Willo60

It seems strange that the Skoda factory took as long as they did to find a solution, if the issues were the warning lights rather than the actual assist features. It also seems strange that all the assist features were disabled. Anyway Merry Christmas to you all, and let’s see what updates we see from Skoda in 2025.

I hope you have managed to negotiate a substantial compensation payment from Skoda. The depreciation in the value of your car and the obvious stress and inconvenience caused whilst it was sat in your dealership for numerous months has been undoubtedly massive. I really hope you have been successful. Thanks for starting this thread back in July as it’s been extremely helpful and informative.

I have the same issue with a new Superb which I’ve had for just under two weeks. Is this something that can be sorted by taking car into Dealership? Any help would be appreciated.

Hi all, I was just wondering if anyone has had any success with the software update to fix the issues, which was promised a few days ago now from Skoda?

I think you’re spot on. There’s only 21 of us contributing to 7 pages and 170 comments, including contributions from various other countries. I’d imagine there’s another group of people observing but who don’t contribute to this forum as well. So there’s not too many of us affected considering how many Superbs are being sold. Hence perhaps why Skoda are not viewing this fix as much of a priority as we all want and expect.

Yeah, and I hope I don’t regret it, I have purchased another new Superb estate yesterday. It is on the understanding from both Dealership and Skoda UK that if I have same software issues then I can reject this car as well. If that proves the case, I will reluctantly move away from Skoda; I’ve been so happy with previous superb’s I ideally don’t want to chose a different brand.

Anyone who is completely disillusioned by the lack of progress by Skoda to find a fix I would definitely encourage you to reject your car and request a full refund. I’ve successfully managed to do this over recent days. I made a formal complaint to Skoda Uk which was quickly escalated to their Senior Management, in addition to requesting a full refund from the local Skoda Dealer from where I purchased the car. This resulted in Skoda & the Dealership in dialogue to resolve my case; I understand the local dealer have greed to resell my car once a fix is released, with Skoda UK covering any financial loss the Dealer will potentially lose due to reduced valuations. Skoda UK don’t have a leg to stand on as they have sold a car which doesn’t operate correctly with no current fix.

Hi @mno101 I am in a similar position to you. I have continued to drive the car and have done just over 5000 miles. In rejecting the car, Skoda have agreed to put me back financially to when the car was purchased, so I haven’t been disadvantaged by continuing to use the car.

UPDATE I received confirmation yesterday that Skoda UK have confirmed their acceptance of my request to reject the Superb. They have confirmed that whilst they are working on a resolution for these assist faults they are no closer to releasing a software fix. i’m sure with the support of your dealership, if you’re wanting to do likewise it will be accepted by Skoda. ‘Your dealership have communicated with Skoda UK regarding your concerns about the camera malfunction in your vehicle. After discussing the issue, Skoda UK has agreed to accept your rejection of the vehicle due to this fault’

Hi @celli have you requested your money back from Skoda as yet, or has anyone one else had success with requesting a refund. I made a request for a full refund on Monday via my Dealership who have been very supportive, who are liaising with Skoda UK on my behalf. I’m currently waiting to hear the outcome which is expected early next week. As there is still no definitive timescale for a fix to the camera module issues I can’t see how Skoda can refuse a full refund. I’ll post a further update once I hear back from Skoda.

Hi @celli have you requested your money back from Skoda as yet, or has anyone one else had success with requesting a refund. I made a request for a full refund on Monday via my Dealership who have been very supportive, who are liaising with Skoda UK on my behalf. I’m currently waiting to hear the outcome which is expected early next week. As there is still no definitive timescale for a fix to the camera module issues I can’t see how Skoda can refuse a full refund. I’ll post a further update once I hear back from Skoda.

Update - I have spoken to a Service Director who manages aftercare in numerous Skoda dealerships locally. He said that the number of Superbs that are affected by this issue are less than 30% of the total new Superbs sold throughout his sites. I’ve also spoken to a customer relations manager at Skoda UK who also advised that not all Superbs are affected, although couldn’t give an indication as to what percentage that looked like. So I’m thinking that the option to reject my current car now seems more of a viable one.

Another new member - I am experiencing the same issues with assist failures as above which started two days after picking up my new car in early September. My dealership has advised that they would support my request to reject the car, with a view of purchasing another Superb. Does anyone know whether all new Superbs have this fault or is it pot luck whether you experience these issues. If all new cars are affected then it seems pointless going for this option.