Marwood

Thanks for all those encouraging comments. As soon as I get some time today I will contact Mark's PA and ask to speak to him. Due to the angle I park my car on my own drive the photos I posted on Saturday need bringing up to date. At my Mum and Dad's house on Sunday I was able to see the full extent of the markings on the bonet. They sretch lenghtwise along it, marking the runs of a buffer. rather unsightly. Both my Mum and Dad who are in their 80s could see the marks all over the car! It appears that in correcting the errors in the paint the rest of the car has been polished in an atempt to get uniformity of finish. Sadly this has resulted in these new marks. I am kicking myself about this as when Iain inspected the car last week he forcefully told me NOT TO LET THEM TOUCH ANYTHING OTHER THAN THE DAMAGED AREAS OF THE CAR. Iain, even marked these with crosses on the paint thickness diagram he gave to me. However, I did not make this point clear enough to the dealer. I have paid the price for this. Iain was right about this as well. My lovely car care products will be arriving over the next few days. I have two massive drying towels on order and some Poor Boys stuff coming as well including a nice limited edition shampoo with wax and a glossing detailing spray. Looks like I wont be able to use them for a while! Will post again once I have spoken to Mark. The BBC have already asked me if they can have the rights for this tale to turn in into a new version of 'Eldorado'. Not sure who they will get to play me yet! Cheers, Paul.

s3akr, thanks for getting back to me on that. Nice car the Seat, have a friend who is keen on one and was looking to buy this weekend. Dave, thanks for that interesting information and being a bit of a voice of reason. When I posted earlier this evening I was really at that point where I was ready to blow, just frustration. Zdenka, told me about you when I ordered my car at Mitchells. I was considering a similar reg to you given our surnames are the same. Perhaps you are right and Richard has done what he can, not blaming him. Will speak to Mark (Mikey ) on Monday re Iain. Wardy, I still owe you! Thanks again, Paul.

Thank you for that mate. Your last point is interesting. However, CAB and Trading Standards have indicated that Rejection is not an option for me. I posted.some thing about this in the thread last week. I have, by not returning the car within 3 weeks 'accepted' the car warts an all. In other words by doing this I have accepted that the car is " in a condition that befite the description and reasonable expectation." However, if you can show me how to get round this I would be very grateful! Paul.

Thanks for the suggestion Mr. Grumpy, Washing the car will have no effect on the hologram marks. It will remove the dirt but under the circumstances, I have no intention of washing the car. Polishing: if you had asked me a little while ago about this then I would have thought about a little trip to halfrauds and a nice polishing cloth from the same vendor. These days I see polishing quite differently. You have seen the damage a professional can do, so I wont be 'getting me rag out and avin' a crack mesen'. The polish that is needed to correct holograms is very fine (especially given the dangers to my clearcoat!) and it needs to be performed using the correct polishing tool. The key to effective removal is experience and the skill to use the buffer properly over the surface of the paintwork. Holograms are caused when the polish has not been worked properly. I do not have the correct tools or the skill to do this, applying polish by hand could lead to swirl city! Anyway it isn't my place to correct what I haven't caused. The dealer will have to pick up the bill for this one way or another! You are certainly right about cars looking streaky and smeary, I have seen this too. But my new favorite pastime seems to be swirl and Hologram spotting in other people's cars. My Mother in Law's car is badly swirled because she puts it through a car wash, it has a very specific swirl pattern. The 54 plate Merc I saw today near were I live needed a wash and was smeared with dirt, but I could still identify the large Hologram on its nearside rear quarter. Wonder how long that has been there. Indeed, I wonder how many Black Magic vRS Octavias will be sitting in handover areas in dealerships around the country with imperfect paint. Dealers get away with it because of the ignorance of the public. Think of it this way: Having a black car is like having a partner who has an affair.....but then confesses all to you. Buying a white car does not stop your partner having an affair, it just means you wont find out about it. In Shakespeare's 'Othello', Othello himself considers this notion with Iago, albeit using different comparative language. Paul

Here is the link to the photos: Marwood_photos/Holograms AFTER last weeks CORRECTION - Photobucket - Video and Image Hosting Many Thanks, Paul.

