andyvee

In most countries that winter tyres are compulsory you can specify them as a factory option was what I was lead to believe. UK dealers will sell winter wheels and tyres, but you need to force the issue a bit as they don't really know which ones ........ and they may not be the cheapest on the tyres. Most of the big tyre retailers (like KwikFit) have a push on winter tyres around November time, they are becoming more popular in the UK, but having a second set of winter wheels is still a bit of a novelty.

It is indeed getting cluttered with irrelevancies. The Kodiaq owners who contributed originally seem to have their issues fixed and attributed to heat shields mainly, unless amongst all the posts about Tiguans and Superbs I have missed something. Perhaps a mod should just delete all the rest of the thread and lock it. As I said some time ago, good luck to GTD184 with the legal action to reject the Tiguan, I have been in that position when you have lost faith in a vehicle, but I am failing to see the relevance of the last 3 pages of this thread other than out and out VW bashing. Take it to a VW forum somewhere, its boring now.

I take it that is in jest? In the UK Winter tyres are not compulsory, and in the southern half of the UK I wouldn't bother fitting them In fact, in the UK most drivers would benefit from all-season or all weather tyres, but the OEMs just fit nice low profile 'summer' tyres as we like our Carlos Fandango wheels in the UK.

Similar problem to what? What does a rattle on a DQ250 have to do with a slight metallic bearing noise on a DQ500? Perhaps he should reject the Tiguan on the grounds that DQ200 and DQ250 gearboxes rattle if driven at low speed on cobbled streets! And why post a link to a post about a manual gearbox? - I see you have just realised your error and edited your post. This thread is getting more ridiculous by the day.

Different gearbox and a different 'characteristic'. Doesn't sound anything like a noisy bearing.

Headlamps haven't been sealed for many a year - they all have vents in. Chances are it got jet washed and parked up. If it had been driven straight away the air flow heat etc would have helped remove any water vapour from within the headlights. It will go away, don't worry about it unless you have actual water droplets collecting in the bottom of your headlights.

17" is the recommended size. Has the added bonus that they tyres are cheaper than the 19" ones, so for 4 months of the year you are wearing down cheaper tyres My last Octavia 3 had 50k on the clock when I handed it back on the original summer tyres, with about 3mm tread all round. The winters were down to about 5mm so still serviceable.

At a guess they jet washed your car ........

Hardly surprising, it doesn't matter how many wheels have drive if you have no grip.

I did say the manual contradicts itself

Charge your battery fully (read the manual, do not connect to the earth on the battery) and then see if things improve. These batteries have been known to go kaput, but it is usually constant current drain that kills them such as dashcams. You could have a faulty Battery Charging Module though, I'd be booking it in if it is still playing up after a charge, there will be fault codes logged.

Off Road mode is not for snow really, it is for unpaved surfaces. It only intervenes below 30km/h. The manual does contradict itself though!

My Edition in Velvet Red on its winter steelies

A few more crappy pictures from my phone - the last one is closest to the actual colour

Normally you fit right at the top of the screen, but I can't find any mention in the owners manual

More than likely a heat shield or pipe - just get it booked in

It is Haldex Gen 5, same as the Yeti

and Editions LOL

You are going round in circles now and contradicting yourself. You yourself came up with the Ombudsman quote, not me. If the noise source is confirmed as a defect then you are not rejecting on the grounds of a noise, you are rejecting on the grounds of a defect. At this point in time you do not have a defect, you have a noise, which in your opinion is a defect, and in your experts opinion unacceptable, and in the manufacturers opinion a characteristic. Other owners complaining worlwide about the noise lends more weight to the argument that it is a 'characteristic', unless of course all of their gearboxes have failed? These are the stats you need - how many failures due to bearing issues in early life? The manufacturer has provided a reason, it is a characteristic. It is just that you don't want to accept this as you have had a previous DSG gearbox of a different generation fail for a completely different reason. The comment taken from the engineers website is out of context as well as that relates to bearing wear on DQ250 boxes. At no point does he mention defects in manufacture, just wear. Has John Bullock replied privately to either of your almost identical posts on his website confirming your gearbox is defective? If so, that is the kind of expert you want on your side. You can't use DQ200 issues either as they are a completely different gearbox. As I have said, I wish you all the best with this but you are very brave to be taking VW to court on the grounds of a perceived future failure due to a noise. As you stated earlier, you are willing to bet money on it being the gearbox, so put your money where your mouth is and pay for the gearbox to be dissasembled with your expert present to prove your case. You will be able to recover your costs and reject the vehicle. Win Win!

TBH rejecting an 11 month old car is always going to be an uphill battle to say the least, especially as nothing has failed and the dealer and manufacturer are saying that there is not a defect. Rejecting a vehicle on a perceived future failure is going to be very hard work. As you have said, the Ombudsman has already said that a noise is not grounds for rejection. I wish you all the best with this.

