After the past three weeks I could never recommend a VW vehicle with a DSG box. The dealer and Skoda customer service have both been abysmal. I live 140 miles away from where it broke down.

At first Skoda would not supply a replacement vehicle until the parts had arrived. After much waiting (5 hours) and arguing a hire car was agreed for 4 days Friday to Monday. The repair was promised to be completed by Monday.

So after a 280 mile round trip I return to the dealer to find that the car was not ready. Skoda would not extend the car hire so I paid for an extra day. Luckily I could stay with friends in the area.

The following day the car was not ready. Again after much arguing and waiting (another 5 hours at the dealership) Skoda agreed to hire another car. They would send a taxi to pick me up to take me to the hire place. The dealership wanted to close so I waited outside for the taxi. An hour later I get a phone call from Skoda to say that a taxi would not be coming but I could still go and collect the hire car myself. Unfortunately it was 50 miles away. Quite a long way on foot.

The following day more time was spent at the dealership. Eventually a taxi arrived and I collected a hire car. The repairs took a further two weeks, quite why a transmission fault takes so long remains a mystery but apparently two lots of replacement parts were also faulty.

During the two weeks I was promised on two occasions that the car would be ready. Fortunately I did not believe them and was proved right. The final insult is that the repairs, normally guaranteed for 2 years will only be guaranteed for 6 months as I have not had to pay for the repair.

What about the 10 year warranties given in China and the USA? Skoda "simply clever" no " SIMPLY AWFUL"

Has your DSG now had the Field Action that is the 'Service Campaign'  *SILENT CAMPAIGN* being carried out

now on Various DQ200 DSG.  Manufactured from 2009-2014.

 

Synthetic Oil changed to Mineral Oil & an ECU Update,

& did you also get a new Mechatronics Control Unit Fitted?

 

At least in New Zealand a year ago Skoda NZ were good enough to tell owners what was required.

In the UK this has not happened, there has been no Recall and VOSA giving Contacts for Skoda UK

to inform registered keepers.  they just let Customers Know if they are putting their car in for Services or other Warranty Work.

 

http://skoda.co.nz/news/dsg-service-campaign

 

george

There seems to be a new report every day of 7 speed DSG problems on here lately.

 

Not good.

 

I hope you get your problems sorted. Most of your issues seem to be with the way your problem was handled rather than the problem itself.

 

Phil

As I understand it the sequence of events were, change clutch, change gearbox, change mechatronic, change clutch, change gearbox, change mechatronic. Two lots of transmission before problem apparently resolved. Changes from 1 to 2 now seem to be delayed resulting in change at higher revs probably resulting in less slip. I have been told that this was the first time in 10 years that Skoda Spain had a problem like this! Probably explains why they took so long to fix it, nobody knew what they were doing.

If the dealer from whom I purchased the car had not tried to fiddle his sales figures by registering my car with Skoda three months before they delivered it. By way of recompense Skoda extended my warranty by six months and the transmission failed 3 weeks before the extended warranty ran out.

Now wondering what to replace the car with.

What was the original faul(s) Jeff?

Judder, sometimes very violent, on change from first to second.

Judder, sometimes very violent, on change from first to second.

Which I think I'd where we've all been. Assume it's a 1.6?

Which I think I'd where we've all been. Assume it's a 1.6?

1.2 in his 'Car' under his avatar.

7-speed DSG has also been notorious in Russia for quite some time. 6-speed one seems to have much fewer problems.

Edited 28 May, 201412 yr by briskycat

Ah OK. Viewing via mobile site. That blows the derv link then