just had coil packs replaced ,3 year old 4x4 (out of warranty)octavia .only one of them had gone but was advised to have all replaced..........cost for one

just had coil packs replaced ,3 year old 4x4 (out of warranty)octavia .only one of them had gone but was advised to have all replaced..........cost for one

I believe that they should/would have been replaced FOC by a Skoda dealer. Who advised you to go to a VW dealer? And all 4 can be changed in a matter of minutes.

Hi

Yes you have been ripped off.

It makes me so mad that dealers do KNOW baout this and they are insistant on ripping people off.

You could be decent and give the dealership a call and ask for your money to be replaced or you could get in touch with customer services.

I did warranty for years and I liked to tell the customer that they got something for free from Skoda UK.

You will need to know the part number of the old ones to go through Customer Care thinking about it so I would get in touch with the dealer first.

If you have any problems , you could name and shame them.

Sarah

Yep Ripped off.

Go back to them & skoda, if no joy Post their details here & we can "spread the word"

many thanx to all for the replies

@dgw

i was advised by the skoda dealer that closed as this was "out of town" and should take car for sevice etc to vw dealer in town.

@jbs auto design

unfortunetly i don,t have old parts as these where retained by the dealer

regds ect

just been in touch with skoda customer care & at first said that they could do nothing as i had,nt taked it to a skoda dealer so they could,nt get a report of problem but persistance got some sort of result , the girl at skoda took some details and will try to get something sorted but "no promises".........at least she tried to help

regds ect

you have not been ripped of, i'm sorry to say its your own fault for going to the dealer...here is why you pay so much..

~

No tried is not good enough.

This IS covered in to a 5th year of warranty.

I have done a warranty claim before for someone who paid for them

It is done via an ECA Exceptional Claims Authorisation.

Dont take this lying down.

If Customer Care say no go to the dealer principle.

Dont accept it.

Sarah

No tried is not good enough.

This IS covered in to a 5th year of warranty.

I have done a warranty claim before for someone who paid for them

It is done via an ECA Exceptional Claims Authorisation.

Dont take this lying down.

If Customer Care say no go to the dealer principle.

Dont accept it.

Sarah

he can try all he wants in the end it will end up costing more of his time and effort then its worth... live and learn once bitten twice shy!

Joel