Sorry to dig this up again after such a long time but I'm desperately trying to navigate the absolute mess that is this infotainment system. I haven't managed to get either Skoda Connect or OTA updates working in my car, about to give it another try. I'm also from Sweden and I even contacted my local Skoda workshop for help updating the firmware because I decided it wasn't worth the risk of trying it myself, to which their response was "we don't do that". My car is a 2020 so I'm guessing it's very possible that it also needs a OCU update but it's not anything that I've been made aware of. Can I even verify what version of it I have through the software? Skoda seems toi have redesigned their website since this thread started so I can't clearly see whether my car is even eligible for OTA updates and the manual is frankly useless as it only links to their website. I really like the car but I'm very disappointed in the support from Skoda.