MuddyFunster

So, Waaaay back in March (Here) when I suggested to Skoda UK that the solution to my 'complaint' was to replace the head unit with a later E revision was the solution, they're finally doing it. Ahhhh well, mine's long gone.... currently driving an 06 Passat... and this: Skoda have not done themselves any favours here..... but they have initiated my mid-life crisis....lol... /Phil

Hi, Handed mine back today, sad to say that's the end of my relationship with Skoda. Just waiting on the closure of my PCP deal, then I'll be on the look out for something different. Dealer was very 'matter of fact', didn't even try to talk about a replacement or help me decide what to do with the 3k deposit that would be returned to me. Car was in a very sorry state after being parked under a tree for the last 5 months. I chose not to say anything, but right now I have decided never to buy anything from that dealership ever again... Phil

Hi, Short update from me; My rejection has gone through, just waiting on the dealer to finalise things. VWFS have actually been very pro-active and pushed this for me, so in all of this, they're the good guys. Phil

Hi, I'm mid rejection and am not impressed by both Skoda UK's apparent delay tactics and VWFS lack of communication. At the end of last week I took to phoning VWFS every day and today got a call from my case handler. First thing they stated was that Skoda had told them there will be a fix for the MPH/KPH issue which is scheduled for the end of June (!?!). I have stated that while this all well and good, there is a systemic issue with the software implementation and I have lost faith with the vehicle and the VAG group as a whole. My vehicle has been at the dealers since March and waiting another six to eight weeks for a fix that may or may not work (or indeed be released) is still not on. The upshot is that they will be phoning me with their decision on Friday. I have said that the only resolution I will accept is a full refund and compensation for the inconvenience I have suffered and reminded them that this vehicle should never have been sold in the first place. They need to speak to the dealer and Skoda UK to organise things, so i'll wait to see what happens... Cheers Phil

Hi all, Just an update from me. I am currently in the rejection process with little communication from both Skoda and VWFS. I called the 'customer resolution line' yesterday at VWFS only to be told that 'We tried to call our contact (later to be identified as Kate Laws) to get further information, but couldn't talk to her.. To be fair the guy I talked to was apologetic and I managed to get a laugh out of him when I described the car as "A good idea, poorly implemented"... I just re-iterated my 'loss of confidence with the brand' and ask that my case be addressed at their earliest opportunity. Ho-hum.... /Phil

Hi, I have initiated the rejection process. I received a Mk4 Octavia Loan car and this has issues as well, so it's kind of put me off the whole range... My first contact with Skoda regarding the MPH/KMH was 24 Jan 21 - purchased the car 18 Jan 21. Cheers Phil

Hi, My car went back at the end of March / beginning of April, and last week I received a courtesy car via Skoda. I had to badger the hell out of them with help from my dealer. The dealer has said there is a fault within one of the modules concerning the over active ACC/anti-collision, but I've received no update regarding the MPH/KPH issue. Sadly, I have started the process to reject the car. It's funny, I received a Mk4 1,5 TSI estate (base model) as my loan car and this has just re-enforced my want to be shot of anything Skoda. On cold mornings the thing is kangaroo city, and the infotainment system, although 'B' revision hardware, exhibits freezing and I've already had the Front collision mitigation and emergency call errors... not impressed. Cheers Phil

Yep, Ex-Demo club here too. Part of my argument was that it should have been spotted and never re-sold in the UK (MPH/KMH issue) My car is in the dealers at the moment, but I received a call from Skoda on Thursday saying that they are renting me a car. I currently have a Fabia loaner at the moment, but as I'm 6' 6" driving one is both comical and painful for me - Seat as far back as it goes, unable to get left foot behind pedals. I have asked for 'something bigger' which I am told will be with me next week. It's interesting that they seem to be taking all the problematic cars off the road, I wonder if the legality aspect is at play here? Phil

Hi, Agree with you that the Octavia is a bit of a softly sprung beast, comfortable at slow speed (car parks), but a bit of a nightmare at higher speeds. On start up I go through my checklist, selecting Drive Mode - Custom Setting - Sport Suspension and Sport Steering. Helps a bit with mine, although you may not be able to select this depending on what spec you have. Cheers.

Yeah, Cut and paste response to most of us, giving the same excuse I'm afraid (the same excuse since production) - As mentioned, I responded with an email asking for a definitive timeline - among other things. In other news - My dealer phoned me and said they have found faults with the 'Brake Boosting System' - which I've not heard of before, possibly part of the ACC system, I need to research it - This is throwing faults up with the front and rear protection systems, however there are no errors registered with them. They have tried to update the controller for it but with no success. I work with CanBus systems and have experienced this before due to manufacturers building in delays before registering a fault, so it's perfectly feasible (some of the kit I work with has an 11 second delay before a fault is logged) Anyway, some progress..... but not that impressed by SKoda UK customer service. Phil

Hi, Like a few others I received an email stating the same old excuse - 'It's affecting a small number of Octavia A8 owners and a software fix will be issued soon' She got a seven paragraph email back ......

Hi Because you have the auto dimming mirror, much like the interior mirror that dims at night. Not sure why they didn't put one on the left too, but hey...

