After much reading on Skoda servicing both on here and from other sources I must be honest I am still confused, I have a 1.2 petrol DSG that I collected from the dealers early Jan, it currently has just shy of 1800 miles on the clock but came with no service book (is this now standard practice). I have looked at the MaxiDot and it states that the oil inspection is due in 325 days / 7600 miles and service 645 days / 16900 miles.

 

I am on a PCH 2 year contract and supplying dealer along with others have stated that I will only need 1 service before I return the vehicle Jan 2019, however going by these figures I will need 2 as its likely I will exceed the mileage and possibly the time frame, but then I am not sure is this a variable service or fixed servicing regime that's been set up on the vehicle, as fixed servicing is 12mths / 10000 miles which does not match the Maxidot data and variable servicing from what I have read is anything between 1 and 2 years /  15000km and 30000km between services, so I am currently right at the bottom end of these figures.

 

So it does seem to be variable servicing going by the figures, does that sound right? will this change with my driving style, because if it does not then I feel I would be better moving to a fixed service instead which I know would be every 10k miles or 12mths, anyone else been on a 2 year PCH and like share how it worked out for them or recent new owners what your Maxidot currently displays for you.

 

As also read that PCH deals of less than 10k miles per annum contract are automatically set up on fixed servicing by VW Finance, is this correct?

 

Thanks

Edited 3 March, 20179 yr by jonnyboy78

You don't get a service book with new Skodas any longer. All records are held on their central system. If my experience is anything to go by, you do get a fairly detailed printout of what's been done (far more detailed than you'd get from the old style service book) when the car is serviced, so at least come away with some material proof of the work carried out.

 

I've just had the first service on my Yeti L&K, which is on a two year PCH plan. The service indicator came up just short of 12 months from the collection date, so unless you do high mileage, reckon on annual servicing, not variable. Your comment about VW Finance and annual mileages of <10k p.a. would seem to be correct. If you stretch it out so that the first service is carried a out just after the first anniversary (but still within the permitted service 'window'), that should be the only service you'll pay for if the car is on a two year contract.

Edited 4 March, 20179 yr by Citigopher

You can have a service book if you ask. I have one. Bloody good job too as the local dealer forgot to update the electronic service history for one of my services so if you look at the electronic version it looks as though it's missed a service. Fortunately the stamp in the book and the paperwork I have to accompany it says otherwise.

Strange how they manage to do that, the Technician doing the service is now putting the 'Body work Inspection' into the system as it is being done at the time of a service so no excuse really for 'No record of a Service'.

I could be wrong here, I'm sure someone will say if so, but the computerised central record of servicing can is only accesible by Skoda dealerships service depts. If you choose to have a service done by a private VAG 'authorised' service centre they can't update the records so the paperwork in that case would still be important.

You are right with some, but then there are Independent Specialists with all the gear 'Licensed' so they have the TPI's, latest Software & access to the IT, and some can do Warranty work, so just keep Invoices and Receipts anyway,

and do the same with Main Dealerships and have them print out everything they do, 

keep in a file.  Just as useful as a Service Book was.

eg

All the gear, and the knowledge and ability as much as you might find at an 'Official Main Dealership'.

http://autohausedinburgh.co.uk 

 

PS

Can be available on the VW System, not just Skoda's.

Edited 6 March, 20179 yr by Awayoffski

Sorry, but a Service Book only proves that someone stamped it, and not that the work was actually done. All too easy to forge.

I am much happier to see the receipt and work sheet that is provided, and why I have kept all mine and they went with the old car when I sold it.

I have both electronic service book print outs and the stamped book.

When you check the electronic print outs one of the services is missing. I have taken this up with the dealer on 3 separate occasions and they inform me that there is no way to retrospectively input the service into the electronic records as the system will not allow a date or mileage that pre-dates the last service.

 

It's their mistake as it was done at Winchester Skoda. I have all the paperwork for that service and the stamp in the book. I still maintain it's better to have both than simply rely on the electronic record.

 

Furthermore, now my car is out of warranty, all future servicing will be done at a local specialist - SJB Autotech in Basingstoke - they have paid the license to VAG and are also able to update the electronic service records.

 

They have already proved their worth to me in being able to fault find and do jobs on the Yeti that were beyond the skills of the official dealer.

Did you not just tell them no problem that they missed the Full Customer Service of doing the Service and Report, set the Service Indicator and update the system.

Just go and service the car now and then put the Service on the System and add a note that there was a previous unrecorded service done by them.

Their error, their loss to do the service again.

Unfortunately it was 2 services later when they printed the electronic service record that I noticed that a previous one had been non-recorded.

It's a minor niggle. I have all the documentation from the time the service was done (& the stamp in the book) so I can demonstrate to any future buyer of the car that the necessary servicing has always been done.

 

It's a minor niggle but does show the value of a stamped physical service book.

18 hours ago, 137699 said:

they inform me that there is no way to retrospectively input the service into the electronic records as the system will not allow a date or mileage that pre-dates the last service

It's a database and datasets can always be corrected. Before I retired amongst other things, I used to do it daily on an enterprise SQL Server running hundreds of different databases. I think that should be re-worded - "No way that *we* can and we can't be bothered to contact the people who can do it to put our mistake right."

Dealerships need to understand that there are many tech qualified customers who will mark them down as unhelpful in surveys which end up being published or on behalf of the importer.