elah1940

Thanks everyone..your input has been extremely valuable 😁 happy to report I managed to speak to the sales manager who apologised for the lack of communication. He confirmed we should have received an electronic copy of the new car order form and it sometimes goes to junk but it isn't in my husband's junk...anyway the results of the conversation is that he will refund us the deposit and no mention whatsoever of the £1500 which the sales advisor emailed about. Thanks again for all your replies and advice.

Lookers Stockport. We were not given a copy of the order form no. That is the only document signed. And nothing was emailed to my husband... There were no documents from Skoda financial services. But the sales rep did say the finance checks would be at a later date. I still haven't heard back. The new car sales manager is back in today so I've emailed him and will try another phone call.

Oh really? I've had my husband check all his emails and absolutely nothing was sent to him. So basically he signed a new car order form and there was no mention of a fee for cancelling and we didn't receive a copy of it or anything else for that matter. We've emailed them tonight once again saying we are still waiting for someone to ring us. I will be going into the dealership tomorrow afternoon with my newborn baby in tow if they keep ghosting us.

No we don't have the copy. It was signed on premises by my husband. We both don't remember any mention of the fee in the terms. We have tried to contact the original dealership a number of times this past week to discuss and query it but nobody gets back to us. Hence why I've been seeking others opinions or past experience.

The other dealer has told me this is a typical "scare tactic" and not to be concerned as it isn't true they can charge me such a fee. Same with the £250 deposit apparently it isn't legal for them to withhold it. Not keen on dealing with the original dealership now, even if they can match the deal I've got, we've not had good communication from the start and the saving on other car is due to it being shown room stock so available immediately.

Thank you for your replies. I'm going to ask them where it was documented as I never saw this on the form anywhere. May well have missed it though. They made it sound as though the vehicle was already available in the spec I wanted but just needed delivering. I never had any extras added either just the 1 litre SE edition scala and they told me they had every colour available to order for Feb delivery. If it is on the form then I'm in trouble but like a couple of you said already, I don't know how they'd go about getting the money from me unless they took me to court!

Ordered a new scala through a local mail dealer, signed new car order form, told it would be arriving in UK port in a couple of weeks delivered by end Feb. Put down £250 deposit. Since then realised the deal isn't that great and dealer unable to match what I've found on drive the deal. Understand I'd lose £250 deposit but being told that cancelling new car order is a £1500 fee?! Anyone else heard of this?