I'm really sorry to have to post in this thread again. I think it has been established that I am a rational person...... ........so forgive me for the following...... I am absolutely Fu**ing furious. I can only describe the restraint I am showing at the moment as remarkable. I have a back log of work sitting infront of me, I have my son who needs attention, and my mother in law staying till good knows when, cos' the builders have 'one or two jobs still to do' on her apartment. Yet, I am outside with a bloddy camera recording what now appears to be a car that still has hologram marks, just in different places, some of which did not bare marks before it went in for correction. What the f**k is going on? Am I being to picky or something? Is this me? I am starting to doubt myself. My last long post indicated my 'satisfaction' given the fact the remaining marks appeared to be small and I was going to get Iain to detail the car soon anyway. However in the nice sunlight on my drive I noticed dreadful marks between the doors on the Driver's side on Friday and today I have had to go and have a proper check. It's a like my car has become a hologram magnet, a warehouse holding an illegal Hologram rave or a steaming pile of sh**e on a hot summer's day for hologram flies to feed on. There are marks on the bonet for F**ks sake and the front nearside spoiler. What the crap were they doing!!!? I haven't even washed the car yet as is apparent from the photos I am now going to have to download. Plus I spent Thursday evening purchasing expensive car car products of the net so as I can look after the car properly, what's the point.....I just can't enjoy this aspect of the car any more, mat as well use fairy f**king liquid and a handful of swarfega (yes I don't know how to spell it!) Do you ever get the feeling you want to........you know like that film 'Faling Down' with Michael Douglas. Right, I can't blame the dealer for the new holograms. They clearly know bugger all about car body work, they have tried their best. This is what I am going to do. On Monday, when I have better things to do I will be ringing Richard at the dealership. Telling him that I am NOT BLOODY HAPPY and that I will be passing to him ANOTHER BLOODY LETTER with ANOTHER BLOODY SET OF PHOTOGRAPHS. I am going to let Skoda UK know. I am going to ring Mike Mitchell if I don't get it sorted (strap yerself in Mikey!) and I'll tell you something else, that car wont be going back to the dealership or Roberts for correction. Mitchells will have to accept the bill I am going to send them for the paint correction i am going to have to get someone else to do. If it starts to get messy or the car canot be corrected then I WILL DEMAND AS BIG A REFUND AS I CAN and if it isn't big enough......I'll think about that when I have calmed down! Will post another link to another set of photos as soon as I have calmed down a bit. You can let me know if you think I'm being picky. Paul

