Hello All, wondering if anyone can help with this

 

My Octavia is nearly one year old. 
I have a monthly direct debit of £16.50 for 24 months for a Service Plan including two services. 
I was ‘told’ by the dealer at purchase that the car is on Flexible Service Regime

I understand Flexible Servicing of ANY car to mean that I can await the ‘Service Due’ notification on the dashboard rather than having the car serviced at 12 month intervals. 
That suits me because at present the My Skoda App on my phone tells me that I have done 3605 miles (lockdown!), ‘Oil Change’ is due after another 15099 miles or 399 days.

I have moved house since purchase and have a new Service Partner - They are e-mailing to inform me that my first service is due. 
I could get the service done at 12 months (now) and after another 12 months but as I am on Flexible Service Regime it suits me to eek out service so the first  is due at say 24 months maintaining my 3 year warranty, while the next ‘flexible’ service may bring me as perhaps to a further 24 months after that. In this way I can eek out my pre-paid services until my car is 4 years (ish) old and still be covered by the ‘first 3 years’ warranty. 
 

My issue is …… that service staff at the dealership I bought the car from confirmed that I can follow flexible servicing and still maintain the three year warranty. However I only have verbal confirmation and could not get anything in writing. 
 

Can anyone show me where I can get definitive written confirmation as I am concerned that garages may otherwise argue that I have broken the conditions of the Skoda Warranty. 
 

Thank you

It is 24 months or 18,000-20,000 which ever comes sooner and how the car is used can have the oil and filter change coming up sooner, 

your look as being good all the way to 24 months on 19,000 plus miles. 

 

First Service not due.

They must have forgot to take the Michael and move your Service from Flexible / variable to fixed as so often gets done to help their business model.

9 minutes ago, e-Roottoot said:

It is 24 months or 18,000-20,000 which ever comes sooner and how the car is used can have the oil and filter change coming up sooner, 

your look as being good all the way to 24 months on 19,000 plus miles. 

 

First Service not due.

They must have forgot to take the Michael and move your Service from Flexible / variable to fixed as so often gets done to help their business model.

Thanks eRoottoot - you have put most elequently what I was reluctant to state ie that @ £185+ for an oil and filter change - having customers get their cars serviced twice as often is ‘good for business!

The thing is that it would be good to have the terms and conditions of the flexible servicing regime in writing. Do you or anyone else know where this can be obtained?

 

Thanks

Hopefully someone here will have what they received.

The Dealership sold you it and they were the ones that had to give you the T&C's, unless they were trying mis-selling.

 

Some plans are 2 services on Fixed Service Intervals and that used to be called a Minor & Major & the owner gets a surprise because the Sales Executive never explained that.

 

Hopefully yours is a 2nd year and 4th year service,  but i would want @ 1 year and then @ 3 years, so before the Warranty Expires or the MOT is due.

 

Best find out for certain what your Service Package includes and when.

I fear you may have been sold a bad plan if it was 2 years, and you need to have the servicing done within the 2 years.  

 

£16.50 x 24 months is £396

 

If it is on variable then the oil service (inspection) is usually within few weeks of the major service, so most people just get the service done and both reset (as the small one is a subset, so is covered anyway).  A service at end of year 2 will be rather less than £396.

 

Hopefully your plan covers a second service (which would be at end of year 3 when MOT is due (get MOT and any remaining warranty work done in 36th month, before both expire) the MOT will be forwarded dated, and will need to be done to tax it again.

Unless your mileage significantly increases both will reach the time (399 days remaining) at same time.

 

Edited 13 August, 20214 yr by SurreyJohn

14 hours ago, SurreyJohn said:

I fear you may have been sold a bad plan if it was 2 years, and you need to have the servicing done within the 2 years.  

 

£16.50 x 24 months is £396

 

If it is on variable then the oil service (inspection) is usually within few weeks of the major service, so most people just get the service done and both reset (as the small one is a subset, so is covered anyway).  A service at end of year 2 will be rather less than £396.

 

Hopefully your plan covers a second service (which would be at end of year 3 when MOT is due (get MOT and any remaining warranty work done in 36th month, before both expire) the MOT will be forwarded dated, and will need to be done to tax it again.

Unless your mileage significantly increases both will reach the time (399 days remaining) at same time.

 

Hi SurreyJohn 

 

Thanks for this

 

I have a service plan which covers two services, please see details in attached screenshot - 1 oil change plus 1 oil and inspection service plus pollen filter

 

I assume that the car is set up with Skoda U.K. for Flexible Service as the My Skoda App has pulled in this data from my chassis number (currently showing 398 days to my first service which tie in with 2nd anniversary of purchase). Is that a safe assumption?

 

My intention would be to get the Two services I shall finish paying for after 24 Direct Debits done as e-Roottoot advises

 

1st  at end of year two

2nd  at a month before end of year 3 along with a Dealership-MOT so that the inspection and MOT can raise any points for warranty repairs. 

 

Would you or others with greater experience than me agree that I am set up for that option or do I require anything more in order to make certain?

  
 

Thank you all for your help . 
 

PoloPaul

 

Thanks guys. When all else fails…..read the manual. So my car is on flexible servicing as indicated on the vehicle by the future schedule of + 398 days. One has to wonder why it is that both the garage of purchase plus my new local Service Partner are saying that my car is due for a service on 18th September 2021 and to book in now!