MrSquare

Sales of goods act upto 6 years Or Get it repaired as cheaply as possible and Run, I really wanted another as they are beautiful cars and considered a diesel, more money and even lot newer-my arse twitched and I bought an Asian car. The new car is Boring, the parts are cheap-but no fear of grenade & unexpectedly wallet raped.

La La land Put me down for excessive oil consumption 1.5ltr in 700 miles, right grade oil valvoline brand with vw spec oil turned black and grey metallic flecs in it 2011 63,000 full service history. Dealer refused to look at it stating warranty company, warranty company investigate and won't cover engine as £500 limit when it covers engines etc. Rejected car and dealer angry as took it to a halfords mot centre as warranty company paid for inspection- completely confusing situation on a car I wanted and if halfords do MOT'ss then must be reasonable at spotting leaks🤔 and found other things. Beautiful car I loved, but could not take an engine failure and reconditioned engine cost, on just purchased car, as brother advised that from research not due lack of use sticky part issue-but reconditioned engine time. Don't think dealer knew, my brother said Czza engine from barcode research. Real shame as I was prepared to spend money as needed on service or keeping on top of things etc

Learnt my lesson, the unicorn I thought I had found had a host of hidden issues. Are AA RAC Inspections that you see on car lots worth anything? Good trader schemes etc? Or should default position be to expect problems?. Mentally I'm not sure how soon that will be, going to ask work if I can use van for a couple of weeks and have a think about options. Warranty seems to be from your point dealers get out and not consumer protection. I had a VW Bora years ago- loved it and I love the Skoda VRS etc, but having a really bad experience so far, I don't know what to think

Hey had ham egg and chips at a cafe and feeling relieved and as you say a life lesson. Don't like having arguments so just relief really. I think the problem is work van 5 days a week, by weekend I don't want to drive 200-300 miles- also I don't know anyone that far away. There is a museum in Wales that is of interest- I guess. I wonder if a thread on warranty would be a good one- something like comparing AA, RAC, buying on a credit card etc. Feeling relief and lossed as next steps. I'm not keen on lease vehicles-but an option perhaps.

Ok well I feel totally demoralised, We took the car back and after discussion received a refund and dealer will process v5. I left the spare wheel and boot liner as I want to forget the experience and didn't want a reminder. Foolishly I didn't get document number, so need to cancel tax, not sure how? Do I just cancel direct debit? I'm sure the dealer didn't know the oil usage and bought it from a contact who it seems drove it 3 miles a day from what we gather-maybe this is something to do with horrific consumption during my ownership and longer journeys? Not sure what to do next as VRS a very nice car and I thought I had a good one, but the oil consumption issues frightening. So I am left wondering what to do for transport☹️ ownership seems cheaper than leasing- but sleepless nights etc have made me unsure. Thanks for your help, pointers etc

I will try again. Dealer I don't do repairs take it to warranty company. Warranty company we cover some items upto £500. ( Dealer must know £500 limit too low for engine or gearbox failure and shows clear character to avoid any liability) Booked into Halfords Auto Centre and warranty company paid. Main issue engine oil consumption no further investigation as exceeds warranty coverage cost. Existing gearbox wiring and Damage / leak - if pre existing not covered or exceeds coverage. Dealer told all this, says warranty company liable. Dealer abusive in writing dealer then says no money to refund. Dealer then appears to conceed the vehicle has a major fault and returnable. Dealer then decides:- that as my partner car uses same oil- I don't have a reciept as can right spec from ages ago. Suddenly I have no proof of oil loss. Dealer not interested in contacting Halfords for report on oil loss or issues not covered by warranty or beyond warranty limit. At which point they have broken the legislation I have received guidance on multiple acts including unfair commercial practices act. So as it stands there is enough to reject the vehicle and take legal action against the trader Guidance aimed at business to help them understand consumer rights on misleading or aggressive selling in the Consumer Protection (Amendment) Regulations 2014. It also provides guidance on what action consumers may be able to take against them. These regulations allow consumers to seek redress from traders by bringing their own private actions in the civil courts. The rights came into force on 1 October 2014. I guess that instruction of legal proceedings is the next step with trading standards as all in writing. A £500 limit per claim the trader believes exempts them from legislation. So unless the trader decision to avoid court, I'm stuck with car until court resolution.

Okay well here we go:- Halfords have looked and gearbox leak and damaged plug or something to do with gearbox - they are saying it looks like gearbox has been out. Confirmed rear wiper motor needs replacing as failed- warranty may or may not pay. They have had a look for engine oil, the Manager Rob said no external oil leaks and 1ltr per 1000 miles is max- what I put in exceeds this so it's disappearing in excess. Some of the items may be covered by warranty and some the cost will exceed coverage. I took time off work to get the car looked at and thought Halfords were as independent as possible as never been to them before. Armed with the facts that the warranty is an additional point that covers dealer as much as me-But doesn't exempt dealer from consumer legislation. So first the dealer said only warranty, then claims no money etc. I explained that I think the dealer and then myself are a victim of previous owner- looked like we were going to return the car tomorrow for a refund. Dealer said would take up with previous owner- so maybe another trader? Who knows Now it appears legislation doesn't Matter to them and accused of xyz - explained I don't buy items and while used cars are used cars- I didn't buy a discounted car with faults on paperwork requiring a reconditioned engine. It's not reasonable to pay thousands and then expected to pay for an engine rebuild in 700 miles. They started playing games,so I have said "why would I ask for faults repaired, get it assessed and spend money on a car on boot liner and spare wheel kit" They can either refund in full tomorrow or report written evidence to trading standards of their consumer protection legislation avoidance and issue legal proceedings. As a consumer I thought that trader was experienced in their profession and consumer legislation. I really don't get the behaviour that I would buy a car, buy accessories and take time off work to get a fault fixed- somehow my fault? 700 miles I gain nothing but a lot of hassle and loss. ☹️