Sorry I missed you Sworrall, would have been nice to see you. Thanks to everyone for their thoughts, it seems there are some differing opinions which I understand. This is why I doing what I am doing. This is not a rational or a kop out. I am being careful about the future of my car. Firstly, let me reveal what the CAB and Trading Standards told me. They said by all means press for a rejection, but you are not going to get one!!! Trading Standards advised me to put everything in writing and to allow the dealership 2 or 3 attempts to fix the car. If I wasn't happy my best chance was to push for a partial refund. This is still an option open to me. Apparently the 'rules' of 'acceptance' mean that I had 3 weeks from handover to reject the car. Sadly, I did not do this. Furthermore, there are rules concerning something called 'betterment'. I have done around 2500 miles in my car. If the car was replaced I would be getting a 'better' deal and this is deemed as unacceptable. Hence rejection was not really an option open to me. Kicking off about it on a Saturday afternoon at the dealership would have made a nice sideshow, but made matters worse in my opinion. The dealer would have become very obstructive and I would have ended up going down the legal route a right pain in the neck and I wouldn't be getting a new car By remaining reasonable, as it has been said, I have shown my willingness to work with the dealer, this makes my case all the stronger. Indeed, I said to Richard in the car yesterday, "I bet you lot hate me" (I said it as a joke). No, he said not at all. You have bought a new car from us. It should be right and we want to make it right. I don't blame you. This is only a paraphrasing of what he said but he said it with some conviction. He added later that my approach had got results, if I had caused a 'scene' it would not have worked. I don't think Richard is going to thank me for telling you this but most cars don't go to Roberts Refinishing if they have problems. Lexus cars do, but there are other options open to them when correcting paint problems that occur. Of course this could have been a blagg, but he did name names. Sorry Richard, but in this instance I am defending your good intentions. I know Richard will have no problem if I go back to him. He told me he expected me to go away and check the car (!). He indicated I could take my time, and that if I wasn't happy then he would try again. He meant this.....well he knew I would be checking. However, if I stick the car back in it means more messing with my paintwork and I don't want this. The small holograms in the driver's side are quite difficult to see. I only saw them because I was really looking for them and I now know what to look for. The picture makes the mark on the driver's door look bad, but it isn't compared to what was there. Ok, I know it is there and I'll think it over, maybe I will see Richard again. But it might be better to play a 'longer game' regarding the condition of my car. Iain will get these marks out dead easily and if I am going to employ him anyway then it seems better to have the car only polished the once. If I got back to the dealer, they will get them out but this will add an extra polish. In addition it is possible that in correcting one problem another could be caused. It could, even with the best of intentions, come back much worse. Plus I know exactly what Iain will do and how he will do it.....he has told me I can watch the process and he will teach me how to do things for myself. This seems a much more sensible route. Also if I inform Richard about the minor defects on the Driver's side I have the option of billing the dealership for the work Iain carries out. I discussed this with Iain on Monday and actually mentioned it to Richard in passing yesterday. I wanted to see his reaction. This is not a reflection on the dealer or Morris, it just seems more sensible to do it this way. Also if it hadn't been for Iain I would now have a car with a perfect nearside, where the original damage was, but an untouched driver's side which was really bad. You should have seen the holograms in it once Iain had pointed out their tell tale 'buffer trails'. To get the car back in the condition it is in, if I am phlosophical is a bonus. This is my longwinded way of saying that I want Iain to do this work. He wont bugger my paint up. Get him to tell you the story about the bonnet of a new Porsche and the dealers excellent intentions but poor end results (68 Microns!). Having said all this, the real victory is for this forum. Without the support, encouragement, advice and backing of all of you I would never have had the confidence to do this. I never felt on my own at any stage. I am a lazy so and so and you have motivated me......I have worked really hard on this. Also the fact that Briskoda exists and is flourishing means that dealerships have to be careful what they do. Mitchells know I am on here and they know that people who buy cars from them read what is said and take notice. If I was on my own then, well, it would be easier to get rid of me and my problems, that's not just car dealers, that's often human nature. Honestly I think they have tried to do the right thing by me and have been pretty supportive and clearly spent some time on my problem. Richard said he wanted me to be happy. I think he meant this, but no one wants bad press so it is because of this forum ( and the dealers attitude to be fair) that the problem has been resolved at this point. If when I wash the car next week, and have had further time to consider my options, I am still a bit niggled by those minor marks I still have lots of options and the dealer will still be working with me. Paul.

Yeah I read this thread. I remember thinking how great your car was, but at the time I didn't appreciate the real significance of depth readings at the time. Little did I know!!! From what I gather the readings on your vRS and mine are not uncommon. Even the most respected of manufacturers seem to bare these little 'historical clues'. Only there if you look, or find the need to look later on. How is your vRS at the moment, it was unwell, engine coils and their apparent scarcity?? I didn't follow through on the story properly. Thanks for the link fluffmeister! Paul.

I arrived at the dealership today to collect my car. By chance Richard the Sales Manager was just about to go to Roberts Refinishing (sorry, I apologise, not

So right there Stu, I made that exact point in my letter today. ".........I hope you will appreciate why I have taken the above measures to secure the long term value and desirability of my car. I feel

