Hello,
First of all apologies for any grammar mistakes - English is not my native language
I made an account to share my experience with popular (and well regarded on this site, from what I've read) superskoda shop:
1) I've been following prices on their site for several months in hopes of discounts/sales - I've sent them mail on 24th of April to ask them if they had any sales planned soon, their reply was: "at this moment we don´t plan any."
A week later boom, there is a site wide sale (1.5 till 4.5.) with 20% discount - to be fair, they might have not planned it a week earlier when they replied to me..
2) So during this sale I purchase 143€ worth of goods and after a day order details change (see attachment picture) to goods dispatched (status is still the same)
I wait a few days but GLS tracking still says:
The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.
I check superskoda FAQ on shipping dates where it says:
Q: How long does it take you to ship out my order?
A: Usually it takes about 48 hours to ship your item, which is on stock. When we do not have your item on stock, we ship the goods within 3-5 days.
So I decide to send them an email (on May 12th) asking why haven't they shipped the order, their reply is as follows (they replied on the very same day):
Hello,
we were sold out of the 57A061580
At this moment the delivery is received and the goods is in packing process and will be despatched asap.
Regards
Magdalena
So I think to myself, oh great its only a matter of days now. Wrong. GLS status still hasn't changed so I sent superskoda 2 more mails but haven't gotten any replies to them.
It's now been 16 days without them dispatching goods I paid for and there is no reply from them. I gave them some leniency because of the corona shutdowns, but they outright lied in their only email to me (that they will be shipping the goods within 3-5 days, 8 days ago).
Luckily I paid using Paypal so it seems I will have to rely on paypal refund process (which should be good - dunno, never had to use it until now).
Is there anyone else with similar experiences regarding superskoda? They charge a lot of money for their parts (especially emblems..) but provide poor customer service.. Should I wait few more days?