Difficulty getting ignition to turn on

[JS58]

I have just acquired a 2108 Karoq Edition (manual gearbox) with KESSY & I am still in the early learning stage but one thing I am having trouble with it getting the ignition to turn on. I know to start the car you need to depress the clutch but to just turn on the ignition (and off) I believe you should just be able to press the start button while the key is in the car. I'm having difficulty getting this to work & I'm not sure if it's something I'm doing wrong or if it a fault.

 

At one point today I couldn't get the ignition to turn on & then I flipped up the parking brake switch which illuminated & then next press of the start button the ignition did come on. Was this a fluke or is there some combination of settings that inhibits the ignition? I haven't had trouble actually starting the vehicle so far, just in getting the ignition to turn on.

 

I haven't yet tried both keys but I don't seem to have any problems locking & unlocking the car so i don't think the key battery is dead.

 

I see that there a few threads on this subject but I just wanted to check that the ignition should just come on with a single push & I haven't inhibited it somehow. 

[Gabi4]

It happens to me the same, most of the times. Maybe it would be good to report the problem now, since I have left few months of warranty.

[Omniking]

Looks like a dealer job to fix 🤔