Micky H
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Posts posted by Micky H
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34 minutes ago, 137699 said:
It's a moot point now as the car has gone but you'd not have to have the dash out. The bezel just clips on/off from the front without any need to remove the cluster.
Takes seconds.
I was told they did not clip off and were part of the cluster 2 skoda garages told me that.
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On 07/04/2017 at 10:57, 137699 said:
Seems a lot of biting off your nose to spite your face. For about £60 on ebay you could have bought a replacement used cluster, swapped the chrome trim over and then re-sold the cluster sans-trim.
Or just binned the cluster after. Either way you'd only be £60 down and have the car you wanted as opposed to £200 down and no further forward.
Too late now but this does all look to be a lot of fuss over a very trivial issue that would have cost next to nothing to resolve.
Hi a replacement clock cluster could be had off e bay for around £100 but there was no way I was prepared to have the dash out I feel that would lead to greater problems and may have invalidated the warranty in that area of the car. I'm still awaiting £54 back from Lookers (which is taking too long!) but all other monies have been returned. Skoda customer services were helpful, Lookers customer service never phoned me back! It's been a throughly disappointing time and I have learned a few lessons. The only positive was the 4x4 on the yeti I loved the grip which has led me towards discussions on a 120d x drive at a Bmw dealership that I will view (very closely!) this weekend and hopefully purchase. Thanks for all the kind responses we will not all agree on everything but I have valued the feedback.
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I would advise any potential purchasers of this vehicle from Lookers Skoda Newcastle to read my previous posts on this vehicle before agreeing to purchase. There is significant damage around the rev counter which rattles constantly. This is a £900 part and the dash will need to be out. Also one of the side windows has a huge amount of circular scratches on. I would have reluctantly accepted this as wear and tear you may not.
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43 minutes ago, jonnyboy78 said:
I understand situations like this can be frustrating and stressful, however having read through your last few posts, picking up the vehicle etc it seems to me that you were very happy with the initial service you received and Part Ex price that you agreed with Lookers.
I always try to get a balanced view and knowing a number of people who over the years have worked in the trade you will be surprised by the number of customers who try it on or simply change their mind a week or so after buying a vehicle and expect the garage to just have it back like buying a toaster at the local Argos.
Now I am in no way casting aspersions here and not connected to Skoda or dealerships in any way but you did have opportunity to examine the car, test drive etc, I know its not always easy to pick up these things and some things rear their head a few weeks later, but looking from the garage side you were happy when you drove away, the vehicle would of been covered under warranty for any electrical / mechanical issues so all you needed to look for was cosmetic issues of which you found none or those you did find you accepted.
Now you have had the car a week which is long enough for you to damage the dashboard (again not doubting you) but if I was the dealership, you also had a long drive home from the dealership so why was the issue not raised immediately? for me the dash and speedo area is probably one of the most looked at areas of a vehicle from a drivers perspective.
Having said all that and from my own experience a dealership will try all the tricks and you can bet your bottom dollar that had someone part ex this vehicle they would of been penalised for that damage or charged on return of a PCP deal etc, this is why possibly you had a better part ex deal as there was more value in the car for the dealer to play with, however had you raised this prior to purchasing they would of corrected the issue as in my own experience of missing trim or cracked wing mirrors are put right before final collection but very hard to prove after driving away.
Any how it seems to have been resolved even though your slightly out of pocket, but don't think the dealer has come out of this at no cost, the vehicle will likely now need another full valet, re advertisement, paperwork for registration, tax and other admin work etc.
At least you were able to sort, had it been a private sale there would of been little or no comeback, so probably a good lesson for all those buying used, whether a dealer or private
Yes I should have spotted it but the morning after collection I e mailed pictures to the dealer. With the deal I maintain the knew about the damage and wanted rid. It is not a part the could get broken just like that I think the dash has been out. And when a local skoda dealer says it's not acceptable and disgraceful and I should reject the car if it's not fixed I was never going to accept it. This will be my last comment time to move on.
Thank you
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39 minutes ago, countryboy said:
I would be interested if anyone close by to that dealership pops in an sees if the car is back on the forecourt.
Ian
They have told me they will just put it straight back on. I cannot believe it. I'm 100% certain most people on here would not have accepted it. However Lookers thought they were doing me a favour rewinding the deal! £200 down + 3 Saturdays wasted and an incredible amount of stress and they admitted they would sell it again as an approved used car. I'm appalled.
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Well I've got my Passat back and it would have been nice to get a sorry or similar out of Lookers Newcastle but none was forth coming it was a very strained atmosphere. I maintain they knew about the damage and tried to pass the car on knowing it was not really acceptable on a franchise approved used car. (Confirmed by another Skoda garage) I would advise everyone on here to stay well clear of them. As for skoda customer services, skoda finance and Lookers customer service all promised to phone me back within 3 days. How many calls have I had? Yes none. Very poor customer service and unacceptable. The whole business has left a very sour taste. I'm an honest guy and expect the same. I'll be looking elsewhere in future.
Thanks for all the support.
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1 hour ago, Auric Goldfinger said:
I'd be wondering why the trim is broken in the first place, has it been removed for some reason, has the car had replacement parts fitted Do you have any passed history on the Yeti,
Horton skoda think the dash has been out. There is a fault recorded regarding the fuel gauge but it is inconclusive. Hortons warranty manager said if there was proof that part of the dash had been out he would do a warranty claim but unfortunately the proof is not there. I think the dash has suffered trauma at some point.
