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snorbans

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Posts posted by snorbans

    FL Octavia Estate vRS 2.0 TFSI DSG

    in Cars For Sale

    1.8TSI and 2.0TSI engine failures

    in Skoda Octavia Mk II (2004 - 2013)

    Posted

    Hi all,

     

    I share the pain of those who have already posted!

     

    My 59 plate VRS with the TSI engine died on my driveway 3 weeks ago, same problem as everyone else (although I didn't know it at the time). My local Skoda dealer, Robert Eardley & Son in Newcastle Under Lyme currently have the car and have phoned me to say that a chain tensioner has failed and I now need a new engine.

     

    The car is almost 4 years old and has done 39,000 it was purchased from Skoda last year and has a full Skoda service history. I was told the bill would be £5800 for a new engine, but as I was "loyal to the brand" they would offer a 45% Good Will gesture... £3190 I told them that wasn't acceptable, they then offered a further 10% off leaving me with a bill of just over £2000.

     

    I am now dealing with the main customer service department and they are in the process of investigating the matter.

     

    My opinion is that, as I have discovered, they knew about this issue before I bought the car a year ago but didn't warn me. I should have a good case under the Sales of Goods Act to fight this. I'm not parting with £2000 to pay for a faulty part that has wrecked my engine!

     

    I will let you all know how I get on...

    #123 and #132 may help.  

    1.8TSI and 2.0TSI engine failures

    in Skoda Octavia Mk II (2004 - 2013)

    Posted

    Snorbans, am I right in thinking that Citygate was once Palmers, I was curious how SOGA would play out when the dealership changes. Glad you had a good result.

    I bought the car via Drive the Deal which used Marlborough Skoda, Isleworth to source it.  As the car was out of warranty and Marlborough are some way away I contacted SUK who suggested the nearest dealer - Citygate.  As I understand the SUK warranty and SOGA, once out of warranty, recourse lies with SUK and not the dealer, so the dealer is immaterial.  SOGA applies up to six years from purchase so, although not the same as a warranty and even out of the warranty warranty period, if the product is not of satisfactory quality or is not fit for purpose you have a legal right to a refund, repair or replacement.  Note, this does not extend to fair wear and tear.  Since the car had been serviced regularly, according to SUK warranty requirements, and the timing chain was not due to be examined until the 40k service SUK could not argue FWT. 

     

    BTW, I don't believe Citygate have anything to do with Palmers, thank heaven.  I tried Palmers once, about the feathered tyres, but they were so hopeless I never returned.  It was no surprise that they lost the Skoda dealership.  Citygate were excellent - as they should be, for this was a large workshop job for them.

    1.8TSI and 2.0TSI engine failures

    in Skoda Octavia Mk II (2004 - 2013)

    Posted

    Hi snorbans,

     

    I just read your post again (properly this time) and wonder if you would clarify who offered the suggestion as to what the fault was.

     

    Am I correct in assuming it was a chain tensioner failure?

     

    thanks

    Hi Nigeld,

     

    I made the suggestion of the timing chain tensioner as the possible cause, having seen this thread.  The dealer removed the engine and stripped it to find the cause.  I'm not sure how easy it is to prove it was the tensioner, however probably because there is no other obvious cause it was reported back to SUK.  SUK then asked the dealer for further details, as one might reasonably expect them to do.  Once satisfied SUK approved the replacement engine.

     

    I'm not sure that they would accept so readily the view of an independent dealer - but who knows?  There is now sufficient evidence of a systematic failure so SUK dealers should know what to look for, especially with a helpful suggestion.

     

    Hope this helps.

    1.8TSI and 2.0TSI engine failures

    in Skoda Octavia Mk II (2004 - 2013)

    Posted

    Another one!

     

    Octavia vRS TSI DSG Estate 59 plate, 3 years 11 months since new, 36500 miles.

     

    Failed to start, with very expensive engine noise.  Checked with Briskoda to find this thread - a great help - thanks to all. Phoned SUK, advised to transport to local dealer, Citygate Watford.  Suggested possible cause which they eventually corroborated. Citygate very helpful, provided courtesy car (Superb), but slight ****-up between Citygate and SUK (who checked service history and proof of fault) so it took a month in all, but now running with new engine (plus 4 year service and MOT).  

