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bal

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Status Replies posted by bal

  1. Follow up to post on 8 June 2022:

    I took delivery of my Enyaq60 on 10 October 22, 10 months after placing the order. On 24 March this year, with less than 1900 miles on the clock, it refused to start, the infotainment system reporting a battery charge failure. Nothing I tried would make it start, including  testing and charging the 12v battery in case it was part of the problem, but to no avail. On 26 March a technician attended and after nearly an hour and a half of diagnostics, informed me that cell no. 5 was failing to charge, rendering the vehicle unable to start. It was transported to a dealership and at the time of writing is still there, 52 days after refusing to start, 49 days at the dealership. I have had 5 updates during that period. In the first instance it was transferred from my local dealership to another, as my dealership had neither the technical expertise or equipment to deal with it, the second was to tell me that they didn’t have the tools to undertake the repairs. From then on it was waiting for the tools, searching for the problem and then informing me that it was cell no. 9 that was faulty. I really don’t know what happened in the meantime, but I had a call late last Friday 12 May informing me that a replacement cell has been fitted, and following charging, testing and quality guidelines I should be getting a callback from them this week informing me that they will be returning my Enyaq.

    I would add that I haven’t been without a vehicle during this period as under warranty I have been provided with a rental car. Luckily, Enterprise had an ev in stock, so I’ve had a Mercedes EQC400 at my disposal.

    I’m now wondering if the 8 year battery guarantee will refresh from the date the vehicle is returned to me, or if it will only apply th the faulty cell?

    I should also state that Skoda UK dealership have told me that as far as they are aware, this is the first and only instance of a battery cell failure in an Enyaq, which is probably true as they did not have the tools to undertake the repair, and I imagine that this has been a learning curve that may well be useful in the future.

     

     

     

    1. bal

      bal

      Still parked outside dealership service bay, unrepaired after 72 days with no date given for return. I made a surprise visit to personally find out the status of the repair, only to be told a contradictory story to what had been relayed to me over the telephone. Tbh, I’m disgusted with the whole affair and don’t think I’ll be purchasing another Skoda, even though my previous 5 models were completely trouble free (apart from deiselgate of course, which wasn’t a problem as such, just a fraudulent sales pitch by the VW group and just about every other European mother manufacturer).

      IMG_0423.jpeg

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