motr, A very good question.....I haven't told them yet and I would doubt the dealer has. Would this make a big difference now?.....In the hurley burley of work/life/research/dealing with the dealer (with them being so helpful an all (!) ), I didn't get round to talking to them or copying my letters. However if I need to, the following will prove rather interesting. Someone really should be getting a 'shouting at' for what I discovered today! At the moment I feel like I am that John Merrick chap.....not in looks!.......but because I keep saying that "everyone has been so nice to me". Today's massive thanks and utter respect for his skills and outstanding help goes to Iain from Finer Details.. Just brilliant. He drove from Rochdale today to the Wirral in order to make a time slot I had given him. Impressive to say the least, especially as he drove back right afterwards. Iain then spent around an hour or so with me. Checking the car carefully, taking paint depth readings, and offering great advice. Just brilliant. Right this is what he found, strap yerselves in: 1) The nearside of the car has a variety of paint depths. The front wing has an average depth of around 115 Microns, the front passenger door also has this average reading. The rear quarter has an average reading of 110 Microns, however the paint thins (a ‘low spot’) to only 98 Microns around the top of the wheel arch. This data may prove helpful when it is worked on tomorrow by Morris when he begins his work, so as to avoid any further thinning of the paint in this area. A comparison was made with the same area on the Offside of the car. The reading here was 110 Microns. Hence a difference of 12 Microns:confused: Somene has been working too hard there!. Both Iain and I were very concerned to see that the rear passenger door on this nearside has a thickness of 170 Microns. :eek: This appears to suggest that paint has been added (‘Blown’) into this area in order to mask an existing paint defect. I would be interested to know who authorised this work to my car, as it was done without my knowledge. As a comparison readings were taken from the Offside of the car. Here the average paint depth is around 115 Microns, leaving the reading from the Nearside passenger door at odds with the rest of the car. I find it hard to believe that the Skoda Factory would produce such a wide discrepancy during its own painting process, but exact blame would be difficult to establish. Still very, very useful information from Iain about the history of my 'new' vRS. 2) Hologram marks were identified by Iain clearly visible on the Offside of the car. They were easy to spot in the sunlight during Iain's inspection. It appears that at some point before handover the paintwork had been damaged leaving ‘buffer trails’ which I had noticed but paid less attention to due to that hurley burley thing I mentioned earlier. These marks would have probably have occurred at the same time as the original Hologram marks in the car, the original marks that the dealer tried to correct. I felt it was only fair that work was undertaken to this side of the car as well as the nearside to correct this damage and bring the car to showroom condition. As a result of Iain's advice the dealer tonight agreed, without breaking sweat, to attend to these, instructing Morris accordingly. He should get a copy of Iain's findings and a diagram of the car (provided by Iain) of the car marked with paint thickness readings. I asked the dealer to do this. 3) Iain was also kind enough to run through a possible corrective process with me to correct both sides of the car. This involved appropriate products, procedures (including correct washing/preparation of the car and buffer pads and rotary polisher speeds to be used) and finishing/waxing and sealing. He also recommended no ‘fillers’ be used and that I be allowed to inspect the paintwork properly before it is returned to me, preferably in conditions that allow the use of a hand held halogen light source. I tactfully did not tell Morris all this, not my place and he does know what he is doing, (from things I bounced of Iain). However, he will know I know! Armed with this lot, I dropped the vRS off at the dealer to be sorted at Roberts Refurbishment. (I have been lent a Roomster, and it's actually quite nice). Not alot the dealer could say, after I went through it all (which I had placed in writing, baring in mind the advice Wardy gave me too about wording). Passive submission seemed the order of the day but it could be seen as the dealer being friendly, flexible and listening to what their customer wants. Depends on perspective. I did of course put in writing that, I reserved the right to peruse the matter further with the dealer, should the repair not be to my satisfaction. Will let you know how it looks tomorrow. Regards, Paul.

AnKor, Thanks for that information, interesting to read! Nice to have you here on the forum! Cheers, M

Maybe I'm behind the times, but it's 10k intervals for me. I can't remember who.....could have been the dealer (!) who recommended these to me. However, I just feel comfortable with this arrangement because that has given me peace of mind in the past. Course, alot depends on who does your servicing. I tend to favour a trusted indep once I'm out of warrenty. Firstly because of cost, secondly they have always checked my cars over properly at service times and corrected up and coming issues that could otherwise be left. Bit like dentists......although I haven't been to one of these for many years. Yep I'm scared and no........it isn't "safe"! M

The trend these days seems to be away from the older tilt and slide rectangles towards larger glass sunshine roofs. I can see how these could benifit a car, but the older style sunroofs as on my old Golf, well I can't see a need for them these days. However, this is a very personal judgement. If you wanted one and haven't got one I would be looking for something else instead as a goodwill compensation type thang. Certainly would want a price adjustment to reflect the lack of what I sighned the contract for. Depends how you want to approach it with the dealer. Trouble with some of the extras is that they are factory fits. However, a good dealer should want to do right by you! M

Cheers Andy, Have given Iain an email and my number. He is probably up to his eyes, but he might be able to help. Thanks, very thoughtful of you! Paul EDIT: Made contact with Iain. He has, even at very short notice, kindly agrred to check my car on Monday before it goes to the Dealership and then on to Morris. Greatly appreciated, Thanks Iain. Thanks again Andy!!! Paul