Lol, When I get in my car I go through a routine; Sync on, Lane Assist off, custom drive mode, Sport suspension ON, Sport steering ON etc.. I'm driving a car for Pete's sake!... Not pre-flighting a 747.... I should probably make up some Skoda branded laminated checklists and get the missus to read them out to me each time we go out. Phil

Soooo, I got a call from Skoda today saying that someone senior will be calling me (Kate Laws?) this week regarding the issues I've reported. I'm interested in hearing what they have to say. I mentioned that there is a group of us with this issue, but got the response 'we only deal with cases on an individual basis'. Has anyone had the conversation with her yet? I'm curious as to the resolution. If it's a 'software update' promise then I'm done with Skoda..... next step will be to reject the car. Mine's booked in tomorrow to have the issues I reported looked at - I don't expect them to be able to do much - It's more of an exercise to get them to register the faults, if you get what I mean. Cheers /Phil

Morning, Received a reply from HJ yesterday: Whether or not Skoda's head of PR chooses to act on it or give a stiff ignoring is down to him. Here's hoping... Phil

Hi all, Just an update. I too have received a reply from Honest John asking for my permission to persue the case with Skoda UK. I'll reply to them in today when I get a chance. In other news my Octy decided to present me with ACC, Emergency call and Collision detection system errors as well as a nice disco show from the rear courtesy light on the way to work this morning. I'm trying to get hold of my dealer to book it in.. Phil

No worries, You raise an interesting and relevant issue regarding the Road Vehicles Regulations (1986) so tomorrow I'm going to hit Skoda with that as well. Cheers! Phil

Hi All, Firstly, I've just come back to this topic as work takes me away, with no ability to do 'the internets'. Seems to have gained more traction! - I'm glad my bit of reasoning/deduction has been of help to people. I have raised a case with Skoda insisting that due to their lack of an update to the original H/W unit, they need to change out my unit to the later 'E' variant. I have yet to hear anything, but I have also been a 'bit of a pain' to the dealer. I'm going to add my name to the list of people who are complaining to Honest John - although I don't really read his stuff - if an organisation can apply pressure, then all's good as they say! Cheers Phil

Hi, Completely agree. There are variations in the hardware revisions that Skoda have made over the evolution of the product. Happens in all industries. To me, it's evident that a lot of issues (MPH/KPH, Wireless Android Auto, and potentially others) are dependant on the hardware revision, not just software/firmware updates. I have started a case with Skoda to update my hardware, as in, replace the unit in my vehicle as it's not performing as specified. I don't expect to get much out of them, but the promised 'software updates' to fix my issues have not appeared and have been ongoing on other users cars with the same hardware revision since September(?) I don't know, but if enough users complain and ask for hardware replacement it might spur on some action? (Dreamer! LOL) Phil

Hi, It appears I don't have the ability to edit posts soooo: Part number: 5E3035816 H/W: H56 S/W: 1668 - MPH/KPH Issue MuddyFunster (me) Nosnehm OctaviaFirstEdit Fox2319 Whinhill PeteHav Part Number: 5E3035816B H/W: H56 S/W: 1668 - No MPH/KPH Issue Matmacka It would be great to get some data from those not suffering the issue, as well as those on potentially different levels of software. Cheers, Phil

Lol, don't shoot the messenger! (well hopefully you're not) I gave the Skoda representative a heavily sarcasm laced reply, which roughly translated from sarcasm to plain English read 'I don't believe a word of that...' Phil

Hi, From Home Screen Go to your menu screen, touch Settings scroll down the page and touch 'Hardware Information' Yes, although if you suffer the MPH/KPH issue - it won't fix it. Phil

Hi, Had the obligatory call from Skoda today regards my MPH/KMH issue; "We are aware of the issue, but have no estimated date of fix" Now, I don't want to start a conspiracy thing here but I had a quick trawl through the thread and have compiled this: MuddyFunster (Me) Part number 5E3035816 - MPH/KPH Issue H/W H56 S/W 1668 Nosnehm Part number 5E3035816 - MPH/KPH Issue H/W H56 S/W 1668 OctaviaFirstEdit - MPH/KPH Issue No Detail FOX2319 - MPH/KPH Issue Part Number 5E3035816 H/W H56 S/W 1668 Matmacka - No Issue 5E3035816B H/W H56 S/W 1668 All of us share a common part number for the unit and all of us share the same Software and hardware, whereas Matmaka has a later 'B' revision unit (5E3035816B) and does not suffer the issue. Now using my limited powers of deduction, and failing a larger sample size I would say (Tin foil hats on, everybody) that it points towards a hardware issue? I've seen other forum threads where it's discussed that 'such and such feature is only available on Hardware revision x' etc, I just wondered. Could I ask if other forumites with and without the issue could post up the same detail from their car as above? - I'll edit this post to reflect the data - just so that it can either a) blow me out of the water or b) raise a case with my dealer to physically change the hardware. Cheers Phil

Hi, Just had a call from Skoda UK, responding to my enquiry over this. Apparently (wait for it) ..... It's the Radio Stations fault. They chose not renew their licence with Skoda (probably VAG Group), so no over the air downloads of Logo's. Hmmmm /Phil

Hi, Minor annoyance: You cannot select side lights when moving. I work on an Air Base and have to switch to side lights when approaching the gate. Can't do it, you have to stop, select side lights, then move VERY slowly forward or the mains come on again. I don't expect many people will be affected by this, but the Guard Force at my place of work are pretty annoyed... Might be a legislation thing? Phil