Hi, I have had a Citigo Elegance for 4 months and really like it, but I have had issues with the Navigon PID. I probably should take it back to the dealer, but thought I would check in here first to see if anyone else has experienced this issue and found a solution.

 

The Navigon is installed with (according to the check I have made in Navigon Fresh) which is 7.10.25.

 

When the device is connected to my phone via bluetooth I can play music from my phone through the PID and use the car speakers.

 

However, when I make outgoing calls or have them incoming, when the call connects, sometimes (see note below) the person on the other end can hear me but I cannot hear them. I can however hear them through the phone itself (a Google Nexus 4).

 

As said above, this, this doesn't happen all the time as sometimes I can have a conversation through the car system. So I don't think this is an issue with my phone but appears to be an intermittent problem with my Navigon.

 

Any thoughts on the above would be appreciated.

 

Thanks,

Peter

Silly question but do you have the volume turned up?

It's seperate from the normal radio volume.

Sent from my PID using Tapatalk

Thanks for your reply. Sounds like a reasonable question. Do you mean on the PID or on my phone?

 

Yes, on the PID. As I say I can play songs on my phone that play through the speakers in my car via the PID, but nothing during a phone call.

 

Or is there a separate phone volume setting I am missing on the PID?

 

[edit] Sorry, just seen the volume setting on the PID for the phone and yes it is turned up.[edit]

 

BTW, interested to see that you sent your reply to my question from your PID using Tapatalk? What's that?

 

Thanks again,

Peter

Edited 9 February, 201412 yr by Anastasis

When it cuts the radio - it uses a different volume setting IN THE RADIO. ie, take a call, then turn up the volume on the radio.

 

But since you can hear them on the phone (is that while during a pid taken call?) then that suggests the phone when paired is not configured to use the bluetooth for sound in some way. eg maybe there is a "in car" mode option on your phone, or the bluetooth is just being used for some other purpose eg remote keyboard.

Hi again, firstly my apologies that I didn't reply to stooz. I missed the notification of a reply and just returning to this issue now, I see the reply, but it's nothing to do with the radio volume.

 

I have recently got a bit further with this when speaking to a tech at my Skoda dealer, but something is still not right, so I am checking back in to see if anyone else has some pointers. Here's the latest:

 

To reiterate what is happening:

 

The Navigon is installed with the latest software (according to the check I have made in Navigon Fresh) which is 7.10.25.

 

When the device is connected to my phone via bluetooth I can play music from my phone through the PID and use the car speakers.

 

However, when I make outgoing calls or have them incoming, when the call connects, the person on the other end can hear me but I cannot hear them. I can however hear them through the phone itself (a Google Nexus 4 with Android 4.4.2 installed).

 

What has changed is I have found an extra option on the Navigon which only becomes available when a phone call is connected. At this point, as before, I can here the person talking on my phone but not through the Navigon and if the radio is turned on, not through the speaker system. However, there is an option button on the call screen on the Navigon and if you click it there is one option which says "Use Mobile Phone". If you click that, the call switches from only being heard on my mobile phone onto the Navigon, i.e. weirdly, the opposite of what the "Use Mobile Phone" option suggests.

 

I can get this to work every time, but it's obviously not as it should be because it means I have to click the Options button once a call is connected then click the "Use Mobile Phone" button, thereby taking my eyes off of the road for 4-5 seconds to click both buttons, to be able to then talk hands free.

 

A further digging in my mobile phone's settings for the Bluetooth profile reveals 3 options in the Profile as follows:

 

Phone audio (Connected to phone audio): which is checked

Media audio (Connected to media audio): also checked

Message Access (Connected to map): also checked

 

If I uncheck the Media audio option and then re-test taking and making calls via the Navigon I no longer need to click the two buttons on the Navigon once the call is live. I can talk through the Navigon from the moment the call is live.

 

Job done? Unfortunately, no it isn't. Unchecking the Media audio option on my phone's bluetooth profile also means my phone will not stream audio to the Navigon. The bluetooth is connected successfully and the phone works through it but now no ability to play audio from the phone via the Navigon. 

 

Of course, I could just give up an connect an Aux lead between my phone and the car's Aux socket. Yes, that works, but I should be able to use both my phone and stream audio through the Navigon and when docked in the car, also through the car's speaker system.