     

    Mention of SOGA works wonders: original SUK offer 45%, then 100% parts + 75% labour, eventually 100% as dealer and SUK split the odd 25% as "joint contribution". Not sure of final (retail) cost but probably about £5000.

     

    I had feathered tyres replaced too, so I can't thank Briskoda and contributors enough!!

     

    BTW the new engine must be registered with DVLA.

    • Like 2

    Register of Complaints - Add your details

    in Skoda Octavia Mk II (2004 - 2013)

    Posted

    So, I'm new to the forum, but not new to having uneven tyre wear and a rumbling noise from the rear. I thought I was going barmy.

    Mine's a 2010 Oct Estate, 1.4 tsi auto, with Dunlop sport tyres.

    I feel the most disappointing aspect of this is that the dealer's service manager informed me of the wear after my 20,000m service a couple of weeks ago and wanted 150 quid to sort it and then gave me a quote for 2 new tyres. I can't believe I'm the first person at this dealer (Watford) to have this problem.

    Anyway, I'm now chasing it up with dealer and Skoda UK and on the phone both parties have been very helpful; we'll see how that pans out...

    In the meantime I think I'll go get the alignment sorted at a specialist and try to claim back the cost at a future date.

    A general thanks to the forum for bringing me up to date with this subject,

    Regards,

    Del.

    Have a look at post #183. Exactly the same situation - if it's in warranty you're certainly covered. If it's Palmers you're dealing with you'll need to persist but go direct to SUK.

    Register of Complaints - Add your details

    in Skoda Octavia Mk II (2004 - 2013)

    Posted

    Tyre success! Informed of uneven rear tyre wear at 20k service. Would I like replacements? No thanks and to cut a long story short:

    * checked with Briskoda, found this thread,

    * not impressed with SUK, back to dealers and SUK,

    * alignment checked and corrected, tyres not covered by warranty but offered £50 voucher, not acceptable

    * pursued SUK for 50% rear tyre cost under Sale of Goods Act 1979 as not "satisfactory quality/fit for purpose", "duty of care" to inform owners of excessive tyre wear and replacement costs once Technical Bulletin issued and "sharp practice" when trying to sell replacement tyres knowing but not correcting geometry problem,

    * cheque arrived today, three months after service.

    Thank you Briskoda and earlier posters

    • Like 1

    V7 maps for Columbus

    in Audio, Electronics and Security

    Posted

    I also had issues with the disk, but I simply recopied it using nero at the slowest available burn speed. This recopied disk worked perfectly and the map loaded in less than 1hour. You must select the disk copy option in either nero or roxio, windows/mac os cannot copy the disk directly.

    Thanks mannyo, I'll give it a try. Is copying any better than burning another disk (I used UltraISO at x4 speed - the slowest available)?

    V7 maps for Columbus

    in Audio, Electronics and Security

    Posted

    Things to try.

    Take the disc out and do a system reboot by pressing <, > & i for about 10 secs until the unit shuts off. It doesn't wipe any data it is the equiv of doing a reboot of a PC.

    Once it starts back up put the disc back in and wait. The first time i loaded V7 maps for someone it took circa 10 mins for the save prompt to appear.

    You can use a Map partition erase disc (available on VWNavi) but as with anything you do so at your own risk.

    Thanks again Carl. I've already tried the reboot - without any noticeable difference. I'll have a look for the Map partition erase disk and try that - when it's stopped snowing!

    V7 maps for Columbus

    in Audio, Electronics and Security

    Posted

    Some people have had issues loading the maps on to the drive.

    I know of one recently where he just left the disc in the drive and a couple of days later it popped out saying it was done.

    If you have update the firmware and V6 maps then i would be inclined to say the DVD drive is fine and it's the disc the Maps are on.

    You could try copying the disc to a different media. Verbatim DVD+R and TDK +R (which is what i use) usually seem to work ok.

    Thanks for the ideas but I'm using Verbatim DVD+R and V7 seems to work fine from the DVD (ie 7 character post code and camera pois) so the disk data is being read - it's just not giving me the option to copy to the hdd - anyway this can be forced?. If not, I guess I'll leave in and hope it pops out in due course!

