Service advice.

[hanseandy]

Hi all,

Just had the Vrs serviced, and been informed that there was an issue with it.

There is a minor oil leak somewhere on the engine, but it was not located. The dealer asked for £60 to have a look for the leak, and then said they would quote based on what they found. Is this standard practice? I would have expected this sort of diagnosis to be included along with a quote to repair by the dealership.

Am I expecting too much? Feedback appreciated.

[Fake elvis]

Sounds like they are just charging you for the time to look for what they are going to be charging you... Eeeek.

[grr666]

is he going to spend a full hour looking for a leak?

[Aspman]

Ask him for his reasons why he suspects an oil leak.

[Tech1e]

Probably because there is oil on the engine.

I wouldn't spend anytime looking for an oil leak without knowing I was going to get paid for it either to be fair. If I spent an hour looking for something and the customer turns around and says leave it I'd lost an hours money.

[silver1011]

Its common practice I'm afraid.

 

My dealer charged me their standard diagnostic fee (£75) to diagnose a broken electric window.

 

They took off the door card and gave me two possible outcomes - a £200 regulator or a £2 rivet.

 

So, after £75 they still hadn't actually diagnosed the fault!

 

As it happened it was the £2 rivet but it took them another hour (and a second visit) to take the door card off again and fix it.

 

£152 was an expensive rivet.

Edited 5 July, 2013 by silver1011

[hanseandy]

Ok thanks all,

Looks like I have to pay for mechanical diagnosis at Skoda then, will have a look myself in case it's anything really obvious.

Didn't know if this was standard now, certainly the VW and Ford dealers I have used in the have past included it as a part of the service, guess I have just been lucky up to now!