 

Ultimately, I will go back again to the dealer with this, but I cannot think - unless my Navigon device is in some way faulty - that I am the only one who has experienced this. It feels like there is a bug in the Navigon's software when both phone and media audio are connected that gets confused. But according to Navigon Fresh I have the latest version.

 

Assuming that no-one has or has experienced this issue, then maybe it is a fault with my Navigon, but I wanted to report this issue and what I have discovered here in more detail in case there is a solution and maybe it will also help someone else who comes across the same fault.

 

So does anyone have any further clues or feedback on this one? 

 

Thanks in advance for any further feedback.

 

Peter

 

OK, having read your problem and solutions given, I think there might be a misunderstanding.

I believe your problem is not to do with the check boxes or actual settings on the PiD, as such.

Using the volume knob on the radio you can set the volume for the audio, satnav and phone separately.

To increase the volume for the phone, whilst making a call, rotate the radio volume knob clockwise.

This will not affect the radio or satnav volumes.

To increase the satnav volume do exactly the same, but when the nav is speaking a direction.

The same obviously applies to the audio.

Anastasis : this sounds interesting, I will give this a go now. I dont strwam media, so its good enough for me. I stick a load of tunes on a micro sd card so its always in the PID, which I am happy with. will report back in a mo...

Phone audio (Connected to phone audio): which is checked

Media audio (Connected to media audio): also checked

Message Access (Connected to map): also checked

 

I dont have the third option, so I have turned off the media option and repaired from scratch. (it sometimes hangs completely trying to pair btw)

 

problem was I had no one to phone to test it!    so I will try again tonight...

worked first time on the 1st call, see how it gets on with any subsequent ones, as it doesnt always stay connected very well.

 

moto g and navigon fix for voice - done.

hi all

 

I have the same issue with PID and BT connection with my IOS (iPhone 5s IOS 7.1.2), and from the thread here I can not see what the final result of this is (or was) - so I will try to regain life in this thread

 

Problem, can not hear the those who have called or been called

(and as written above only sometimes (and I believe sometimes refers to below test 7)) (music stream works fine)

 

When I initially (the very first time I got the car) and connected my phone to the system I had no issues in this direction (I beleive the PID was 7.6.xx), it worked fine (= several months) until other units (phones) was connected to the system - since then I have had the issue - of course in the meantime I have updated my iPhone from 4 to 5 and several IOS updates as well as PID update to 7.10.25, just as expected. , since then I have tested many combinations, see below test sequences.

 

I have tried and tested following:

1: Reset M&M - no change (cold and dark or hot system)

2: Factory Reset PID (back to version 7.6.xx) - first time after new BT pairing it works fine, next time after cold and dark it doesn't work

3: Same with updates to newest PID version 7.10.25 - first time after new BT pairing it works fine, next time after cold and dark it doesn't work

4 -6: Then sought to resolve it via iPhone, reduced amount of contacts (to favourites 6 contacts), (because I had more than 600, and it took aged to sync) - no change same results with same tests as above.

7: Now testing BT on and off on iphone - (PID back to factory settings and version 7.6.xx) after starting the CitiGo and M&M is hot and ready, I switch ON the BT on iphone - now tested 5 times - now phone connection works every time, if this continue to work fine I will test PID version 7.10.25 and finally with the full contact list.

 

All above tests has no change in results

I: wheather or not you use PID or iphone as the primary device for call (or even handled from either devices)

II: turn up volume on either devices and PID in phone mode

III: with or with out show messages on BT settings in IOS or PID 

IV: weather or not "visible for other user" or "other user may connect" are "on" or "off" in PID

 

From my experience with software I will reccon that this will continue to work, as tested in 7 (turn on BT at IOS device when CitiGo is hot) at least on these settings and SW versions, and if it continue to do:

a: is this a IOS issue? (it both worked  and not worked on both IOS 6 and IOS7)?

b: or is it a iphone HW issue, seems to work and not work on both iphone 4 as well on iphone 5S?

c: or a M&M sw issue? (still missing the version 7.10.25 test)

d: or BT standard issue? any idea how to test this?

e: or is it a PID hw issue? does even a factory resetting leave any data about BT connections? (would it be possible completely to wipe and (re)format the PID, from scratch leaving absolutely nothing on the drive?) 