Perhaps I should have just edited my last post but........ Asked one of the Tech teachers at work about a paint depth gauge. He sadly hadn't got one but suggested I called in at a local garage and body shop called Ian Barkleigh (oops, hope I haven't spelt this wrong, I am mildly dyslexic, honestly I am). A bit speculative really, BUT absolutely brilliant! There was a chap called Dave there who at first was a bit , Nah we haven't got one of them (quite understandable really, he didn't know me from Adam) however he was clearly an enthusiast. Dave's curiosity got the better of him and he came out to have a look at the car.......again not much to see in the light, but he was patient and interested enough to have a look at the photos on my laptop and the letter I had sent. Dave explained he had been doing bodywork for 25 years. He said the attempt by the dealer to remove the original hologram were dreadful. Said a few other things too! I speculated that it may have been an attempt to get the problem sorted fast and get rid of me. Dave went on to tell me what he would have done what he would have charged and how the polish left on the rubbers would not have occured if he had done it etc. Dave explained about the problems with black cars (white cars easy to work on show less marks) and how he had to work with customers to get what they wanted. He called me "picky" but qualified this by saying that this is how I should be!!! He wants his customers to be happy with his work. Although he was aware that different customers wanted different things at different prices. You will like the next bit QuattroGmBh, he said he would cure the problem with a polish using the finest and least abrasive product he could find. Dave showed me several types of polish allowing me to feel their abrasive texture and to compare them. By chance he had a similar 3M product (not the same). He also showed me and allowed me to feel the differences between different polishing pads. I the had a look at a Mirca he was doing....it looked really good. After Dave had studied the photos, listened really well to the whole story and felt the texture of the paint on the car he felt certain that Morris would be ok doing what he appears to be going to do. We talked about paint thickness. "Unavoidable" said Dave but he explained that if the action was done properly there would be the minimum disruption and my clearcoat was ok...all things considered. I spent about 3/4 hour with Dave and he gave me a crash course on detailing. Dave was really enthusiastic, especially as this was a Friday, last thing and there was nothing in it for him! Needless to say I am alot happier. Told Dave about Briskoda and said I would mention him! Dave Many many thanks.....bit of a life saver! Dave wouldn't take anything for the time and expert second opinion he offered me.....I had to force him. I could go on for another 10 pages about how helpful he was. Just Priceless! Dave works at Ian Barkleigh (SP!), on New Chester Road in Rock Ferry nr Birkenhead. Cheers, Paul.

Tom, That's very nice of you to say. Paul

Thanks for that suggestion badgersport. I have registered with the site you recommend. Hopefully someone will be able to come and have a look over the weekend or Monday in work. If things do get messy later on as you say, this would be very valuable. Paul.

Thanks for that advice QuattrpGmBh, I think I will have to borrow a PTG and take some readings. I can then question the intended 'fix' with more certainty and make it clear, at the very least, whatever they do they will have to be carefull. Trading Standards were very clear about my options should I go down the 'repair route'. To have paint depth measurements would be very handy. I will just need to find someone with a PTG, I assume using one is easy enough. Can a PTG be hired for a week and is there a specific type needed? They seem quite costly to buy. Thanks again, Paul.

Wardy, Had a 'Google', looks like I got the name a little wrong as I didn't get a clear hold of the bottle. When I asked what it was Morris did show me but only briefly. When we were sitting down afterwards in the Sales Manager's office it was covered by a yellow polishing cloth. I feel it would be harsh to say that the cloth's position was deliberate, merely coincidental the fact that Morris messed with it alot and by the end of our chat it made an effective 'tent' for the black plastic bottle. Surley, this is coincidental!? Anyway, this link provides a guide to perhaps how he intends to use it and some details of what the product is specifically used for. Ultrafina Process Really I need to employ (pay!) a detailer with a micrometer and an impartial eye to establish if the clearcoat has been compromised and the thickness of the paint in the damaged areas before I give it to them Monday after work. Would be handy if they had a brilliant reputation in the detailing world and would put it all in writing. If this how Morris intends to proceed, perhaps I should get a second opinion. On the other hand..........he could be right, (more a hope than a highly informed and experienced judgement on my part!) Hard for anyone to advise me on the strenght of photos, then again Morris made his judgement based on the photos and what Richard (who's firm are paying Morris) suggested in the meeting they must have had before I got there. Morris knew I was a teacher. Paul.

