http://briskoda.net/ice-security-insurance/insurance-my-new-vrs-octy-good-news-worth-passing/139542/

I found this thread on the subject of insuring my car, a vrs with the same box. This morning I have got my insurance docs and it states MANUAL transmission.

It appears that I have invalid insurance then. Norwich Union are bloody useless.

Looks like a long call to India and communication breakdown.

Yep, not surprised at that, in the light of my original post on the other thread. You might think that, now that the CR/DSG/VRS combination has been around for several months, the insurers would have their acts and databases together.

I doubt your insurance is 'invalid' however. If you gave them the correct info in the first place the error is theirs - and don't forget that with phone calls being recorded 'for training purposes' NU (sorry, Aviva!) will almost certainly have a recording of your original quotation conversation - they keep these to prove you're a liar when the boot's on the other foot!

In the event, once my insurer had gone off to check the situaton with their underwriters, they came back saying the premium would be the same anyway whether it was DSG or manual. Frankly I found that a bit surprising given the sgnificantly higher replacement cost for a DSG, but there you go!

PS: I thought I'd read somewhere recently that NU/Aviva were actually repatriating their call centre, but I may be wrong.

Yep, not surprised at that, in the light of my original post on the other thread. You might think that, now that the CR/DSG/VRS combination has been around for several months, the insurers would have their acts and databases together.

I doubt your insurance is 'invalid' however. If you gave them the correct info in the first place the error is theirs - and don't forget that with phone calls being recorded 'for training purposes' NU (sorry, Aviva!) will almost certainly have a recording of your original quotation conversation - they keep these to prove you're a liar when the boot's on the other foot!

In the event, once my insurer had gone off to check the situaton with their underwriters, they came back saying the premium would be the same anyway whether it was DSG or manual. Frankly I found that a bit surprising given the sgnificantly higher replacement cost for a DSG, but there you go!

PS: I thought I'd read somewhere recently that NU/Aviva were actually repatriating their call centre, but I may be wrong.

I've just had a pleasant surprise. After anticipating the worst, my details have been updated. The DSG box is not on the list, but the car was insured via it's reg.

I have been assured that I have cover. Regarding the call centre, it is terrible. How can you communicate with someone who cannot understand the subtle nuance's of the English language. Some of these guys become very arrogant when frustration kicks in.

" Mumbai says NO " A lot of these guys are university educated, they might talk to their own countrymen with distain, if they regard them as being below their social status, but not me.

GRRRR! Rant over.

It's why I wont use Aviva or whatever they're called this week.

If you're going to charge me premium prices, I expect a UK call centre.