Another thing to check - go into AndroidAuto Setttings then Connected Cars, if there are any listed then delete them from the three dot menu in the top right, and make sure Add new cars to Android Auto is enabled. I couldn't work out why it wouldn't connect to my second Kodiaq, and the add new cars setting was disabled!

If you consider the number of DQ500 boxes that have been manufactured in the last decade, and they have been fitted to the Transporter and other models that you could call 'commercial' and expected to carry more loads and do more miles, that is why they are generally considered bulletproof. There will always be some failures, they are complicated devices and every component has a MTBF plus a very very low percentage points chance of early life failure. You are correct though, if it is a characteristic, why don't all of them do it? This may be your best argument, get the Master Tech on the stand and ask how many others he has come across that make this noise. Has your expert confirmed 100% that the noise emenates form the box, and not the diff or an inner CV joint? Would be very difficult to do unless they were in the engine compartment whilst you were driving? I have heard similar noises from faulty inner CV joints and differential bearings, which are a quick and easy fix. Has he ruled out the clutch packs? The issue you have is that the dealer will only tell you what VW technical tell them to say. Ask for a copy of the job card from the time the technician admitted he had never witnessed the noise before. I don't know if that can be done under Data Protection laws - you have a right for a copy of data that a company holds about you, write to the Data Controller at the dealership and request it. Your legal rep should be able to advise if you get hold of it. I agree, there shouldn't be a grating noise, but you are going to have to prove that equals a defect as the manufacturer has stated it isn't. I can't see an easy way forward other than paying for the dealership to strip your gearbox with an independent expert present to witness and diagnose. The only issue with that is that dealerships don't do component level repair, they would just swap out an entire box under warranty as it is more efficient. TBH you should be praying for the box to go bang, at least you can then turn round and say 'I told you so' - but again, the reasonable remedy would be a warranty replacement gearbox, not a rejection.

Make sure the USB settings on the phone when connected are set to charge only and it hasn't it turned on data or mirrorlink on the USB

I think you are going to struggle with this one TBH. I'm playing Devil's Advocate here, so please don't take any of this personally. I used to work in a main dealer (not Skoda) for almost a decade so do have some experience of how these processes work. Your contract is with your dealer, so your rejection is with them, and you have admitted your relationship with them has irrecoverably broken down. That is not good. Have you put in writing to the dealer principal your intention to reject and your grounds for doing so and have they written back saying they do not accept your grounds for rejection? Your Independent expert has not identified a defect, but has expressed an opinion with no evidence to support this opinion. Another experts opinion may be that the noise is acceptable. In court, the question that would be asked is if it is reasonable or not for the noise to be present, and is it a reasonable assumption that the noise indicates a fault or defect. This would be very hard to prove as you say without the gearbox being dismantled, and even if the ruling is that it is reasonable to assume that the noise indicates a fault or defect then is the reasonable remedy a repair/replacement gearbox under warranty, or is it reasonable grounds for rejection? You have demonstrated by leaving it a number of weeks before reporting the noise that you didn't consider it important, not even important enough to ring the dealer and say you have an unusual noise and so do they think you should book it in now or leave it a month until your scheduled inspection. This will work against you unfortunately. The reason why you now deem it important enough to want to initiate rejection is through the power of Google and internet forums and a 'few' Tiguans that have had DSG issues. Unless you can get some cold hard facts on failure rates of the exact same gearbox as yours (DQ500) that have started from the same noise you are experiencing you will stuggle here. All VW have to do is demonstrate that the failures were for different reasons and your argument is blown away. The DQ500 is the strongest DSG box VW manufacture and is renowned as being bulletproof. Maybe an expert in these boxes such as TVS Engineering or a similar UK based DSG specialist could help you here. Are you trying to reject on the grounds of a perceived future failure of the gearbox, or because it has an unusual noise that the manufacturer deems normal and your expert deems abnormal and potentially a defect but cannot prove this. You need to be clear on this unless you can prove that the noise will lead to failure. What defect is present? Is a noise a defect? My comment regarding refusing to pick the car up was in relation to if you had reported within the first 30 days - just throw the keys at them, jump in the loaner and ask them to call you when it is fixed and to take as long as they want about it. I wish you all the best with this, I am glad I am not in your shoes as rejection can get nasty. If the vehicle is on finance I would log a case with VWFS regarding this as they own the vehicle, not you, as well as open a case with VW CS and ask for it to be escalated to the Executive Office immediately as your dealer is refusing to acknowledge what you think is a defect. Dealers sometimes backtrack rather rapidly when the big boys from Milton Keynes or Leeds ring them up and ask them what they are playing at. You could really throw the cat amongst the pigeons and get another VW dealer to acknowledge it as a fault. I would only communicate in writing with any parties, but no doubt your legal team have already told you this, and ask for the history of all the times it has been booked in and copies of the technicians diagnosis. You never know, they may have slipped up and written something on a job card that you can use against them. Good luck!

MY18.5 - Sportline and Velvet Red available are 2 of the changes for the UK market. The .5MY changes are normally minor and cosmetic, it kicks in at BW45 or 46 I think.