    Columbus POI update problem

    in Audio, Electronics and Security

    Posted

    I've used POInspect0r to pick up icon files and custom camera.asc files (from PocketGPS) and then burn a new V6 map dvd. After loading the dvd, the RNS 510 shows the new icons when selecting POI categories for map display, but the cameras don't show!

    I've tried searching for known camera positions on the new iso image file (eg Redlight at 51.7489, -0.3348 and Truvelo at 51.7245, -0.3404, according to Google maps) but without success.

    So, either I'm not getting the camera files correctly or they're getting scrambled somehow - could anyone confirm the camera positions for a starter?

    Any other suggestions for getting a V6 map dvd with custom camera POIs welcomed!

    Retrofit Columbus and FL Octavia

    in Audio, Electronics and Security

    Posted

    I have finally managed to fit the Columbus unit bought last year, after sending it to Martin in Poland to get the DVD player fixed. It now seems to work, apart from the MFSW controls and the climatronic display, though the parking sensor display is OK! Presumably I need a VCDS tweak or two?

    I'm happy to travel anywhere in the Herts/Beds/Bucks/N.London area if anyone is able to help. PM please.

    SKODA WARRANTY WORSE THAN USELESS

    in Skoda Octavia Mk II (2004 - 2013)

    Posted

    Thanks for the link. Similar scenario to mine. If I don't get satisfaction this coming week it is a letter to the CEO of Skoda (any idea who he is please?) followed by a writ in his name. Hopefully that may focus their minds a bit Skoda customer services are a shower, they NEVER ring back and also tell lies. Don't think I will ever buy another one of their cars!

    There's not much point writing to the CEO as your letter will be diverted to Customer Service before he sees it. For what its worth, my letter is shown below. It did not elicit an immediate response, this only happened once the County Court proceedings got underway once the 7 days had passed. Thereafter things happened quickly!

    Let me know if you need any further help.

    Customer Services

    Skoda UK

    Selecta Post 34

    Sheffield S97 3FA

    Dear Sir

    Warranty Claim Reg Num xxx

    It is now four months since I first reported to Palmers of Watford the appearance of rust on the tailgate of my Octavia VRS Estate. I understand the vehicle is covered under warranty yet I seem to be no nearer getting the matter sorted out now than I was then. Palmers have taken photographs; I have taken the car to a VAG approved bodyshop for paint thickness measurements and more photographs: I have provided evidence of the etched VIN details on the tailgate glass and made numerous phone calls to Palmers (contact diary attached) - all to no avail.

    Four months is more than enough time for any competent organisation to honour its warranty obligations and so if I don't get a commitment to fulfil these obligations within seven days I intend to start proceedings in the County Court.

    Since the whole experience of dealing with Skoda Customer Services has been nothing short of appalling I am copying this letter to Palmers too.

    Yours faithfully

    SKODA WARRANTY WORSE THAN USELESS

    in Skoda Octavia Mk II (2004 - 2013)

    Posted

    Bought a new Octavia Estate 4 years ago and it is rusting. Skoda Warranty denied the claim on the basis that the car had been damaged and re-painted...which it hasn't. I took the matter up with the so called "Customer Services" who have shown no interest whatsoever. Until this episode I had been very happy with the car, so much so that I intended buying a Superb Estate this Autumn. Not so now.

    Don't deal with this company!

    Have a look at my posting ( #9 http://briskoda.net/forums/topic/75838-palmers-skoda-watford/) re rust warranty claims. Experience suggests you will get satisfaction if you doggedly pursue the matter, gather the evidence to support your case and initiate County Court proceedings once you reach a dead-end with the dealer or SUK. If you have a case, SUK will be keen to keep the matter out of court to avoid the adverse publicity. Good luck.

    Is this true....

    in Skoda Octavia Mk II (2004 - 2013)

    Posted

    I looked into this last year when ordering my DSG vRS. It comes down to the options specified by SUK for each model from those made by Skoda. SUK appear to have down-speced a variety of options (eg tinted windscreen, locking petrol flap) including the electric folding mirrors - where, I was told, a different (cheaper?) wiring loom is used. It was for this reason that retro-fitting would not be possible. But if anyone can do it I, for one,would be interested!

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