Hi all I'm new to the group, looking for some help from some knowledgeable members. I had the BCM fault on my octy mk3 where the front indicator stayed on permanently. Had the BCM unit replaced by skoda dealer in Dundee and upon pick up my front assist is now not working. The dealer has told me I will need to foot the bill of £300 to recalibrate even though it was working before the BCM was replaced. 

When driving home from the dealer I then found my auto headlight dip function is not working, my cornering lights are not working and the sat nav and phone connectivity do not work???

 

They have also informed me they haven't fitted the indicator lamp as they need to cut the surround to fit a new one. I'm really at a loss with skoda, £750 out of pocket and I have more issues now then when I started. Has any one else had a similar issue or can advise me on how to overcome the issues? 

 

Thanks in advance guys and girls 👍👍

They're having laugh!

 

Ring Skoda UK customer services and ask them to get involved.

 

 

 

If all of the faults were not present when you dropped the car off then they're obliged to put them right. The fact they're all connected directly to the BCM has them banged to rights.

 

Why does the indicator bulb need replacing, if they've fixed the original fault then surely the bulb has gone out and is now working OK? So clever is Skoda's design team they decided to seal the indicator bulbs inside the headlight clusters not thinking that their longlife bulbs might not be long life enough. So to replace them you do indeed have to cut open the headlight and reseal it using a repair kit. To do this the front bumper needs to come off too. Genius!

 

£750 for a replacement BCM sounds high, what caused the original failure?

 

Definitely do not hand any more money over to these cowboys, at least until you've spoken to Skoda UK and asked them to open a case.

 

Is the dealer Specialist Cars in Dundee?

 

Edited 30 December, 20196 yr by silver1011

Hi, 

Thanks for the speedy reply, yes the dealer is specialist cars Dundee. The original fault was the front passenger side indicator staying on permanently. The bulb was removed as the only means to stop the lamp being on constantly. I was initially quoted £550 for the replacement of the BCM, but I received a call telling me extra coding was required so 2 hours labour was put on totalling £750. I'm so disappointed with skoda, I always service mine with skoda dealer and mot with them aswell. I thought I was doing the sensible thing and getting the dealer to fix the issue. I'm going to phone them tomorrow, if I have no success I will contact the number you provided. 

Thanks again for getting back to me 😊

Hi, 

Thanks for the speedy reply, yes the dealer is specialist cars Dundee. The original fault was the front passenger side indicator staying on permanently. The bulb was removed as the only means to stop the lamp being on constantly. I was initially quoted £550 for the replacement of the BCM, but I received a call telling me extra coding was required so 2 hours labour was put on totalling £750. I'm so disappointed with skoda, I always service mine with skoda dealer and mot with them aswell. I thought I was doing the sensible thing and getting the dealer to fix the issue. I'm going to phone them tomorrow, if I have no success I will contact the number you provided. 

Thanks again for getting back to me 😊

 

Also I'm not sure what actually caused the fault other than driving along quite happily and a check front indicator light came up on the dash display 😂👍

This issue isn't new either by the way, it was common on the MkII Octavia too, when owners retrofitted aftermarket HID (xenon) bulbs to their halogen headlights, which fried the BCM. This is the first time I've read of the issue on a MkIII. In addition to the permanently-on indicator, other symptoms included failed wiper motors too.

 

Did you remove the bulb, or did the dealer do it?

 

Too late now, but used BCM's can be sourced online for less than £100 and can be coded to the car using readily available software such as VCDS. The dealer is taking the mick here with what they're charging you.

 

Don't let this dealer put you off, sounds like you've stumbled across a bad one, there are plenty of good ones out there.

 

Edited 30 December, 20196 yr by silver1011

I had zero feed back with what the actual cause was, I did ask if it was a common fault but they told me it's a first for them. 

I also asked them if I could buy one and have it coded outwith but they told me it had to be done at skoda 😂. I naive me I guess believing them. The dealer removed the bulb when I initially queried the fault. 

Lesson learned I guess, hopefully skoda do the decent thing and fix the outstanding issues. 

My car is completely standard electronics wise, just a couple tarty bits on the outside 😂👍

Quick update, cars booked back in with skoda to have all issues repaired free of charge 👍😊

Happy days thanks for the help silver1011

Nice one, did you ring Skoda UK customer services or did the dealer realise they were being really tight!?

The dealer called after I emailed them the list of faults and my intension to contact skoda UK if they were not resolved. All booked in for the 9th of January 👍👍

Here's hoping it comes back fixed this time 

Great news, fingers crossed.

 

Let us know how you get on!

Will do 👍👍

Well that's the car back from skoda, all fixed at no cost. The only thing that was not reinstated was the fog light cornering lights as this was not a standard option. Will need to get someone with a code reader to re-enable this function. But all in all happy octy again 👍👍