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Luei

Finding my way
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Posts posted by Luei

  1. Hi,

     

    I have a problem with my online connect services. It totally disappeared from my infotainment unit. Superb 2017, touch unit, base spec. 
    There is no globe in the upper part, no option in settings. It seems like there is totally no connection, not even trace of it in the system. Like it was not there to begin with. 
    It happened on Monday when I was washing/polishing the car. 
    When using the app it says my car is open and at totally different location. It logged the last position where it was working. I deleted my car from services. I have restarted (pushed the button for 10 or more seconds) infotainment unit. And nothing happened. 
    It was working fine for over a year, no issues. Online services are paid for another year. 
     

    any ideas? Thank you. 

  2. Hi,

     I am looking for an advice on DRLs. There is a new law in the UK that forbids swapping halogen bulbs for LED lights in the headlights (basically if your car came with halogen bulbs you are not allowed to swap them to LEDs as this would cause MOT fail). 
    I am not sure if this only applies to dipped and high beam. Or if it does include DRL as it is part of the headlamp. 
    I dislike the yellow-ish colour of the DRLs, but I can not find any suitable halogen alternative to the PW16W that is present from the factory. All “cooler”

    colour options with are LED only. 
     

    Thank you for the help. 
     

  3. 8 hours ago, AlVal said:

    I had a batch of 6 made up, happy to give you 2x to do your front and back for what they cost me to get made, (£12 for a pair including postage) 

    IMG_20210220_140459.jpg

    Thank you for the offer, but I am more interested in the silver/black version. I dont think that the original gold red would be nice on my cappuccino beige   

  4. Great news!
    I had a call from sales manager this morning. He was very polite and apologized several times for all the troubles. 
    He said they will collect the car, repair everything and provide me with a temporary car in the meanwhile. 
    I am going to inspect the car more thoroughly after work and take pictures of any other damage or imperfections. But I also understand it is used car, so some things are be expected. 
    I will update you once the work has been done.
     

    Thanks to everyone for their help and advise. 

    • Like 2
    • Thanks 1
  5. 5 minutes ago, e-Roottoot said:

    @Luei ?  Who was this car first registered to, and where was it first registered. A company or named person.  If a EX Motability owned car then it is the person leasing it's name that goes on the V5.    It can be  a passenger that leases the car and need not be the driver.     How many registered keepers does the car show?   If the car was a Motability one then at hand back and time of the MOT , inspection it was photographed for BAC,s auction website and before John Clark group bought it.   The Perth Dealership Principle should be ashamed at the state of that car.  Hopefully by tomorrow John Clark Group Directors know about this thread and will do the right thing and get you a perfect car. All the best.

    Registered in Scotland. Only 1 previous owner. Some company leased the car for 3 years. It was sold and taken care of exclusively by Thomson and Potter. 
     

    • Like 1
  6. 27k Miles, registered 07/2017.

     

    I went to Skoda dealer as I thought there would be some guarantee of great service. I don't have experience in buying cars (this is my second car). And because of the current situation I did not want to buy from some independent small reseller.

     

    I sent email complaint to the dealership, John Clark group and Chris Clark (CEO). 

     

    Problem is that I dont think I can have my old car back. I am fine if they repair and repaint properly. I like the car. It just the bad customer service :(

  7. 9 hours ago, e-Roottoot said:

    I would. 

    and include a copy to John Clark Groups CEO.     They will get their buts kicked.

    Screenshot 2021-02-26 at 22.52.37.png

    I would like to ask one more thing. There were some other “imperfections” as well, when taking the car. Chrome trim on handbrake was peeled and passenger seatbelt webbing is damaged. Should those be repaired before the sale if it is Skoda Approved? I took few more photos of the side+repaint

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  8. 1 minute ago, e-Roottoot said:

    Every point as the repairs require proper work doing.

    There is a premium buying an Approved Used Skoda because of the supposed rigorous checks and Workshop safety checks.

     

    The Dealerships Check list is surely not filled in.    Chancers.   

    Hm. Maybe you are correct. I will drop them email on Monday, but I do not expect much tbh. Thanks. 

  9. Just now, e-Roottoot said:

    @Luei  Is that a Skoda Approved Used car with a warranty or some trade in they got and punted with proper preparation  ?

     

    Whichever that is not on.  Have you spoken with the Dealer Principal yet?

    Yes. It is used Skoda approved. My last exchange was when the windscreen sensor got repaired. 
    And I am not sure, if there is a point in talking to them when it is over 14 days since I got the car and it is partly my fault for not inspecting it properly 🙁

  10. 1 hour ago, AJAMESR said:

     

    Dealers dont replace glass. They may have taken your car in, but they arranged for a windscreen company to come and replace it. And thats just the gel for the rain sensor. Looks a bit rough but actually still functional. Usually after a bit of time the gel pad settles a bit and "sucks" a bit tighter to the glass.  New gel pads can be got for some sensors but not always available. And sometimes even the new ones dont sit flush straight away. Wouldn't say it was a bad job just based on that, its a standard enough finish after removing the sensor from the old screen and fixing it to the new one. Should still be operational and will prob settle down in time. 

    And if not, the sensor just needs to be dropped and a new pad put in place, but again even the new pad might need time to sit properly.  

    They collected the car and repaired it. It is fine now. True, they said they use some specialst to do the windscreens. 

  11. I have recently purchased Skoda Superb 2017 from Thomson and Potter in Perth, Scotland.
    Due to COVID-19 most of the dealing and communication was done online. I expressed my interest in the used car and promptly got a response with personalised video presentation from salesman Alan.
    I liked the car; we made a deal (part exchange) and I paid for the car. So far so good. But it went downhill after that.
    On the collection date, I was informed that my sales rep was not present even though we had agreed on certain time. I handed my old car keys, documents and old car and I was given keys from my new car. At that point I was informed that they discovered there is a broken windscreen on the car and that it will be repaired in the near future. Apart from that, I was promised a spare wheel and car mats. Both of which were missing.
    There was no handover inspection, no document signing. Basically nothing. Just ‘here are your keys and you can go’.
    Over two weeks later I got a call and had the windscreen replacement arranged. Car got collected and windscreen was changed. Badly. It was dirty with glue residue and middle sensor panel was not done correctly. After finding out about the issues I contacted the sales rep who had the car collected again and it had been repaired and delivered back to me. They did not refuel the petrol used, but I got my promised spare wheel and car mats (some minor issue where they kept my mats and provided me with theirs…) as promised so I was not bothered.
    And just today, when I washed the car, I discovered damage across both the drivers and rear passengers’ doors and right-side skirt. Deep long ‘dent’ in the skirt. The bottom of the doors had been repainted but the paint is a poor match to the rest of the bodywork. I had asked if there was any damage on the car when buying and been told there was none. Which is obviously a lie.
    At this point I would return the car if it was not for the fact that it is over 14 days from collecting it.

    Up to the point-of-sale Thomson and Potter seemed like a very good dealer. As it is, with all that has happened I have to advise NOT to use Thomson and Potter. I chose them with some expectations as an authorised dealer and was left disappointed and frustrated. Instead of having great experience, I am left with a bitter taste.

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