vadimo

you are right, i called one of the local dealers to clarify So i made purchase and there is already discrepancy between what is included which is the pollen/air filter

i think its from Skoda UK so should apply to all dealers.. Only thing is i did not see things listed like spark plugs and oil filter which i though is part of the extended scope

Looking at promotion, seems like a reasonable deal Online Service Plans (service-plans.io) Could someone share their recent cost experience of having below services on their Karoq Petrol? Oil and Inspection Service Oil and Inspection extended Scope

Got 2018 model with columbus infotainment. Is upgrade possible?

Going thorough same problems and warranty claim as OP and @Yetta described . Dealer said locks to be replaced. I thought it was just one off rare unlucky fault but appears to be i am not the only one.

Its been over 2 weeks since I took my car and I still await from dealer for their only member of staff to return and submit my claims to Skoda UK for warranty authorization. Based on above faults I listed all they said "we think its locks" After documenting in detail and video all faults, skoda not willing to confirm if my claims are under warranty, unable to find my extended warranty in system, asking me to provide them warranty terms and conditions, answers from their staff like should, could, I believe so..... Sadly I would rather get next time another car brand and happy to pay extra premium knowing service will be better.

Can someone recommend Skoda/VAG specialist that can come around Surrey address and update latest software and retrofit digital cluster?

I have issue where if seat belt is pulled out at extreme angle it will get jammed in the trim mechanism, the bit that rocks the seat belt sideways. The fix is simple you just pull the belt side ways or move the mechanism and it releases it. I also checked our other brand car with same mechanism, its impossible to trap the seatbelt like with Karoq. To me this is design flaw or i have faulty parts. Can anyone else try this and confirm?

Thank you I have contacted now the original sales person and also customer support at Skoda UK. Very surprised that Skoda service person cannot tell me if in principle faults I described are warranty covered.

its about what it actually covers

I have booked in to look at some faults under extended warranty policy (year 4 now) however the dealership are being very reluctant to advise if its covered and wanting my confirmation of the initial charge to investigate (if this is not covered by the warranty), when i say "well don't you know your own policy" i get answers like maybe, should, could and well you should have the warranty terms when you have purchased it. Biggest problem right now is central locking issues This is going to be a wild shot but has anyone purchased poxy extended 5 year warranty in 2018 and keep this poxy policy document ?

i will chip in, almost 4 years old, 30k miles, 1.5 TSI edition 2018 reg Small stuff Issue 1: Top dashboard storage compartment lid gets stuck Issue 2: Seat Belt (front passenger) not retracting, intermittent issue Issue 3: Globe box lid gets stuck sometimes Big stuff Issue 4: Central locking Central locking keeps locking and unlocking by itself. Key is not detected scenario 1 - key left inside for a minutes and car locks itself Key is not detected scenario 2 - car is locked, key does not open it, use manual entry and it sets off car alarm despite key opening the car door, Comfort access doesn't work sometimes, have to take key out and unlock the car Ignition does not start - get into car okay, press start button it doesn't start the car, press remote unlock button and they try again and it starts

thank you, annoyingly Skoda decided not to do this update in January of 2020 when i paid for the service

I just did scan of the car with OBD11 app and i see i have updates due 1.5 TSI Engine software version 5472 and now 9752 is available Automatic Transmission software version 1615 and now 1622 is available Standard 3 year warranty runs out in 3 days, 2 year warranty extension then kicks in. Do you know what these updates are and if i can get dealer to carry this out for free?

@silver1011 collection and drop off service, car was washed outside Unfortunately when the car was sold to us the servicing options were not explained with us, otherwise based on what i learned, i better off financially to take 'Service plan – Under 1 year old cars Available for £342 or 18 monthly payments of £19' or looking back at the price at that think it was £279. I been told i cant get on this plan until i have 2 more variable services. @Roottootemblowinootsoot i think i agree £269 is expensive especially when you look at breakdown below, essentially they did on my car the £179 + £35 and these are the figures I tried to reasons with them on the phone but they would not barge and glossed up the whole fee as if it was amazing value. Its not great to be now locked into these high service costs, think the next is with extended scope so i believe it will be under £300