OK so I'm going with the following dealer had a it as a trade in, they didn't drive it and 3ltr of oil in 700miles the defect present at the time as known it seems oil scraper ring/piston issues on watchdog and the like. I thought service history, mileage, warranty and legislation which I knew from a radio advert to a small degree- but not an expert as I work in construction. I haven't been sleeping as trying to get my head round the situation and the great advice so far. 1) Halfords can look at it as warranty company paying the bill - ask for copy of findings or a Subject Access Request if needed as the oil I would imagine at 3 ltrs would be everywhere on under tray etc friend and brother looked and from drive no evidence of massive oil leak. 2)Sales of goods act, https://www.legislation.gov.uk/eudr/1999/44/contents / Consumer rights act 2015 / Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 breach of contract and not of satisfactory quality and fit for purpose for consideration paid. 3) The dealer can refund the purchase price as I rejected car and I will take as a life lesson (hopefully) 4) Will use Government Money Claim Online and take legal action to recover costs if not forthcoming. 😳 I'm just gutted by whole situation and hope the dealer is as reasonable as can be expected. Thank you for your Help

Excellent advice, the dealer told me they don't do repairs and want to go with warranty company for repair. As the warranty company are paying Halfords and I have had a contact with dealer and a response. Can my point be this that Halfords will look at car end of the week- I have no connection and neither does dealer to this branch or company so as independent as possible. I expect that the outcome will be what we all now expect reading hours and hours on this- pistons and rings or a replacement engine to resolve the oil loss. So Friday I should have an outcome and the cost will exceed warranty coverage and what dealer will pay out of pocket. So reject the car as not of satisfactory quality and fit for purpose armed with FOC to me Halfords report they say will take 1.5 hours to complete. I found BBC watchdog Audi UK TFSI recall. Is there any other supporting evidence I can put with a recorded delivery letter? I think car was serviced and traded in with a problem as a spare coil pack in the boot area with tyre. The trader said he only drove it up the road and put it up for sale- I believe this is honest, but I shouldn't have to take a hit when dealer liability. A very knowledgeable and great forum 🙂, thank you for help with a disaster not of my making.☹️ Gutted as got a spare and a load liner for it too.

Thank you for advice. 1999/44/EC as adopted into domestic legislation before we left eu from what I have read and this https://www.thecarexpert.co.uk/rejecting-a-car/#3-final-right-to-reject-–-the-first-six-months Seems first six months don't have to prove fault if I understand correctly. Hopefully Halfords will back up 3 ltr of oil can't disappear without a puddle unless burnt. To say I'm gutted is an understatement, I suspect engine failure will be the outcome from advice and reading this evening in vain hope it could be something simple.

At this point I'm totally demoralised. I'm hopeful that Halfords Auto Centre will just say what they find- I couldn't find 3 ltrs of oil on undertray or splashed underneath. I therefore conclude it has been burnt. I haven't been to the Halfords centre, I don't know them- so hope a report that just sets out the facts impartially

I haven't had the tensioner done yet as I spoke with Skoda dealer who said small number of failures over hundreds of thousands of vehicles. No recall or such listed. They were of the opinion that a small amount of people making a lot of noise- I had started to save up for a chain and tensioner replacement.

Petrol it's doing 28-33mpg if the dash correct. https://www.autoguardwarranties.com/ 37 days ownership, I have contacted trader via Facebook and will follow up with a recorded letter. I have read "satisfactory quality and fit for purpose" I bought it retail as a consumer and have a reciept in my name from the company.( So I understand that this is what I need) Deeply disappointed that full service history etc from what I understand your saying- at best a turbo and at worst a engine. Shocking in less than 1000 miles thought I had a nice car. Life is hard enough without this as looks ££££££££ ☹️

All noted will check when I get home when I bought it, it's just over a month from memory. The warranty company said to choose a local garage, my local MOT garage didn't want to know and neither did the one up the road- they said didn't do warranty work as trouble getting paid. I have contacted the warranty company and they have an account with Halfords auto centre's. I have it booked in with them at Warranty companies expense. (As confirmed by chap at Halfords) I don't think Halfords would do anything but look for fault and chargeable work) I'm going to write a letter and send it recorded delivery so the date is logged as raising the issue. I have looked round and can't see any external explanation of where 3 ltr of oil would go. The soot I removed off exhaust tips makes me think it's been burnt😕 Shame as I really like the car, it's in nice condition as well cosmetically. Does that mean citizens advice my next port of call as it sounds like the trader liable if warranty won't fix it. Thanks for pointers

63k on a 2.0 petrol vrs 2011 and have put 700 miles on it as hospital and weekend use as work vehicle rest of time. Warmed up and as manual dipstick instructions 1.5 ltr of VW spec oil has evaporated. Soot on exhaust tips makes me think it has burnt it. I have contacted trader who says warranty company- but £500 limit per claim and local garages seem to not want to get involved. The warranty company are saying account with Halfords auto centre's- is it worth getting their opinion if, I don't have to pay out?