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51 minutes ago, Falmouthboy said:
Fair enough, if there have been other shortcomings that we will discover in the fullness of time. Otherwise, it comes down to a cosmetic issue over which the OP and dealer can't agree a resolution so the OP is exercising his 30 day return rights.
It's not cosmetic it's broken trim in 2 places on the main dash (rev counter) that not only looks awful it rattles. 2 local franchised dealers including skoda have described it as damage unacceptable in a franchised used car. They have also said it may not be worth the guaranteed value on the pcp as it is damage not wear and tear. I feel I am taking the only route possible but remain very unhappy with my he selling dealer.
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2 hours ago, skoda1982 said:
Would you have one off another dealer
If I can put it this way. If you go to a new restaurant and have a bad meal the next time you go out you go somewhere tried and tested. For me that is probably a 1 series Bmw or some sort of mini. I don't think my other half would sanction another skoda after the stress I've had this week. I really like the yeti only downside is the closeness of the hand brake to the arm rest which is annoying in stop start traffic. I'm getting my Passat serviced next week so will keep it a bit. Again VW were horrified when I showed them the car.
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1 hour ago, Rustynuts said:
With Lookers? I wouldn't really expect anything to be better than the one they sold him. Should've seen the paint job (warranty) that they tried giving my mates car back with. A kid at nursery could've done better with a potato and water paints.
I'd like to add to this mate but best to keep myself in check for a while I think.
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1 hour ago, skoda1982 said:
You have a 30 day exchange warranty exchange for another one with no defects
That's correct and it was offered but they admitted they had no other black editions or suitable cars so this was never an option on either side.
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You can all read my previous post on the trim issue so I think I can tell you a bit more. From that you can see that the chrome trim around the rev counter is broken in 2 places and rattles badly the car was supplied by Lookers like this. They have flatly refused to remidy the situation claiming it is usual wear and tear on a used car. That is unacceptable to me and after speaking to skoda customer service I contacted the md at Lookers and the only way forward was to rewind the deal so I return on Saturday with the car and collect my old Passat. I'll wait until all monies have been received before mentioning my true feelings on the matter. However I will be around £200 down over this (fuel tax lost insurance change costs. It comes down to Lookers interpretation of how a used car should be presented and mine. Mine is backed up by 20 friends and colleagues and Horton Skoda Lincoln. It has been a stressful week which is not something I deal well with. I'd be glad when Saturday is over it has all been a bit of an eye opener.
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In a very unfortunate and regrettable situation from my behalf my yeti black edition will be delivered back to the selling dealer on Saturday. I don't feel I can say to much at this time until all monies have been returned (I will still be a couple of £100 down) other than I am extremely disappointed that a skoda dealer does not have the same standards that I would expect a 2 year old 20,000 mile car to be prepared to. It has tarnished my and family/colleagues opinion of the brand and I will probably end up going back to Bmw. I will post again when the matter has been closed. I would like to thank Hortons in Lincoln they WERE NOT THE SELLING DEALER but offered good honest advice and spent time with no financial gain to themselves.
michael
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42 minutes ago, Urrell said:
But, give these a call.
Looks like they may be able to help.Thanks I'm not happy as it is I cannot believe I did not see it on the test drive but I've moved the steering wheel a bit today so maybe that was it. I'll get in touch with the dealer tomorrow it's a main skoda agent and see what they say.
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Just now, Urrell said:
Parts catalogues I've looked in do not show the chrome trim as a separately available part.
That's what I was afraid of.
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44 minutes ago, kenfowler3966 said:
Breakers yard?
Lots on ebay
I've looked on e bay it is a face lifted Yeti and I couldn't see any.
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36 minutes ago, kenfowler3966 said:
Breakers yard?
Lots on ebay
Thanks I only picked up the car sat typically I didn't notice it until this morning. I have e-mailed the dealer and will call tomorrow but they are 160 miles from me. Does anyone know if these clip on? Or the skoda part number? To me they look like they are glued. I don't know the previous owner managed to to break it.
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Hi does anyone know where I can get some replacement chrome trim or the part number for the rev counter in my 2014 yeti it has split/cracked as below
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15 hours ago, kenfowler3966 said:
I have ordered my new car in black with the same wheels as far as i can tell.
However when i looked closely the current wheels are charcoal grey and not black so i am having second thoughts.
Are your wheels black or dark grey and if grey how noticeable is the colour difference?
Hi they look black to me.
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That's a bad business a third party warranty is not worth the paper it's written on. In the last 3 years we have claim £4000 on our 2 cars on approved das welt and mini extended warranty without any issues.
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3 hours ago, speedsport said:
Simple answer, yes.
Skoda specify oil to VW spec 504 00 / 507 00 5W-30 for this engine and that will be mentioned on the reverse of the bottle.
Much appreciated thanks
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On 19/03/2017 at 07:15, Rustynuts said:
I used David at gapinsurance.co.uk, here.
Thanks I've ordered with them this morning.
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Hi I carried the oil below in my Passat 2.0tdi 140bhp would it be ok in my black edition which I guess is the same engine?
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2 hours ago, Rustynuts said:
I used David at gapinsurance.co.uk, here.
Thanks I will try them on Monday cheers.
Yeti Going Owned 1 Week
in Skoda Yeti
Posted
Hi a final update I bought a 5 door mini cooper sd today got a great deal I'm absolutely chuffed and delighted. My time with the Yeti will not be fondly remembered the Skoda dealer even less so. I don't think I'll be in a Skoda again but you never know. At least having the deal on the yeti down on paper allowed me get a really low rate on the pcp and a great part ex.