Skoda Connect (Android ) App Problem

[vizslabob]

I have a problem with Skoda Connect on Android Phone.

I am subscribed to both  CARE CONNECT: PROACTIVE SERVICE and INFOTAINMENT ONLINE.

Most of it works just fine but the Trip Planner on the Infotainment tells me my license has expired, but I just renewed it.

It will not export trips or new destinations  to the car. It's the most useful part for me pre-planning holidays etc.

Whats more annoying is it works OK on an iPad and on a windows 10 PC

But I want it on my phone.

Have tried deleting data and cache from the app on the phone..

Tried uninstalling app and reinstalling.

Any suggestions other than buying and iPhone!! 

 

 

 

Edited 11 September, 2019 by vizslabob
remove car location

[vizslabob]

Up date from Skoda Customer service 

Re: ŠKODA KODIAQ –

Dear Mr XXXXXXXXXXXXXX

Thank you for providing us with the additional information and screenshots to help us investigate.

There is a known issue within the ŠKODA Connect App when using Trip Planner and sending destinations to the vehicle. This can show up as Licence Expired, even when it shows the services/subscription is active.

The response from ŠKODA factory is that this will be resolved in the new App Update version 3.1.5 which is due on 19 September 2019.

I hope this information proves useful. If I can be of any further assistance, please do not hesitate to contact me on the details below.
            
Thank you for contacting ŠKODA UK.

Kind regards


XXXXXXXXXXXXXXXX
Customer Relations Advisor
ŠKODA UK 

 

[vizslabob]

fair do's

It works now after latest update