Skoda Finance

[Martynr]

I have recently acquired a new Skoda Superb L and K using Skoda (VW) Finance. I phoned Skoda Finance today to tell them that I wished to pay down some of the loan and for the sum I mentioned how much would the monthly payment be reduced by. I was told that they cannot provide that information. I need to make the payment to find out that effect it would have on the monthly repayments That it a bit like going into a grocers shop with £5 and asking how many apples the money will buy. Only to be told by the grocer "give me the £5 and then I will tell you how many apples you are going to get".

This is the written response I received

 

Our Reference: RET-174209

 

Dear Mr. Langford

 

Further to our recent communication, we consider the concerns you have raised as resolved.

 

The service you receive is very important to us, and as a valued customer, we invite you to contact us further if for any reason you remain dissatisfied. You can call our dedicated Customer Resolutions Team on 0800 9123 560 and we’ll be happy to discuss this matter further with you.

 

Should we not be able to resolve the complaint to your satisfaction, you have the right to refer this to the Financial Ombudsman Service. This service is free of charge to all customers and you have six months effective from the date of this letter to raise your concerns.

 

If you do not refer your complaint within this timescale, the Ombudsman will not have permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was a result of exceptional circumstances. You can obtain more details on the role of the Ombudsman on their site at www.financialombudsman.org.uk.

 

Thank you for contacting us and providing us with the opportunity to resolve your concerns. If you need to talk to us regarding anything else you can contact our Customer Services Team on 0370 333 4449 or email us at [email protected].

 

Yours sincerely

 

Melanie Edwards

General Manager - Customer Resolutions

Has anyone else had unsatisfactory dealings with Skoda finance and if so how did it get resolved?

[Niyx]

Hi Martyn, I've also had a nightmare getting an answer with VWFS, thankfully the Fabia is on 0% so my answer was quite straight forward without their involvement.

 

Apologies if I'm teaching you to suck eggs; if you want a quick napkin maths answer without VWFS involvement, you can figure it out by how many payments you have left, then divide your input by that figure. Your GFV does not come into the equation - it is worth that much with or without you adding £.

 

Example;

 

45 monthly payments remain at £200pcm

I want to add £1000 to the pot. 1000/45 = 22.22.

 

Monthly payments will reduce by £22.22 making the monthly cost £177.78.

 

Of course, nothing is that simple and you will need to add interest to the balance annually, as per VWFS;

https://www.vwfinance.co.uk/content/sites/vwbank/vwfinancecouk/en/privatecustomers/faqs_and_glossary/QA/payments/interestcalc.html

The balance (cost less the initial deposit and the deferred optional final (balloon) payment) attracts interest at a flat rate per annum and this, together with the amount borrowed and optional interest is repaid over the life of the Agreement.

 

If you're within 14 days of purchase you can purchase the car outright, keep the PCP savings and not pay the APR% that Skoda are currently charging (you can get a good 2% loan elsewhere in comparison).

[Martynr]

Thank you so much for your response. In part I am so glad I am not the only one to suffer from this problem!

[Auric Goldfinger]

If you pay a lump sum of your does it lower your monthly payments or just make the loan term shorter, or if on a PCP does it come off the final payment.  

[Niyx]

It comes off either your monthly payments or your term. The GFV is not affected.