Saintyboy

They have now started spamming me with 'offers' for a new car. Never ever use this dealer, it's not worth the trouble.

I'm afraid I have to say that my only dealings with Carrs at Indian Queens have left me with a very very bad taste in my mouth. My Columbus head unit froze with the welcome splash screen turning on and off but not booting any further. I booked it in to Carrs who said that it needed a firmware update that they could do. They quoted me about £62 to do the job and booked it in for about 12 days time, which was the first slot they had available. After apparently attempting to apply the firmware update, they said that they couldn't do it and the unit was beyond repair. They were quite happy to sell me a new head unit or to recode a second hand one, if I could find one. For this 'work' they presented me with a bill for £40.80 for effectively doing nothing. Further research found DND services in Torquay who said that they could fix the unit. The unit was promptly sent to them and fixed within 24 hours and back in the car another day later. In the meantime, I received a 'Customer Satisfaction Survey' from what I believed to be Carrs Skoda, although it transpired to be from Skoda UK. I filled in the survey honestly, making it clear that I wasn't happy with the service I received nor the information from the service staff who told me that they had tried everything to fix the unit, including removing the internal battery which I later discovered they hadn't done, even if such a battery existed. Anyway, I subsequently received a phone call from Carrs, expressing their disappointment that I had filled in the survey in a negative manner, saying that if I was unhappy I should have said so at the time. I explained that I was a bit shell shocked at being told that I would need a new head unit but I would be really happy if they would now apply the update I had already paid for. I even offered to pay the difference between what I had been quoted and what I had already been quoted. You can imagine my astonishment when I was told that, because I had responded negatively to their survey, they weren't prepared to do anything for me and that if I wanted the now working unit updated, it would cost me another £60+!!!! I promptly reported all of this to Skoda UK and I have today had a call from Carrs offering to upgrade the unit for £66 but they would be prepared to discount this by 50% if I get the car serviced by them at the same time. Will I ever use this company again??? Answers on a postcard please. Martin

Thanks Mannyo, I thought I'd read that but it's becoming quite a long thread now. I took it out, cleaned the connections, put it back together, gave it all a wiggle and all to no avail. Have reported to the seller who has already responded to my email which is a really good sign. Once it's all sorted I'll post details of the seller as I hope it's all going to be resolved. Martin

How disappointing :( Got my module today from the seller in Portugal. Fitted in 5 minutes (had to take my time), phone paired without issue, dialled home whilst sat on the drive and nothing. After a few attempts, the wife comes to the door with that 'What are you doing?' look on her face. It transpires that I can make calls without problem but I can't hear anything back. In fact, I can hear a very very faint hissing noise through the speakers but nothing else. Have I got a faulty unit? Or have I missed something really really obvious? Martin

Interesting, these posts date back to 2009 so now two years old. My experience of Carrs, albeit the Audi flavour at Tresillion, is that they are a bunch of robbing whatsits who charged my wife £200 to change an indicator bulb. Of course they wrapped it up in some techspeak/gobbledygook but nevertheless it was a £200 indicator bulb. Big franchise, only interested in wringing the maximum amount of cash out of the customer. One to be avoided in my opinion. Martin