 

I do hope some one can assist

 

BR

Kjeld

Hi Kjeld

 

To update you on my experience with this issue to date, I have almost given up on finding a fix. I guess I should pursue it with my dealer again because it is less than satisfactory. I recently had cause to hire a Vauxhall Insignia for a week and whilst I did not like the car, the bluetooth phone connection to my Nexus 4 worked perfectly.

 

My conclusion therefore with it is that is either a software or hardware issue with the Navigon PID. Is that what you have or do you have the later Garmin PID?

 

It seem so few people report an issue with this that would seem to draw the conclusion that it is a hardware issue with some of the PIDs. If it were a software issue then I think all PIDs would be affected. If your PID is a Garmin then maybe that blows that theory out, but it coud suggest that there is a hardware issue on the hardware within the Citigo. That said, I have created the issue without the PID even being connected to the dash mount, so the PID looks the most likely culprit. Please confirm if you are using a Navigon or Garmin device.

 

My experience since with it is that I can find two workarounds, but both are only temporary and don't fix the issue outright.

 

The first workaround is as explained in my earlier post. When making or taking a call there is an option button on the call screen on the Navigon and if you click it there is one option which says "Use Mobile Phone". If you click that, the call switches from only being heard on my mobile phone onto the Navigon, i.e. weirdly, the opposite of what the "Use Mobile Phone" option suggests. But as pointed out using this workaround sort of defeats the object of it being hands free.

 

The other workaround is to do the IT Crowd show "turn it off an on again" trick! That does seem to fix it (temporarily) because every time I do that phone calls work successfully via the PID and can be heard through the car speaker system. But this only works for a while. At some point the issue returns and can only be resolved by either using the fix above or turning the device off and on again. NB. By off then on again, I mean completely and not just putting the PID on to standby

 

So, that's it. Not a solution unfortunately, but maybe you can discover one.

 

Peter

My Navigon has just died. No end of restores etc cured it. Skoda UK have said that all of the Navigons are being replaced by Garmins now as the Navigons are troublesome.

My Navigon has just died. No end of restores etc cured it. Skoda UK have said that all of the Navigons are being replaced by Garmins now as the Navigons are troublesome.

So Stormchaser, have Skoda replaced your Navigon for you? I see you are based in Bournemouth as I am. Was this through Westover? Is there an official announcement somewhere on the Navigon issues? Thanks for your help with this.

There is no official announcement on it but it was what I was told. The Navigons aren't very reliable.

I don't use Westover at all going from previous experiences. I use Meadens in Sway for a great friendly service. They're having to order it and will call me when it arrives.

Hi Anastasis and Stormchaser

 

Thanks for your comments.

 

The quick fix I thought was useful, was blown yesterday afternoon - so I have decided to stop and do no more "research" on my own and will ask my dealer to take care of the problem.

 

And I fully agree - all other BT equipments talks easy and with no hazzle with my phone (iPhone 5s).

 

Thanks - hopefully I'll remember to give the tail of this 

 

BR

 

Kjeld

There is no official announcement on it but it was what I was told. The Navigons aren't very reliable.

I don't use Westover at all going from previous experiences. I use Meadens in Sway for a great friendly service. They're having to order it and will call me when it arrives.

Thanks Stormchaser. To date I have found Westover good to deal with but I accept that experience can differ.

Thanks Just to check do you have a Navigon or Garmin PID?

I have a Navigon being replaced by a Garmin.

Good luck with Westover [emoji6]

Thanks Stormchaser. And Kjeld, do you have a Navigon or a Garmin?

To add my extended success or not, (android moto G 4.4.4) I have to ensure I turn on (or turn off then back on) the bluetooth on the phone BEFORE starting the Pid, The pid isnt connected unless Im in the car, so the routine goes..

 

start bluetooth on phone

connect pid to mount

start car.

 

If the PID is running before the phone bluetooth - its a no go on the connection front and can require a complete shutdown of the pid to renable. Its a navigon fresh, although isnt that garmin underneath?

 

BTW, a full power cycle works, no resetting or anything - ie, take it off the mount, cancel the battery "standby" countdown, then go back to the power option which offers  standby or power off, and power off. reconnect to the mount for a full restart.

just checked:

NAVIGON Fresh | NAVIGON - a Garmin company.