MSD007

I have a Skoda Kodiaq 2018 diesel with around 30.000km on the clock. I bought it new 2 years ago. Since then I've had the PTC heater element replaced in warranty along with the battery. One morning the car started pumping in smoke through the air condition, that was the PTC heater failing, the ground wire in the PTC heater was melting and causing the smoke. The battery was also faulty since sometimes the car was dead when you tried to start it in cold weather. The thread about the PTC heater issue can be viewed here. Few months later I also had the start/stop button replaced since you had to press it really hard to get it to fire off and start the car. Apparently that is a known fault with some Skoda Superb start buttons as well. However, lately I've had intermittent starting issues with the car. When I press the start/stop button the car tries to start but doesn't fire off. A video of the issue can be seen here. It tries and tries but doesn't fire. Sometimes I have to leave the car for a few minutes and then try again to get it to start. I feel like the problem is slowly getting more frequent and worse. Has anyone had similar issues? Is this a known fault? The dealer hasn't found anything wrong with it yet since the problem is intermittent and never appears when they test it. But I am going to send them the video as a proof.

I've experienced exactly the same issue. It's intermittent. Usually just leaving the car for a few minutes and then trying again makes it start normally. See video of this happening here: https://photos.app.goo.gl/qBSQpGHBeszoxYuL6 I've already had my battery and PTC heater element replaced in warranty (see thread here) I've also had my start/stop button replaced in warranty.

I have a 2018 model of Skoda Kodiaq and I am having the exact same problem with my Start/Ignition button, very annoying. I am going to take it to my Skoda dealer and see if they can change it under warranty.

So just to clarify. I finally got an email from Skoda Customer Service after waiting for a reply since October last year. They said that they regret this issue and apologized. However they just pointed me back to the dealer, which I was exactly complaining about. I honestly give up. Skoda doesn't want to get involved and I have already had a meeting with the dealer's quality representative which was basically just rude and defensive about this issue. This will be the last time I buy a new car directly from the official dealer in Iceland. This issue is also getting on my nerves: https://www.briskoda.net/forums/topic/453532-grinding-noise/page/2/?tab=comments#comment-5351730 I plan to sell the vehicle before the 5 years warranty is up. If I replace it with a Skoda I will be importing it myself to my country from Europe for a cheaper price and I will be dealing with an alternative workshop (not HEKLA) for warranty repairs and service which are authorized for VW and Skoda warranty repairs directly to the manufacturer. It seems that many smaller car dealerships in Iceland are now importing Skoda and VW vehicles directly from Europe and when people ask about the international Skoda warranty they point them to this workshop I mentioned, excluding the official dealer HEKLA in Iceland since they are likely to deny or give you worse warranty service since your vehicle is not imported/bought by them.

My experience is just like this description. I have a 4x4 Kodiaq model 2018 150hp diesel. I can notice this sound in my car as well under these circumstances.

I had the same problem on my Kodiaq as well, 2018 model. I've had issues with the Skoda dealership here so I didn't bother checking if it is covered under warranty, I know they would try to charge me some bull**** fee for it.

I have been trying to get in touch with Skoda Customer Care since October but no luck yet. I keep getting replies from [email protected] that they have forwared my request to Skoda Customer Care and say they can't give me a direct email to get in touch with them. I wanted to complain about the official dealership in my country and the lack of info and service they provided during this long process. How can that be that a giant manufacturer like Skoda won't give up the email address to the Customer Service department? I have worked in service and usually you have like a standard email like [email protected] and when you send them an inquiry you get a standard reply saying that a case has been opened and they will get back to you. Usually you get a service desk number or service ticket number or something like that so you can track the case. At least Skoda's Customer service department in Europe is getting an absolute F from me.

I have the same experience too. I have a Kodiaq 2018 model 4x4 DSG automatic diesel 150hp and I can confirm that I hear this noise on my car too under these exact conditions, when driving slowly or turning.

I am still without my Kodiaq. I was told the part will arrive today so I assume they will start working on it this week. That's going on almost 4 weeks now in total that I have been using a loan car because of issues with the battery and the PTC heater burning over. I got an offer from the dealership. I paid 42,850 euros for the car 1 year ago when it was brand new. They offered to buy it off me for 33,770 euros and I can buy a new one from them for 47,280 euros (same edition as mine but a 7 seater). So I need to pay 13,510 euros if I want a new one. If I take it as a 5 seater it will cost 46,410 euros. The price of these cars has gone up since I bought mine. I think I will need to contact Skoda directly and skip the dealer here in my country. This is getting ridiculous.

Yes I am still hopeful of a positive outcome. I really like the Kodiaq in general and I have always been a Skoda fan, so I really hope they will pull through in this unfortunate case.

Yes I own this car outright, I am in Iceland. I assume a straight swap is very unlikely unless the manufacturer (Skoda) steps in and pulls something off with the dealership in Iceland. They seem to want to know why this happened and investigate it thoroughly. But how these things are handled does decide for me what brand to choose next. This is the first time I fork out my hard earned cash on a new car. I have never been without one of my cars for this long before because of repairs...and believe me, I have owned some old ****ty cars in my lifetime 😁

I agree completely. There have also been high profile cases with the Nissan Qashqai, a 2015 model just burned down recently in my area and made the news. I will have a very hard time trusting this particular Kodiaq again. I am still on a loan car at the moment, I am not sure when my Kodiaq will be ready. They are expecting the part to arrive after the weekend. I live in a cold area so we have a habit of turning the car on, running back in the house to get school backpacks and stuff for the kids ready and then go out when the car is warm. I am not sure I can do that anymore. I will at least never again leave my kids alone in the car anymore while it's on. I have been trying to make this point out to the dealer but not quite sure if they comprehend the seriousness of the situation. Maybe I should contact Skoda international directly. I told the dealer we wanted this car replaced but they can only offer me a new one and they will not do that unless I pay them extra for trading mine in. I will probably only get a small discount of a new one. All in all a very crappy situation to be in with a 1 year old Skoda Kodiaq. Now it has been 3 weeks and counting since my Kodiaq has been in for repairs. This will probably at least stretch to 4 weeks I assume, if the part arrives on time. I do wonder what would have happened if the car would have stayed on for a few more minutes, if it would have eventually caught on fire or not.

The news now are that they will be replacing the PTC heater, wires, plugs and casings around it if I understood the information correctly. Hopefully my Kodiaq will soon be whole again. I do wonder if they will do something about the smell in the car though, when I took it in for repair it stunk really badly of burnt plastic and rubber. I don't have leather seats, hopefully the smell won't stick in the fabric.

Just an update. So they are taking the car to a Skoda specialist in the main dealership in my country. Skoda want to get the faulty part shipped to them in a one piece so they can investigate the faulty part. If I understood the mechanic correctly then the AC uses two elements to heat the car. One is the water heater from the engine and the other one is electrical so the AC will get warmer quicker on cold days. The connectors and wires that connected to the electrical element were burnt over and melted. That caused the smoke being pumped in the cabin and that bad smell of burnt plastic/rubber. The battery issue was another fault and not connected to this one, or at least that's what they think. I can't say that I am happy with buying a brand new car and after one year I need to be without it for 3 weeks because of issues like this. Yes they loaned me a Octavia to use while the Kodiaq is in repairs, but still. I bought a brand new car exactly to avoid long repair times like these. My old Superb is proofing to be much more reliable than my new Skoda Kodiaq.

The dealer found issues with the AC and some wires inside some unit (can't remember what it was called) that were melting and burning up. They didn't recommend driving the car while they are waiting for the spare parts so I got a loan car while they fix the issue. They will also be replacing the battery.