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2020 Kamiq 1.5 DSG SEL -Bluetooth and software update

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During a telephone call the bluetooth connection regularly  drops out for a few seconds and then reconnects . The phone is a Nokia X10 This does not happen in our Fabia SEL or even my Fiat Panda 4x4  . Has anyone got any idea on a fix or it  a dealer issue ?

 

I have tried to complete a software update but it only gives the blue spinning circle any ideas what else i need to do ?

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