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Granttd73

Finding my way
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Posts posted by Granttd73

  1. Dashcam- I would of had no problems with being told that when the car was in the workshop that the dashcam- was switched off, not when they were on their 2 hour jolly.

    If you were the type of person to seek vengeance for someone doing damage or something that you didn't like, well they would probably find out who was involved and go after them, the technicians name is on the paperwork, should you be vetted before getting a dashcam?

    Also carrying out a software update on my car without any communication?- VAG group cars and software updates havent been that successful in recent years.

     

    I have no confidence in Arnold Clark Inverness Skoda, that is my personal thoughts, if you like them and are happy with the service, that's great for you.

     

  2. Dashcam- I would of had no problems with being told that when the car was in the workshop that the dashcam- was switched off, not when they were on their 2 hour jolly.

    If you were the type of person to seek vengeance for someone doing damage or something that you didn't like, well they would probably find out who was involved and go after them, the technicians name is on the paperwork, should you be vetted before getting a dashcam?

    Also carrying out a software update on my car without any communication?- VAG group cars and software updates havent been that successful in recent years.

     

    I have no confidence in Arnold Clark Inverness Skoda, that is my personal thoughts, if you like them and are happy with the service, that's great for you.

     

    • Like 1
  3. So the plot thickens, 

    Car is in another dealership, Victoria Garage in Maud, an hour and a halfs drive away.

    They have changed the cambelt and alternator tensioner and the noise has gone!.

    But when the garage tried to get the repairs authorised, they were told that the car had already had a cambelt.

    So Arnold clark appears to have charged the warranty company for a cambelt, and not fitted it.

    So another reason to avoid arnold clark!!!!!!!

    I will be speaking to Skoda and VWFS warranty about this

    On the plus side, seem to have found a good dealer! 

    • Like 3
  4. Update, Spoke with Skoda customer services.

    They seemed surprised that Arnold Clark had charged me for the test drive and said that they would contact them to find out why.

    Arnold clark then told skoda that the test drive was 2 hours but they had reduced the fee to 30 mins of labour as "Goodwill".

    I also told Skoda that my dashcam had been switched off during the cars garage visit, only to be switched on just prior to me picking the car up.

    I will never let arnold clark touch my car again, nor will i ever buy a car from them.

    But 2 hours for a garage to find a damaged wheel bearing?................

  5. Took My Scout into Skoda Inverness (Arnold Clark), for warranty work.

    My less than 35k car needed a new rear wheel bearing and to investigate a noise from the engine compartment.

    They tried to charge the warranty company (VWFS) for a 2 hour test drive?.

    VWFS told them to poke it, so Arnold Clark tried to charge me for it, after a heated discussion they dropped the charge to 30 mins labour charge, which i still think is completely wrong, but i needed my car back.

    The noise from my engine compartment was the cambelt  tensioner, which was replaced, but when i was taking the car away they said that there was another noise, they think that its now the alternator tensioner, i told them that the other noise was not there before they started working on the car.

    Is there a decent dealer anywhere near Elgin?, can i use the warranty anywhere else.

    I will not use Arnold Clark ever again.

  6. So

     the saga continues, eventually got the car into Skoda Inverness, so it's the rear passenger wheel bearing.

    But the warranty will cover the work, just not the test drive to find out what bearing?

    They also found the cambelt tensioner was starting to fail.

    Anyone ever had the warranty company (VWFS EXTENDED WARRANTY) NOT COVER THE DIAGNOSTICS?

  7. Help, i replaced the pirelli tyres on my Scout with Cross climates, the car then became a lot nosier at lower speeds, a rumbling type sound.

    I contacted Blackcircles who replaced them for free.

    This made me very suspicious!

    The car is around 30,000 miles, had full service recently, 4 wheel laser alignment done, and no know issues!

    Has anyone had issues with cross climates, or is there something else i should be checking? 

     

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