merridee

After having a disappointing experience with another south-Wales based dealer, we decided to give Griffin Mill a try as they had the model we were after available on their site. We phoned up to confirm that the car was available and to work out when we could take it for a test drive. The sales person who answered our call (Seth - who then went on to deal with us all of the way through to purchase!) was very helpful from the outset, and confirmed the car was available and we were able to take it for a test drive that day. We arranged to have a test drive less than an hour later, and it was Seth that we dealt with when we arrived. We were shown the car, and taken through the paperwork required for a test drive. The test drive went well - the car was the spec we wanted, and was faultless - however there was another car we wanted to look at which was right at the back of the indoor sales room. Seth was more than happy to move the cars around to let us test drive this second car, and had it available for us to test drive within a few minutes. Having driven the second car, we were convinced that the first was the car for us - so we discussed options with Seth. While he did walk us through all of the finance options available to us - he was open and honest in helping us decide which product would work best for us. At no point were we pressured towards picking a particular product based on some sales target or what have you. We were fairly well sold that the car was for us, but wanted to take a day or two to think through our options to ensure we were happy - so we placed a deposit on the car to ensure it wasn't sold to anyone else (!) and agreed an appointment three days later (Tuesday) to proceed or cancel the purchase. Having thought it through we were happy to proceed, so met with Seth again to confirm details and complete the purchase. We arranged to have some extras added to the car to be completed by the following Saturday for us to pick up. On the Saturday we were introduced to the business manager to complete the financial side of the purchase, and were able to pick up the car then and there - with the extras fitted, and cheaper than initially quoted! In all we had fantastic service from Griffin Mill - particularly from Seth - and wouldn't hesitate to purchase through them in future. Other dealers could learn a thing or two!

We had a disappointing experience with Capitol Skoda. There were two cars advertised for sale on their site which we were keen to view and test drive, and were in a position to purchase if the viewing and test drive went well. Unfortunately when we went over there to view/test drive them, they couldn't find either car and weren't sure exactly where they were or who had them. The sales person didn't really know very much about the spec level of the car itself or what it included - but was very clued up on the financial products that they were able to offer us on the cars they couldn't find... We were told the sales person would contact us when the cars were located, but they hadn't contacted us around a week later. We chased up a few times, on the second chase up call we were informed that one car had sold (though was still available on the web site), and one was being used as a bodyshop car elsewhere and we'd need to place a deposit on it before we could test drive it... Fast forward a week, the sales person called and told us that the car which we were told was previously sold was now available to test drive..! By this point we'd found the same spec/model in another local Skoda dealer, with less mileage, and a lower price so did not have any further dealings with Capitol.