Spookz

Despite this being my second post on the subject of Newmarket but like neelyp I'm not really into slating. However the service I had from them has been extremly poor. With regard to the paint job mentioned in my previous post I was like neelyp told they would phone me when Skoda had authorised it, however unlike neelyp I did keep chasing them up by phone and by visiting them in person and was always fobbed off "it takes some time dont worry we will phone you when it was ready." After learning from another garage that it should only have taken 2 weeks for authorization and not the months it was taking with Newmarket that I next went in to ask for the date of my initial request & any reference number (so that I could personally chase it up with Skoda UK) they suddenly said what do you want that for? Its been authorised we can book it in now for you. When I had received no phone call (I have voicemail & an answering machine so not simply a case of a missed call!). So when later when it came to dealing with my key fob (discovered it was broken in June) and after initially denying that it was covered by warranty they reluctanly agreed to order a new fob in for me and that they would phone me! This time like neelyp (after one follow up phonecall) I decided out of principle not to phone them. At the end of October I decided to phone Skoda UK to find out what was going on, only to be informed that they had heard nothing from Newmarket at all! I went to West End garage (over 30 miles away) and they sorted it out in a week! (Also West End actually phone you!!) Newmarket are now saying to UK that they have no record of any request! Like neelyp I have also found the receptionist not to be very helpful or customer orientated. I have only had experience with West End & Newmarket. I have found that West End tend to bend over backwards in order to satisfy the customer and at reasonable prices (in my experience cheaper than Newmarket). In one case (another customer not me) not simply accepting that something wasnt covered by warranty but really arguing the point that according to his & the customer's interpretation that the particular fault would appear to be covered. Newmarket on the other hand cant even be bothered to lift a phone and call you when they say they will and the service just gets worse from there on in! What more can I say. I simply can not reccommend them at all! And as previously stated would say AVOID AT ALL COSTS!

I bought my car from them (an Octy not a vRS unfortunatly) and the sales team was excellant unlike the my fellow posters I didnt get Stuart but got Eddie instead who was also brilliant and very accomodating. Got an excellant trade in price for my car nearly £2k as opposed to "£1k being a very generous offer" from a VW garage (my old car was a VW polo) and £1.5k from another Skoda dealer. Had a couple problems that came to light after buying the car and they could not have been more helpful in getting it sorted and quickly. Then as a continuing saga (touch wood it is now completly sorted!) my EML spent more time lit than off, most work was done whilst I waited and was supplied with Hot Chocolate as well! I have also had it serviced there and was pleased with the price and service. Whilst I have been waiting for my car to be "fixed" I have overheard Stuart(?) talking to the Skoda warranty taking up the case of the client really arguing the point and not as other garages would simply say sorry thats not covered. The garage is is so good I get all my work done here (I live in Stirling) as opposed to the local garage (Newmarket) as West End are just so good and Newmarket are just so rubbish.

Avoid at all costs! Sales side of thing very good helpful. (Though when we went to buy the car they had already sold it without any indication that someone else was interested!) Then when the car needed some work done under warranty (EML and also paintwork) the service could not have been worse. To get the paint sorted out took months when according to another garage it should only take around two weeks. They say they will phone you when the car is ready to be picked up or a part is ready for you to go in to pick up or so you can arrange to get it booked in and they dont. The aftersales service is so bad that despite it being my local Skoda dealer I travel to West End garage (near Edinburgh) to get any work done because they are just so much better. The service has been bad on several occasions so it wasnt just a bad day. I would say avoid at all costs.