Here's the situation, Last Friday Tom the Service Manager said he would contact me Monday or Tuesday. In the meantime I contacted Trading Standards and the CAB to find out my exact position. Not sure I want to post exactly what they told me I could do at the moment, but I will, at some point when it is all sorted. PM me if you want to know and feel it could help you. Just after 6 on Tuesday Richard, the Sales Manager called me to arrange a time for the car to be looked at. He was very understanding and reassuring. I Took the car down today, and at the dealership I was introduced to a chap called Morris from 'Roberts Refurbishment' (apparently about 5 mins drive from Mitchell Skoda. Morris had seen my report and the pictures. It was clear the dealership had taken things serriously as they were not going to try and sort it in house. Sadly, it was raining as the three of us stood looking at the nearside of the vRS, so it wasn't possible to see the marks. However, Morris had with him a product called, I think, 'Ultrafine' made by 3M. He applied some to the door pillar to demonstrate it's properties. Apparently the product is "expensive" and ony used by 'the trade'. Morris was confident that with some work on the car this product/possibly others not named (the word sealant was used a little later), applied in the correct manner would sort the problem out for me, returning the car to its original state. Apparently if used on new paintwork it would bring up a much brighter appearance to the paint than what would normally be found on a showroom condition car. Clearly I expressed my desire to have the paint perfect and to have some assurances that this was not a quick fix and would stand up to the test of time. Morris was certain that it would last and allow the car to be polished perfectly when I needed to in the future over many years. He did say that anything that moves scratches or marks has to have some 'action' on the paint work however, he reassured me the product was gentle and would not alter the thickness of the paint, well it would measure the same before and after the work, ("probably"). Morris said the original holograms could have occured at any stage. We never established how or when. Ok, there is a great element of trust in all this. I was sure Morris knew his stuff and he was a nice friendly bloke, who I liked. However, the proof of the pudding and all that.......... I told Richard I reserved the right to come back to him if I wasn't happy. He was fine about this and has arranged a courtesy car for me when the work is done next Tuesday. With respect to the way the dealer has handled matter so far, I do not think I could have been treated any better and their course of action to remedy the problem, appears to be perfectly satisfactory. At this stage I want to say thank you for their speedy response. Let's see how it goes. Does anyone have any views, on Ultrafine or anything else I have mentioned? Thanks, Paul.

The word 'enjoyment' bothers me a bit. I would use enjoyment to refer to the driving experience and being proud of you fantastic purchase.....you know....looking out of the window to stare at it when you first get it etc. To use this word in the context it is being used seems to be inappropriate......it could just be me reading too much into their lexical choice, sorry if it is. But yeah, I'd ask for a photocopy, a good idea. M

Fair comment. Thanks for you good wishes too fofos. Thanks also to Ross for his clarification. Just waiting now for a call. Paul

Yes they are being fair (well, Tom is at the moment). However so they should be given the circumstances.....possibly much more than 'fair'! I would expect a professional respray to look that good. But there are resprays and resprays, as anyone who does resprays will tell you. My last car, a black Golf had a small discussion with my gate post (now widened!). It left some marks on the rear nearside wing. It was sorted by a bloke I have known for years. He and his bother run a small garage near where my parents live. I have seen his work and spent some time watching him in the past. I remember when he was going to sort my Golf asking me if I intended to keep the car or sell it. He was being pragmatic on my behalf, regarding cost, but it shows there are many levels of quality that can be achieved when it comes to respray. I want my vRS not to look "like'' (simile/similar to) it has just come out of the showroom but to actually be in showroom condition. This isn't an insurance job it is something quite different! However, it is good to know that this side of the Mitchell dealership is able to satisfy its customers. I wonder if they worked on my Skoda as they are just a few hundred yards away??? Indeed, Tom checked with that side of the operation regarding the use of rotary buffers on new cars before he talked to me about my original marks. Are Lexus' standards better than Skoda's? Surley all cars are equal and it is not a case of some being more equal than others. There are alot of unanswered questions. Pleased you are happy with the work carried out on your car fofos. Paul EDIT: Noticed that I posted this on the 4th of March before I had my vRS. Last 3 Paragraphs. http://www.briskoda.net/forums/new-octavia/would-you-buy-another-octavia/74037/5/#post855691 Paul

That's interesting, I always thought it was the dealer that got paid not the broker. Still as long as you get the car soon M