Hello,

 

 

When using CarPlay, when I accept or make calls, no one can seem to hear me but I can hear them through the cars speakers. Just to add as well, when I press my voice activation button on the steering wheel, this activates siri and understands what I say, so it just seems to be when making/receiving calls?

 

However, this just seems to be a CarPlay issue, as when using the Bluetooth connection to my phone, this works fine?

 

 

Does anyone have any ideas?

No and I’m also baffled by this. I can use Bluetooth to make calls and people can hear me. If I use wired CarPlay they can’t hear me when I initiate the call but they can hear me when they call me. ¯\_(ツ)_/¯ 

To add, I know that when my iPhone is plugged in and using CarPlay, the car uses the phones microphone, which is why they can’t hear me. So weird. 

I just wanted to add some of my own input with this issue.......

 

My wife's 2019 colour edition went in just before the warranty expired last year as I had found that when we phoned each other I also had 1-way speech with the person in the car able to hear the other person but the other person not being able to hear the person in the car (This would happen with both incoming and outgoing calls) We would very, very rarely call anyone except each other whilst we were driving so assumed it was happening all the time and would be the HU or something in the car at fault.

 

Anyway I took it in and one of the service guys came out to the car with me so I could show him what happens. I called the wife and we got 1-way speech. I then called her again using the BT connection and it worked fine so they suspected the HU may need an update. They carried out the update and made test calls and called me to say it was all OK and to collect the car. I collected the car (They had carried out an update to the HU) and just as I was about to leave I decided to phone the wife's mobile and to my surprise it was still the same and she couldn't hear me.  I went back in to the dealership and they sent out the same service guy plus another guy as they were the one's who had tested it OK earlier. They made test calls to their own phones (One iPhone and one Android) OK so I again tried to call my wife's phone but it again was 1-way speech. I left it at that for the time being as at that time the wife was planning on trading the car in this year and I was also planning on replacing my phone too thinking it might just be my phone..... 

 

 

Now the things I have found with this issue and which appear to have a big bearing on the issue are as follows..........After making numerous test calls to various other people It only occurs when either myself or my wife call each other (It doesn't matter which person is the one using CarPlay in the car and which is the person away from the car) BUT we both have iPhones (iPhone 13 & iPhone 12 Pro that has now been replaced with an iPhone 14 Pro) AND we are both on the Three UK network. If we call anyone else we know, whether they have an iPhone or not, the calls are all OK but as far as we are aware they are all on other networks other than Three UK.

 

 

So weirdly in our situation it only occurs when our two iPhones which are both on the Three UK network try and call each other with the phone in the car using CarPlay.

 

 

Not sure if this is the case with yourself? Or if in your situation you are calling people on other networks..... or are on another network yourself?

Edited 19 March, 20233 yr by WaveyDavey

That's interesting, as my wife and I were both on Three UK network. I have recently switched to Talkmobile, which I think is Vodafone. Worth a try!

i have same problem, would this update be software related to fix it? i have a 12 and my OH has 13 and we are on three network

Edited 3 June, 20233 yr by Tdawber

Hello everybody 

I have the same issue....

Have a good day

Sylvain 

can anybody help, im on three too and have the same problem