Linzifc

I had some trouble verifying my cars too initially... If I'm honest, it is just garbage app.. Its not ready, I just don't understand what skoda are doing. I'm not going to use it. Skoda did say something about sorting apple app out before android? I've bought two books to sort the services. And frankly I'm loathe to buy a future skoda because I just think its poor customer service all round!

Yup it's garbage! They're saying it's kit finished though now!

Just had this back from Skoda.... They haven't answered if my 2015 plate service history will come back. Also they can't provide it me either as I had it done at a third party garage. They are beyong stupid! Been and bought two books. They can f*ck right off, I'm going back old school and I won't be subscribing to owt they offer 🖕 Following on from my previous email dated 11 January. I have received an update from our factory regarding the new MyŠKODA App. They have advised that this application has been released to the public domain. However, is still in the process of full development by the factory at this moment in time which means that not all functionalities are presently available for use. There are different levels of availability dependent on the age of your vehicle, e.g. if you have a 10 plate ŠKODA FABIA then you will have the lowest access as the vehicle is not enabled for smartlink etc. therefore the only information available would be on-line manuals and hints and tips. The newer the vehicle with newer infotainment system i.e. MIB3 the more options will be available – Options like Digital Service History will become available in time, however are still being developed and tested, we do not have a time-scale for this as this is being untaken at factory level and there are many aspects for them to cover to enable this to happen. I hope you find this information useful and thank you for contacting ŠKODA UK.

😂 I've asked him to confirm that if the service facility is to be ended, how he intends to rectify that I have two skodas with no service books, and one has had 3/4 services that have now disappeared....!

Hi guys. I haven't received a call back from skoda re my complaint call and request the matter was escalated. However, i had emailed too and received this from Skoda today : In relation to the ŠKODA Service History not showing on the new MyŠKODA App. I am current waiting for a response from our ŠKODA Connect Development Team to confirm whether the Service History is removed or they are planning on adding it on at a later date. Once, I receive an update I will be in contact. Thank you for your patience. Kind regards Dean Goodwin Customer Relations Manager

It's ridiculous.... I suggested they put something out there so we know what's going on! I was promised my issue was to be escalated and I'd get a call back, but I haven't heard from anyone yet. I'll keep you posted if I do.

Re my experience today phoning customer services!

Hi Guys, First post here but i have to sound off about my frustration. argh! and also in case anyone else has come across this yet. you may or not know that the old MySkoda app and Connect Skoda merged as of the 10th Dec - i had an e-mail. I used the original MySkoda app as i have 2 skodas and in 2016 when i bought by 2015 plate fabia they made me have an online service schedule. i also have a 20 plate octavia. So both my cars were on this app - the older one with 4 services logged and the new one with the delivery note - i was never given physical service books and had to pay my local garage(not skoda) to register with the skoda online service facility. so after much struggling today i've got both vehicles on the new MySkoda app but cannot locate the historic service schedules. The old app no longer works - but i had the foresight to download the service details beforehand. So, i'm on the phone to Skoda customer services now to ask how i access my historic service schedule's. guess what? just been told they have removed that facility??!!! so they forced me to have an online schedule and now telling me they are no longer supporting it?!!!! i have conveyed my dismay and pointed out it cannot just be me with this issue!!!!! she said i would have to go and see my dealer = why? to get the history - they don't have it! i haven't had it serviced there!!! i said she cannot be telling me to go and get a book and go and get it backdated - why is that my responsibility?!! i asked the matter be escalated as i could not get my head around that they would remove this facility etc. after waiting a while she came back and then said actually they might not have removed it and there could be 3 things happening 1) i need to redownload the app as i may have downloaded it too early - i only downloaded it this morning!!! (11th) and why go live on the 10th if it is not ready to download! 2) that the app has not fully migrated yet - it is handled in the Checzh republic and they don't know much about it here yet. and 3) independent garage services don't show - yes they do!!! there hasn't been a problem for last 4 years and i had to pay for the garage to register to get this facility!!! (and the page myskoda she was referring to wasnt even there). so thought i'd just let you guys know that Skoda customer servicers don't know whats happening!!!! (although she was lovely and sympathetic!) i'm awaiting a call back in 48 hours to clarify and i will redownload the app sunday morning and see if it's changed!