Still parked outside dealership service bay, unrepaired after 72 days with no date given for return. I made a surprise visit to personally find out the status of the repair, only to be told a contradictory story to what had been relayed to me sporadically for weeks over the telephone. Tbh, I’m disgusted with the whole affair and don’t think I’ll be purchasing another Skoda, even though my previous 5 models were completely trouble free. The main excuse that is constantly given to me is that “we don’t have the tools to complete the repair.” The job sheets shown to me by the service manager showed a total of 16 hours worked on my vehicle, equating to 1.6 hours a week (so far).

I ordered my Enyaq iv60 on 11Dec 2021, with an estimated delivery date of 30 April 2022. No problem there then, i waited over 9 months for my first Yeti in 2009. I was told by the salesperson that my 2 year old Kodiaq Scout would get me a very good trade in price of £24,750.00, but when I showed him the text I had received from We Buy Any Car offering me £30,000.00 he exited for a 20 minute discussion with his manager, after which the trade in was revised to £29.000.00, which I accepted. On placing the order, I was asked me how often I would like an update, and I agreed that once a month would be adequate, but to inform me immediately a build number was issued. Since then 'radio silence', apart from my emails and phone calls which were fobbed off with various excuses, not once leading to a conversation with the original salesperson. So yesterday (Tuesday 7 June '22) I decided to call into the dealership in person. Greeted outside by a female salesperson who was not at all receptive, I was asked curtly what my business was (she had incorrectly assumed I required the service bay and had come in the wrong entrance). On explaining why I was there and whom I had called to see, I was informed that he wasn't at work, but she would make enquiries for me on his behalf. The outcome was that as yet there isn't a build order for my vehicle, but they had just received one for a similar Enyaq ordered in October '21. She commented that as Skoda have stopped taking any more orders for the iv60, there may be a possibility that they are working to clear those models first, but that's only her opinion. On leaving the dealership, I was offered a lame and rather hollow apology, which I grudgingly accepted with reservations. I had not felt welcomed, in fact it felt and seemed that I was just being a nuisance. I am not kicking off about the lead times, as they have been subject to so many variables from Covid, chip and wiring loom shortages through to factory shutdowns and the war in Ukraine, but on the very poor service that I have received from the Skoda dealership. This will be my 5th Skoda, and has been the worst experience of customer relations that I have experienced thus far.