Sparky3940

Progress update The fault has definitely been linked to fuel injectors which were sent to an independent fuel injector specialist company. One of the fuel injectors was found to be leaking diesel into the fuel sump, another was also found to be faulty. The company contacted Skoda who referred the matter to their emissions team which I think is in Germany who eventually authorised the repairs to be carried out under the terms of the warranty. It's been a long hard fight to prove the case, during which time the company maintained that in order for work to be carried out under any warranty I would have to prove the existence of a mechanical fault. I had to insist on the fuel injectors being examined by a specialist company and to abide by their findings. It was worth paying for an independent assessor as they know the tricks of the trade and were able to check that procedures etc had been carried out by the garage. It also showed that the oil sample the company said they sent for analysis which reported there was no contamination present was clearly not the sample taken from my car. They say they refilled the oil in my car to the correct level before I had to remove the vehicle from their garage, yet later when the vehicle was inspected by them over 8 litres was drained from the car and the oil smelled of diesel- this together with inspection of fuel injectors proved my case.. The car was under warranty at the time of the incident, I don't know what would have happened if it was out of warranty in terms of who paid what for repairs. Shifty9 stick to your guns, glad that the matter has been referred to the emissions team, it should never have gone that far. Problem is that for too many garages take customers for granted and refuse to believe them when faults are reported, possibly because mechanical faults have to be shown before they can get paid for the work.

Thanks Offski for connecting the thread.

Hi Shifty 9 When I first had a problem I spoke with my local garage, not the dealership who are still trying to sort out the problem. He told me that it would be a battle to prove that I was not at fault and suggested the best way to tackle the issue would be to find an independent assessor. This is what I've done and although it is expensive it is well worth doing as they have a wealth of experience of dealing with dealerships and manufacturers who would try every trick in the book to lay the fault on the customer. I don't know what part of the country you live but if you google it the there should be list of independent assessors living near to you. Stick to your guns Had the same problem with oil samples which they said came from my car but I don't believe them. I've also done a lot of research on the Youtube and as well as DPF problems there are also cases of faulty fuel injectors which may be worth following up. In my case the dealership say that they contacted Skoda technical but Skoda said that they have no record of similar cases. However, if the car is out of warranty when the incident happened a lot of cases may have gone unreported as the cost of repairs often outweigh the value of the car and people can't afford the work. I'll keep you in touch on further developments with my car

Thanks Silver 1011 and Offski for your useful comments. In reply to the comment made by Silver 1011, No the issue is not resolved, the main dealer is insisting that I must have overfilled the oil which I haven't. They are also insisting that as the car was under warranty that any checks etc must be carried out by their own mechanics which I think is dodgy as they will no doubt say that they have carried out all the tests and can find no faults. I have contacted an independent assessor for advice etc and insisted that before the dealer does any checks the assessor must be present. I firmly believe that the cause lies with the fuel injectors leaking but they deny this. I think there is a cover up going on and I'm writing everything down. Thanks again for your help and advice.

Bought a 2015 Skoda Roomster 1.6 diesel 8 months ago from main dealer. the vehicle had 19,000 miles still under Skoda warranty. Vehicle given two year service prior to delivery. Two months ago whilst on the motorway the car surged in power and had white smoke from the back of car. After pulling into the safety lane the RAC came out, they thought it may be the turbo, as did the recovery team. The car was taken to main dealer where the care came from. The following Monday the mechanic phoned to say that I had overfilled the car with oil, stating that he took out 7.7 litres when the vehicle should only have had 4.3 capacity. The engine and other components would have to be replaced at the cost of almost £9,000, the vehicle only cost £7,000!!! As vehicle had a two year service before delivery and I have not added any oil since, then something must have gone wrong with the vehicle. No computer diagnostic test was carried out at the time and not until I suggested one should be done. Garage says that there was no fault with the turbo and therefore it must be my fault. They put fresh oil in car and started engine but there was white smoke and knocking. They later sent oil to be tested, problem is when I wanted to see the oil they couldn't be sure that the oil I was shown actually came from my car, clearly no sample was kept which is surprising seeing that there was a dispute on the cause. Now they want to try to take an oil sample by dismantling the intercooler. As they put fresh oil in the engine to run diagnostic test then I think that any sample they take would not be the original oil and would be contaminated. They say no, that the oil in the intercooler would be the original oil!! They want to do this in the same garage using the same mechanic, naturally I am very suspicious of this. They refused to let me have the results of the diagnostic test saying it was company policy not to release details, however I did receive an email giving some codes relating to fuel injectors. Anyone experienced similar problems with the Roomster? I would appreciate any advice Thanks