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Bolero Infotainment System - No Audio volume

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Weird one this, no volume/sound on Radio or aux , except for TP announcements ! and Phone works OK. Volume sound level green display strip shows about 5mm illuminated but when use volume knob this disappears and screen dims slightly . Tried Factory re-set , holding on/off switch in for 10 secs, disconnected battery all without success. Any ideas and help please . CW

Could it be muted from steering wheel?

 

Edit: It would help if the year and model of Yeti was known.

Edited by Urrell

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Thanks Urrell , I did check this but will check again.  Vehicle details 2016 Yeti Outdoor 1.2 TSI (110) SEL 5dr DSG Petrol

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